I talked with Tina, she was very helpful and very quick in all her responses the best thing you can expect from customer support. My problem was resolved without a lot of back and forth she understo... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
My order payment link never arrived in my inbox on 2 consecutive days. On both occasions the advisers said there was an IT problem which would be rectified by the evening. It wasn't, then my order w... Toon meer
Bedrijf heeft geantwoord
Twice ordered, first time refund after more than two weeks,.Second order, same thing, still waiting for refund! Explanation:Struggling with delivery companies. Expected refund, more than 16 days..I'm... Toon meer
Bedrijf heeft geantwoord
Bilal was amazing guideing me thought a difficult situation due to things not going through due to storm he was very informed and helped me choose my new device and check my subscription. Very profess... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over IQOS UK
Geschreven door het bedrijf
Welcome to IQOS! If you’re an adult smoker looking for a better alternative to continued smoking, IQOS is here to support you in your journey. Our heat-not burn products combine an electronic device IQOS, with specially designed tobacco sticks called HEETS and TEREA. IQOS also heats tobacco-free sticks called LEVIA. IQOS and heat-not-burnsticks are not risk-free. HEETS ,TEREA and LEVIA contain nicotine, which are addictive. For adult use only.
Try IQOS ILUMA ONE for £5. Use our ILUMA ONE heated tobacco device for 14 days before deciding to buy.
Welcome to VEEV One! If you are an adult vaper looking for a new vape that offers a range of flavours, VEEV One is here for you. VEEV One is an affordable, user-friendly pod-based vape device. We offer 2000 puffs* in our starter kit for only £9.99, as well as a range of 12 different pods flavours to choose from. VEEV One Pods contain nicotine, which are addictive. For adult use only.
Contactgegevens
Verenigd Koninkrijk
- 0800 432 0000
- iqos.com/gb/en
4,4
Uitstekend
10K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 99% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Ed was extremely helpful and really…
Ed was extremely helpful and really made sure everything was okay with my product.
He really looked after me and made sure that everything was sorted out.
What a gem!
29 september 2026
Review zonder uitnodiging
Antwoord van IQOS UK
Hi Yassmine Tabka, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best,
IQOS Team
Customer service was great
Customer service was great . I spoke to Fadva .Very professional yet friendly and helpful
29 september 2026
Review zonder uitnodiging
Antwoord van IQOS UK
Hi Rolanda P, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
IQOS Team
Daisy was really helpful thank you…
Daisy was really helpful thank you daisy!
29 september 2026
Review zonder uitnodiging
Antwoord van IQOS UK
Hi Umut Kirik, thanks a lot for the positive feedback! We are glad to hear it.
Thanks again for sharing your experience and we wish you all the best.
IQOS Team
Excellent customer service
Excellent customer service. Thank you Jason
29 september 2026
Review zonder uitnodiging
Antwoord van IQOS UK
Hi customer, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best,
IQOS Team
Great customer service received from…
Great customer service received from Maria. Very professional and helpful solving my issue.
28 september 2026
Review zonder uitnodiging
Antwoord van IQOS UK
Hi constantin, thanks a lot for the positive feedback! We are glad to hear it.
Thanks again for sharing your experience and we wish you all the best.
IQOS Team
Started chatting to robot but was…
Started chatting to robot but was quickly redirected to Jason, cause robot couldn't help. Jason dealt with my enquiry quickly and smoothly. Thank you
28 september 2026
Review zonder uitnodiging
Antwoord van IQOS UK
Hi Jovita Brazionyte, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
IQOS Team
I contacted IQOS re my defective device
I contacted IQOS to get my defective Iluma One replaced. I spoke to Jasmine who was extremely helpful, always courteous and very professional. She is a real asset to the company. I've spoken to her once before and her service and telephone manner is second to none! She resolved the issue in record time and I couldn't be happier with the service I received. Thanks again:)
28 september 2026
Review zonder uitnodiging
Antwoord van IQOS UK
Hi Ky, We also want to thank for your kind words and we are happy to have managed to reach your expectations. Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
IQOS Team
⭐⭐⭐⭐⭐ Excellent customer service
⭐⭐⭐⭐⭐ Excellent customer service – quick, professional and genuinely helpful!
I recently contacted IQOS/VEEV customer service after experiencing poor quality with my VEEV Blue Mint pods, including one leaking into my mouth. Although it was a really unpleasant experience, I'm genuinely impressed with how quickly and professionally my complaint was handled.
A special thank you to Jasmine and Bilal, who were both fantastic. Jasmine took the time to follow up and check whether I'd experienced any injury or discomfort, showing genuine concern for my wellbeing. Bilal was equally helpful, listened to my feedback, reassured me about the product quality and arranged a replacement of 3 VEEV ONE Mango pods.
What really stood out to me was how quickly everything was resolved, how professional and understanding both representatives were, and how valued I felt as a customer.
It's refreshing to receive such a positive customer service experience, especially when contacting a company about a product complaint. They turned a disappointing situation into a really positive experience.
Thank you, Jasmine, Bilal and the IQOS/VEEV team! Excellent service from start to finish. ⭐⭐⭐⭐⭐
28 september 2026
Review zonder uitnodiging
Antwoord van IQOS UK
Hi Stevie-Leigh McIntosh, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best,
IQOS Team
Antwoord van IQOS UK
Hi Cristian Covaci, thanks a lot for the positive feedback! We are glad to hear it.
Thanks again for sharing your experience and we wish you all the best.
IQOS Team
Antwoord van IQOS UK
Hi Karen, thanks a lot for the positive feedback! We are glad to hear it.
Thanks again for sharing your experience and we wish you all the best.
IQOS Team
I never received my parcel and they…
I never received my parcel and they have failed to do anything about it.terrible service.
25 september 2026
Review zonder uitnodiging
Antwoord van IQOS UK
Hi Richard, we are very sorry you feel this way.
We have contacted you privately as we'd like to provide you with the necessary support.
We kindly advise you to check your email address you used for registering Trust Pilot, you should have received an email. Also, please note that maybe the message has landed into the “spam” section of your mailbox.
We hope to hear back from you soon.
Marion, IQOS Team
Customer service is great
Customer service is great. Very friendly and explains everything you need help on in a detailed and patient matter.
24 september 2026
Review zonder uitnodiging
Antwoord van IQOS UK
Hi sev kantar, We also want to thank for your kind words and we are happy to have managed to reach your expectations. Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
IQOS Team
Helpful, attentive
Sakina was polite, friendly, listened to my opinion, and acted on it.
Great customer service.
24 september 2026
Review zonder uitnodiging
Antwoord van IQOS UK
Hi HD, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
IQOS Team
Thank you Ahmed
Thank you Ahmed! Brief & straight forward assistance! High Five! 🌟🌟🌟🌟🌟 to you Ahmed!
23 september 2026
Review zonder uitnodiging
Antwoord van IQOS UK
Hi Raymar Drilon, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best,
IQOS Team
ED guided me and solved all my ordering…
ED guided me and solved all my ordering issues he is amazing, always recommend his excellent customer service skills and patience.
22 september 2026
Review zonder uitnodiging
Antwoord van IQOS UK
Hi Hussein Damji, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
IQOS Team
It’s very helpful and good service from…
It’s very helpful and good service from customer service name AZZY👍
22 september 2026
Review zonder uitnodiging
Antwoord van IQOS UK
Hi Yeaw Kelvin, We also want to thank for your kind words and we are happy to have managed to reach your expectations. Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
IQOS Team
Very nice assurance with my problem
Very nice assurance with my problem , quickly resolved Bilal was very professional
21 september 2026
Review zonder uitnodiging
Antwoord van IQOS UK
Hi Ewelina Kasperowicz, thanks a lot for the positive feedback! We are glad to hear it.
Thanks again for sharing your experience and we wish you all the best.
IQOS Team
I had a great experience with IQOS…
I had a great experience with IQOS customer service, especially with Jason and Redouane.
Jason was really helpful when I contacted customer service about a discount for returning customers after being away for around a year. He took the time to understand my situation and helped me with the discount, which I really appreciated.
I also had an issue with a cancelled order, which was handled by Redouane. He was professional, helpful, and made sure the situation was explained clearly and dealt with properly.
Overall, I’m very happy with the customer service I received. Both Jason and Redouane were friendly, professional, and genuinely helpful. It’s nice to deal with customer service representatives who actually take the time to help rather than just giving generic answers.
Thank you, Jason and Redouane!
20 september 2026
Review zonder uitnodiging
Antwoord van IQOS UK
Hi, Kamil.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Redouane was really nice when I…
Redouane was really nice when I couldn't get my tracking number she found it and sent it to me lovely person! 5 stars
20 september 2026
Review zonder uitnodiging
Antwoord van IQOS UK
Hi Filip, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Awesome customer service
Customer Service is always ready to help and very quickly solve the problem. I spoke with Jason today; he was extremely polite, and in less than 5 minutes, my problem was solved. Thanks you
19 september 2026
Review zonder uitnodiging
Antwoord van IQOS UK
Hi, Justyna.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
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