I have never trusted ordering anything from overseas, IDS is definitely your going to for hard to sorse parts. Their customer support is top notch, just keep in mind the time difference and the confli... Toon meer
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Lees wat reviewers zeggen
Israel Defense Store is terrible. Don't buy from them. You'll end up having to pay an import fee to a country that we give thirty billion dollars a year to. And if you refuse the package and want to r... Toon meer
Bedrijf heeft geantwoord
I just ordered a conversion kit for my canik tp9 5 days ago hopefully I don’t get scammed because I’ve been seeing a lot of bad reviews lol and always ( GOD BLESS EVERYONE)
I ordered my watch from israel defense store, based in Israel, in the middle of the latest Iran war and during Passover holiday. Despite missles flying over the skies, restrictions on incoming a... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Israel Defense Store (IDS) is an Israeli producer and distributor of high end Outdoors & Tactical equipment.
Contactgegevens
Israël
- israeldefensestore.com
4,0
Goed
242 reviews
Heeft 50% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
This time everything went fast and…
This time everything went fast and smoothly. Great range of products and fine service.
10 september 2022
Para butt for SVD…
Purchase of a Para butt for SVD Dragunov not found in France. The delivery was very fast unfortunately the package was a little damaged, I was able to listen to Erica who offered me compensation. In summary, a real reactive and attentive after -sales service. (Sorry for my approximate English I use the Google translation)
8 september 2022
Excellent and professional!
Excellent and professional!! Very fast shipping.. will do business with again in the future..
17 september 2022
Always great customer service
16 september 2022
My order was very fast ready
My order was very fast ready. The import takes more time. Because every import outside EU is check and check…. That is my problem. The backpack looks good.? I like stuf from Israel, good quality and I support many years the people from Israel ! Shalom, Aart.
16 september 2022
Super Impressed with IDS
I was super impressed with IDS. They have great stuff at great prices and customer service was prompt and thorough with shipping confirmation.
I will definitely be ordering more!!!
9 september 2022
Overall Great
Overall, pretty good store with a lot of options. Also, the customer service is very quick to respond and assist.
10 september 2022
Very well fast shipping time
8 september 2022
A Professional And Superb Setvice That…
A Professional And Superb Setvice That Supplies Nessasary
Equipment
9 september 2022
Recoil reduction spring Backorder
I ordered a recoil reduction spring that was on backorder but nothing on the website indicated the item was out of stock. I received an email today informing me the item was on backorder.
8 september 2022
Customer service is horrible, not buying from here again.
I feel as if my calls are screened. Whenever I call, I never get an answer but the same lady calls me back asking what I need.
I try to cancel my item, she tells me it was already sent out. I tell her I never received a tracking number, she sends it to me only to find out it’s still in the warehouse but she refuses to have it cancelled. It’s too much to type, just a bad company overall. I’ll be sure to put this on social media soon.
7 september 2022
Antwoord van israeldefensestore.com
Hi Corey,
We are truly sorry to hear this is how you feel - This is definitely not our intention, nor is this the case.
The same customer representative replied each time, being as she is the one incharge of customer service. This is definitely not a matter of lack of willingness to assist.
There is an option of cancelling an order within 48 hour once received in the system. Your request to cancel was received at a later stage, once the order was already being processed between warehouses. Logistically this can be complicated which is why we do not allow return at this stage, just like many other companies.
Please note that even while the order is already heading to you, there is always an option to return the item, as stated in our policies. Our customer service representatives will be happy to assist with the process.
We thank you for your understanding,
IDS Team
Awesome customer service
Awesome customer service, fair pricing and fast shipping. I have been a long time customer and will continue to do business with them in the future.
3 september 2022
Antwoord van israeldefensestore.com
Thank you so much for your kind words, we do hope to see you back in our shop!
I am very satisfied with the polite…
I am very satisfied with the polite support except that one product was missing.
I would appreciate your favor if there is another opportunity.
2 september 2022
Fast shipping
18 augustus 2022
Horrible customer service
Horrible customer service, no email to tell when item was shipped. Only received part of my shipment. Was told it was not their problem because item was shipped and received. So now I am out those two items and their cost. Will not use or recommend this store.
18 augustus 2022
Review zonder uitnodiging
I purchased a Micro Roni and received…
I purchased a Micro Roni and received faster than expected. I have since recommended them to all my friends and will continue to shop from Israel Defense from now on.
13 augustus 2022
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