I talked with Tina, she was very helpful and very quick in all her responses the best thing you can expect from customer support. My problem was resolved without a lot of back and forth she understo... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
My order payment link never arrived in my inbox on 2 consecutive days. On both occasions the advisers said there was an IT problem which would be rectified by the evening. It wasn't, then my order w... Toon meer
Bedrijf heeft geantwoord
Twice ordered, first time refund after more than two weeks,.Second order, same thing, still waiting for refund! Explanation:Struggling with delivery companies. Expected refund, more than 16 days..I'm... Toon meer
Bedrijf heeft geantwoord
Bilal was amazing guideing me thought a difficult situation due to things not going through due to storm he was very informed and helped me choose my new device and check my subscription. Very profess... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over IQOS UK
Geschreven door het bedrijf
Welcome to IQOS! If you’re an adult smoker looking for a better alternative to continued smoking, IQOS is here to support you in your journey. Our heat-not burn products combine an electronic device IQOS, with specially designed tobacco sticks called HEETS and TEREA. IQOS also heats tobacco-free sticks called LEVIA. IQOS and heat-not-burnsticks are not risk-free. HEETS ,TEREA and LEVIA contain nicotine, which are addictive. For adult use only.
Try IQOS ILUMA ONE for £5. Use our ILUMA ONE heated tobacco device for 14 days before deciding to buy.
Welcome to VEEV One! If you are an adult vaper looking for a new vape that offers a range of flavours, VEEV One is here for you. VEEV One is an affordable, user-friendly pod-based vape device. We offer 2000 puffs* in our starter kit for only £9.99, as well as a range of 12 different pods flavours to choose from. VEEV One Pods contain nicotine, which are addictive. For adult use only.
Contactgegevens
Verenigd Koninkrijk
- 0800 432 0000
- iqos.com/gb/en
4,4
Uitstekend
10K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 99% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Issue solved in a matter of minutes
Issue solved in a matter of minutes, great customer service. Please use less AI support and more people like ED here that know their stuff
8 oktober 2026
Review zonder uitnodiging
Antwoord van IQOS UK
Hi Mr Damian, thank you for taking the time in leaving us feedback. We are always aiming in doing our best to keep our customers satisfied.
Thanks again for the review!
IQOS Team
Customer Service
Customer Service - Excellent. MAROUANE assisted me with my query regarding my order delivery status. My issue was promptly resolved.
8 oktober 2026
Review zonder uitnodiging
Antwoord van IQOS UK
Hi Kieran Lee, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
IQOS Team
Failed next‑day delivery and unhelpful customer service
I ordered from IQOS UK with next‑day delivery guaranteed for orders placed before 8pm. My order met the criteria, yet the courier tracking showed the parcel hadn’t even been dispatched a day later. This is unacceptable for a service advertised as next‑day.
When I contacted customer support, I received generic scripted replies and no meaningful assistance. As a long‑time customer who spends a considerable amount with IQOS, this experience was extremely disappointing. I expected better and will be rethinking future purchases.
7 oktober 2026
Review zonder uitnodiging
Antwoord van IQOS UK
Hi Noel, we are very sorry you feel this way.
We have contacted you privately as we'd like to provide you with the necessary support.
We kindly advise you to check your email address you used for registering Trust Pilot, you should have received an email. Also, please note that maybe the message has landed into the “spam” section of your mailbox.
We hope to hear back from you soon.
Marion, IQOS Team
Azzy was very helpful in sorting my…
Azzy was very helpful in sorting my issue, as I hadn’t had the dpd delivery shared with me
7 oktober 2026
Review zonder uitnodiging
Antwoord van IQOS UK
Hi Charles, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Great experience to the point of…
Great experience to the point of changing my mind and get back my subscription. Thanks fedoua (sorry if l am misspelling your name) for your patience
6 oktober 2026
Review zonder uitnodiging
Antwoord van IQOS UK
Hi Kamel, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best,
IQOS Team
My call was taken by Azzy
My call was taken by Azzy, he was exceptionally helpful and dealt with my login in problem quickly and professionally. I was expecting a longwinded conversation because I had stupidly caused my own problems but Azzy calmly sorted it. Well done Azzy 👍
5 oktober 2026
Review zonder uitnodiging
Antwoord van IQOS UK
Hi Mr Dare, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best,
IQOS Team
I spoke with one of your…
I spoke with one of your representatives his name is AZZY I have to say he was extremely helpful very knowledgeable and polite.
He is an asset to your company.
Please send him many thanks.
Kind regards
Constandino
5 oktober 2026
Review zonder uitnodiging
Antwoord van IQOS UK
Hi Dino, We also want to thank for your kind words and we are happy to have managed to reach your expectations. Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
IQOS Team
great communication
had my iluma for over a year the stick was faulty and would not work iqos replaced with new ilumai under warranty then got a call from Sakina today offering me 3 packs of terea with next day delivery for £10 very pleased would recommend thank you iqos.
5 oktober 2026
Review zonder uitnodiging
Antwoord van IQOS UK
Hi brian hyland, thanks a lot for the positive feedback! We are glad to hear it.
Thanks again for sharing your experience and we wish you all the best.
IQOS Team
Customer service is insanely fast
Customer service is insanely fast, very trustworthy brand. Jason from the team is super helpful.
4 oktober 2026
Review zonder uitnodiging
Antwoord van IQOS UK
Hi MY Y, We also want to thank for your kind words and we are happy to have managed to reach your expectations. Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
IQOS Team
Wish for...
If you wish for a rapid and excellent job, pray you have Inasse on the other side of the line. Inasse has a brain that runs so fast that before you even ask your question, she already has tested the solution. She is also so sweet, polite and easy going that it will feel like speaking to your bestie, and yet Inasse would have sorted out your issue in a blink of an eye. She is gifted in many ways, seriously!
Inasse is the one to wish for...
As for Ed, he is THE GUY! it's like having McGuyver sorting out your problems.
He is absolutely amazing, he is great, easy going, he knows his job, he will never make you waste time with unnecessary questions, he's also experienced in many areas, much more than just picking up the phone. He is The BOSS!
Thank you very much Ed and Inasse. I hope IQOS and your superiors value your excellent work as much as I do!
30 september 2026
Review zonder uitnodiging
Antwoord van IQOS UK
Hi Madlen Acar, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best,
IQOS Team
Fab customer service & Great products!
Just spoke with Hasnaa on the customer care team regarding my positive experience with ZYN. Great products and great to have "dry" nicotine pouches in addition to "wet" pouches which are not to everyone's taste. Great value for money too when buying on subscription. Would recommend ZYN to anyone :)
2 oktober 2026
Review zonder uitnodiging
Antwoord van IQOS UK
Hi Sam Lewis, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
IQOS Team
I had issue with returning my item and…
I had issue with returning my item and the person I spoke to (ed) was very helpful and professional and resolved my problem very quickly. Thanks
2 oktober 2026
Review zonder uitnodiging
Antwoord van IQOS UK
Hi SAEED, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
IQOS Team
New product is great and Hasna was…
New product is great and Hasna was great on the phone for the follow up. Thanks.
2 oktober 2026
Review zonder uitnodiging
Antwoord van IQOS UK
Hi Shomraz Chowdhury, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best,
IQOS Team
Quick
Redoune was helpful with my problem regarding my pocket holder. It was resolved quickly.
1 oktober 2026
Review zonder uitnodiging
Antwoord van IQOS UK
Hi Jenvirli Cabatbat, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best,
IQOS Team
Hasnaa
Hasnaa spoke to me today about my icos device. Made sure I was happy and left me feeling confident in the product
1 oktober 2026
Review zonder uitnodiging
Antwoord van IQOS UK
Hi Emily Maylin, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best,
IQOS Team
ED was really helpful and sorted out my…
ED was really helpful and sorted out my problem quickly! super friendly service!
1 oktober 2026
Review zonder uitnodiging
Antwoord van IQOS UK
Hi Viktorija Seskute, thanks a lot for the positive feedback! We are glad to hear it.
Thanks again for sharing your experience and we wish you all the best.
IQOS Team
Ed was fantastic and helped me…
Ed was fantastic and helped me troubleshoot my device. Unfortunately, the device was not fixable, but then Ed helped me to purchase a new version with a discount.
1 oktober 2026
Review zonder uitnodiging
Antwoord van IQOS UK
Hi Carol Roberts, thanks a lot for the positive feedback! We are glad to hear it.
Thanks again for sharing your experience and we wish you all the best.
IQOS Team
Bilal is a legend
Bilal was such a great help, he answered all questions and made the whole situation simple!!
1 oktober 2026
Review zonder uitnodiging
Antwoord van IQOS UK
Hi Awess Sharif, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best,
IQOS Team
The customer agent Maria was very…
The customer agent Maria was very helpful .
30 september 2026
Review zonder uitnodiging
Antwoord van IQOS UK
Hi Maria Crivat, thank you for taking the time in leaving us feedback. We are always aiming in doing our best to keep our customers satisfied.
Thanks again for the review!
IQOS Team
Very helpful
Very helpful, listened to my concerns and he was able to deal with them, also offered solutions in a professional manner.
22 september 2026
Review zonder uitnodiging
Antwoord van IQOS UK
Hi luap remlap, thank you for taking the time in leaving us feedback. We are always aiming in doing our best to keep our customers satisfied.
Thanks again for the review!
IQOS Team
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