I have never trusted ordering anything from overseas, IDS is definitely your going to for hard to sorse parts. Their customer support is top notch, just keep in mind the time difference and the confli... Toon meer
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Israel Defense Store is terrible. Don't buy from them. You'll end up having to pay an import fee to a country that we give thirty billion dollars a year to. And if you refuse the package and want to r... Toon meer
Bedrijf heeft geantwoord
I just ordered a conversion kit for my canik tp9 5 days ago hopefully I don’t get scammed because I’ve been seeing a lot of bad reviews lol and always ( GOD BLESS EVERYONE)
I ordered my watch from israel defense store, based in Israel, in the middle of the latest Iran war and during Passover holiday. Despite missles flying over the skies, restrictions on incoming a... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Israel Defense Store (IDS) is an Israeli producer and distributor of high end Outdoors & Tactical equipment.
Contactgegevens
Israël
- israeldefensestore.com
4,0
Goed
242 reviews
Heeft 50% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Easy and complete
I found the website easy to navigate, despite the broad variety offered. I came here looking for one specific item, found it (and a few other things I wanted), and checked out. I would have liked an effective tracking method for a US customer.
9 augustus 2022
Antwoord van israeldefensestore.com
Hi Peter, Thank you for your kind words, enjoy your purchase!
I never received my item
I never received my item and after a month exchanging emails with customer service without a concrete answer, the conclusion was they didn’t receive an answer from the courier they chose to ship my product and wasn’t going to replace my order or make me a refund. In conclusion I lost my 300$+
7 augustus 2022
Antwoord van israeldefensestore.com
Hi Christian,
We are sorry the process has been unsatisfactory, however, it is truly out of our hands.
When placing the order, you selected free, most basic form of shipping. There is an option of upgrading the shipping, as well as purchasing insurance.
The tracking shows the package was delivered to your residence, on time, "signed by agent". This means someone in your surroundings signed for your package, This is not unusual for USPS or other shipping couriers to do.
If indeed USPS, over the phone, confirmed to you the package was lost, this does not reflect in their tracking information.
As the receiver of the package, we did inform you that you must be the one to file a complaint with USPS. It cannot be done on our end.
We did file a claim with the Israeli postal service, but since the package changes hands over to USPS, they can only confirm what USPS already has said.
We understand this is upsetting, but do hope you understand that the receiving and delivery part of the process is out of our hands.
If we can assist with any additional information for your claim, please let us know.
Thank you for your understanding,
IDS Team
Ordered two pair of Dafna scout boots…
Ordered two pair of Dafna scout boots and they were exactly as promised! I have ordered products from IDS before and they never disappoint.
7 augustus 2022
Antwoord van israeldefensestore.com
Hi Eugene,
We are so happy to hear you are pleased with the shoes you ordered! Thank you for taking the time to leave your review, we hope to see you back in our shop once again!
IDS Team
Printed label but never shipped
Printed label but never shipped. Thieves and scammers!
7 augustus 2022
Review zonder uitnodiging
Good deal/ good price
This is a great deal. Good price for the holster and Fobus quality. Hard to find holsters for APX pistols and Px4's too. This is holster is for APX.
Tight and no slip fit. A little wear on one edge, but not unusual for kyodex/synthetic holster. Only thing to make transaction better would be some sort of tracking number. But I would not hesitate to buy from IDS again!
Thanks,
Charlie
6 augustus 2022
Antwoord van israeldefensestore.com
Hi Charles,
Thank you for taking the time to leave a review.
We appreciated the kind words, as well as your feedback regarding the tracking number -We will definitely be looking into it!
Hope to see you back in our shop!
IDS Team
Antwoord van israeldefensestore.com
Hi William, thank you for your feedback, we are thirlled to hear you are pleased with your order!
Missing ordered item from shipment
Missing ordered item from shipment. Several days have passed without confirmation of item being sent out.
31 juli 2022
Antwoord van israeldefensestore.com
Hi Matthew,
Thank you for your purchase, my apologies regarding the missing item!
As our customer representative mentioned, the delayed shipping was just due to the weekend.
We will be in touch in the next 24-28 hours with the new tracking number.
Thank you for your patience and understanding,
IDS Team
Excellent sandals
I have worn Source sandals for around 20 years. This is my first replacement pair and the first pair is still pretty decent. I would order a half size up. I did have trouble in getting the right size.
25 juli 2022
Never got a tracking number and I never…
Never got a tracking number and I never knew when my package has been shipped or delivered been almost a month waiting and still waiting for my product
15 juli 2022
Antwoord van israeldefensestore.com
Hello Sergio,
Thank you for your purchase.
I can confirm the package has been received at our wearhouse in NJ.
We are awaiting confirmation from the warehouse that the package has been shipped.
As soon as this happens, we will be in touch with the new tracking number for you.
We apologize for the delay, and hope you will receive your item shortly!
IDS Team
Great product and easy to install.
14 juli 2022
Antwoord van israeldefensestore.com
Thank you for your kind words, we hope you enjoy your purchase!
Antwoord van israeldefensestore.com
Thank you for your kind words!
Antwoord van israeldefensestore.com
So glad to hear you are pleased with the holster! Thank you for taking the time to review it, and hope to see you back in our shop!
I never received my order
11 juli 2022
Antwoord van israeldefensestore.com
Thank you for taking the time to leave your review, we are thrilled to hear you are pleased with your purchase!
Extremely Poor Customer Service
I ordered an item and have yet to receive an email affirmation if said order or an update; although I see the card was charged a week ago for the item. I emailed and submitted a ticket on the website several times and still no reply. Pretty bad customer service.
8 juli 2022
Antwoord van israeldefensestore.com
Hi Ric,
My apologies, we did have a glitch in our system which is why you did not receive any update emails regarding your order.
I am happy to say, after checking your tracking number LX######3IL,
The package is in NY and on route for delivery. So you should be receiving it shortly!
Once again we apologize for the inconvinience and hope you are pleased with your purchase. If you are pleased and wish to revise your review that would be highly appreceated.
Once again thank you for your purchase, IDS Team
Great products and good service.
8 juli 2022
Orpaz Single Steel Magazine Holster with Belt Clip Attachment
Hello,
I still haven't received the ordered goods. I hope you sent it to my address.
5 juli 2022
Antwoord van israeldefensestore.com
Hello Franci,
Thank you for your purchase, my aplogies for the delayed response.
Please note that free shipping (as you selected at the checkout) can take 14-28 business days to arrive. However, after checking the tracking, it seems the package is already in Slovania and held in customs. I would suggest contacting them as soon as possible to have released the package
https://t.17track.net/en#nums=RY404860757IL
I hope you receive your package shortly!
IDS Team
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