After making order I was shortly thereafter informed when my order would be delivered and when it was the 2 x bulk bags of red chips were placed where I had requested onto my front lawn over the wall... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Product was good, as expected, but the delivery was exceptional. I accidentally mixed up the days, so I couldn’t get there in time while the driver was there. When I arrived, I found everything carefu... Toon meer
Bedrijf heeft geantwoord
Easy to order. Details of vendor provided. Unfortunately the vendor could not fulfill the order and cancelled it. We only found out when we contacted them because we had not been given a deliver... Toon meer
Bedrijf heeft geantwoord
Excellent service- didn’t really know what I was using at first but then realised plane & simple link up to merchants around your local area. That then in mind…Any questions I had regarding my my o... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Shop where the builders shop at The Online DIY Marketplace. Hey DIYers, we’re the straightforward way to buy DIY products, home improvement supplies and building materials from multiple merchants. With our online marketplace, there’s no faff. Just enter your postcode to see your local merchants. Then order what you need and they’ll deliver right to your door. Now that’s Plane & Simple.
Contactgegevens
Verenigd Koninkrijk
- hello@itsplaneandsimple.com
- itsplaneandsimple.com
4,7
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Plane & Simple
Hi Helen,
Thank you very much for taking the time to leave your feedback.
We're very sorry to hear of your experience and have reached out to you as soon as this review was submitted to get a resolution, as we hadn't had any communication prior.
It's been great to get an immediate resolution and the goods delivered to you the very next day. We're glad to have been able to help in this regards.
As a marketplace, we pride ourselves on connecting DIYers with trusted local builders merchants. If one of our merchant partners provides a service that is below our usual standard, we follow-up with them so they can make it right.
Hopefully you’ve been happy with the service we’ve provided.
Thanks again for shopping with us and Happy DIYing!
Team Plane & Simple
Didn’t give me notice of delivery and…
Didn’t give me notice of delivery and now I have to move in a bucket into garden
24 maart 2026
Antwoord van Plane & Simple
Hi Ellie,
Thank you very much for taking the time to leave your feedback.
We're very sorry to hear of your experience and although the drivers from all of our merchant partners on our marketplace will do their best delivering as close as they can possibly do so, there may be some restrictions on this occasion. However, prior contact is key and should have happened.
As a marketplace, we pride ourselves on connecting DIYers with trusted local builders merchants. If one of our merchant partners provides a service that is below our usual standard, we follow-up with them so they can make it right.
Thanks again for shopping with us and Happy DIYing!
Team Plane & Simple
Great service.
Ordered chippings on the Wednesday they arrived the next morning, fantastic service. Highly recommend them.
8 april 2026
Antwoord van Plane & Simple
Hi Dave,
Thank you very much for your kind and honest review! We're really pleased you enjoyed your shopping experience with us and look forward to serving you again soon.
Happy DIYing!
Team Plane & Simple
Antwoord van Plane & Simple
Hi Ray,
Thank you for your kind review! We're pleased you enjoyed your shopping experience with us - great to hear that you took advantage of the prices too.
Happy DIYing!
Team Plane & Simple
Will definitely use again
Will definitely use again, also recommended to my friend who has now placed an order.
Fast, efficient and probably one of the nicest delivery drivers ever.
Well done!
17 april 2026
Review zonder uitnodiging
Antwoord van Plane & Simple
Hi Jackie,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. We would be delighted to see you again soon.
Happy DIYing!
Team Plane & Simple
Easy to order and delivery drive very…
Easy to order and delivery drive very polite will be happy to recomend others about your company
4 april 2026
Antwoord van Plane & Simple
Hi Brian,
Thank you very much for taking the time to leave your 5* review. We're really happy to see that you enjoyed your experience shopping with us.
Look forward to seeing you again.
Happy DIYing!
Team Plane & Simple
Absolutely top service
Absolutely top service, super pricing and really lovely delivery chap
5 april 2026
Antwoord van Plane & Simple
Hi Helen,
Thank you very much for your kind review. We're delighted to see that you enjoyed your shopping experience with us and hope to see you again for your next project.
Happy DIYing!
Team Plane & Simple
Quality product
Quality product
Quick delivery
Great prices
Very good customer service
Highly recommend
23 maart 2026
Antwoord van Plane & Simple
Hi Aaron,
Thank you very much, what a lovely review! We were delighted to assist, and hope to serve you again soon.
Happy DIYing!
Team Plane & Simple
Antwoord van Plane & Simple
Hi,
Thank you very much for your kind review!
We are delighted to hear that that you enjoyed shopping via our marketplace and look forward to serving you again soon.
Happy DIYing!
Team Plane & Simple
Antwoord van Plane & Simple
Hi Scott,
Excellent!
We are so pleased to hear that you have enjoyed the service. Thank you very much for taking the time to leave your feedback.
Happy DIYing!
Team Plane & Simple
Delivered on time as promised
Delivered on time as promised, timber in ok condition, just one length damaged
Not 5* because never got a phone call before delivery as promised , luckily I was at home.
21 maart 2026
Antwoord van Plane & Simple
Hi Marian,
Thank you very much for your kind review.
We're delighted to see that you enjoyed your shopping experience with us and hope to see you again for your next project.
Happy DIYing!
Team Plane & Simple
Antwoord van Plane & Simple
Hi Sean,
Thank you very much for taking the time to leave your 5* review. We're really happy to see that you enjoyed your experience shopping with us.
Look forward to seeing you again.
Happy DIYing!
Team Plane & Simple
Service was excellent with a very quick…
Service was excellent with a very quick delivery, however the timber I received wasn’t the best quality. It satisfied my needs but it was very poor really. But I got my job done with it.
1 april 2026
Antwoord van Plane & Simple
Hi Malcolm,
Thank you very much for your kind and honest review! We're really pleased you enjoyed your shopping experience with us and look forward to serving you again soon.
Happy DIYing!
Team Plane & Simple
Very good service
Very good service, punctual and efficient, very helpful, friendly and polite on the phone.
31 maart 2026
Antwoord van Plane & Simple
Hi Till,
Thank you very much for taking the time to leave your 5* review. We're really happy to see that you enjoyed your experience shopping with us.
Look forward to seeing you again.
Happy DIYing!
Team Plane & Simple
Excellent service and notifications…
Excellent service and notifications very competitive price. Well Happy Thanks
1 april 2026
Antwoord van Plane & Simple
Hi Nigel,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. We would be delighted to see you again soon.
Happy DIYing!
Team Plane & Simple
As a returning customer i wouldn’t go…
As a returning customer i wouldn’t go anywhere else for my timber products
Best prices by far and quality of timber is excellent
Once again delivered on time with a friendly driver who was so helpful
30 maart 2026
Antwoord van Plane & Simple
Hi Justine,
Thank you for your kind review! We're pleased you enjoyed your shopping experience with us - great to hear that you took advantage of the discount too.
Happy DIYing!
Team Plane & Simple
Antwoord van Plane & Simple
Hi Marie,
Thank you very much for your kind and honest review! We're really pleased you enjoyed your shopping experience with us and look forward to serving you again soon.
Happy DIYing!
Team Plane & Simple
Antwoord van Plane & Simple
Hi Bonnie,
Thank you very much, what a lovely review! We were delighted to assist,and hope to serve you again soon.
Happy DIYing!
Team Plane & Simple
Got what we ordered in reasonable time…
Got what we ordered in reasonable time for a decent price and the delivery guy put the big bag of stones exactly where we wanted it.
30 maart 2026
Antwoord van Plane & Simple
Hi Philip,
Fantastic!
We are delighted to see that you have enjoyed our marketplace service. Thank you for taking the time to leave your feedback - we'll be sure to pass your kind comments back to the delivery driver.
Happy DIYing!
Team Plane & Simple
Product came in 2 days which was good
Product came in 2 days which was good. The only thing i would say is the confusing email that said the product had been delivered when it had not?
30 maart 2026
Antwoord van Plane & Simple
Hi Elizabeth,
Thank you very much for your review!
Excellent service for our customers is exactly what we're striving for, so we're delighted to see this. Hope to see you again soon.
Happy DIYing!
Team Plane & Simple
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.