After making order I was shortly thereafter informed when my order would be delivered and when it was the 2 x bulk bags of red chips were placed where I had requested onto my front lawn over the wall... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Product was good, as expected, but the delivery was exceptional. I accidentally mixed up the days, so I couldn’t get there in time while the driver was there. When I arrived, I found everything carefu... Toon meer
Bedrijf heeft geantwoord
Easy to order. Details of vendor provided. Unfortunately the vendor could not fulfill the order and cancelled it. We only found out when we contacted them because we had not been given a deliver... Toon meer
Bedrijf heeft geantwoord
Excellent service- didn’t really know what I was using at first but then realised plane & simple link up to merchants around your local area. That then in mind…Any questions I had regarding my my o... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Shop where the builders shop at The Online DIY Marketplace. Hey DIYers, we’re the straightforward way to buy DIY products, home improvement supplies and building materials from multiple merchants. With our online marketplace, there’s no faff. Just enter your postcode to see your local merchants. Then order what you need and they’ll deliver right to your door. Now that’s Plane & Simple.
Contactgegevens
Verenigd Koninkrijk
- hello@itsplaneandsimple.com
- itsplaneandsimple.com
4,7
Uitstekend
2K reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Prompt Service 👍
14 april 2026
Antwoord van Plane & Simple
Hi Linda,
Thank you very much, what a lovely review! We were delighted to assist,and hope to serve you again soon.
Happy DIYing!
Team Plane & Simple
well this is my third year buying wood…
Well this is my third year buying wood from plane and simple I've put up fences 4 lots of decking a pergola which would have cost a small fortune anywhere else the wood is treated.
And the delivery drivers are more than helpful just let them know where you want the delivery put and they will oblidge you I will be ordering a lot more from plane and simple I highly recommend them
25 april 2026
Antwoord van Plane & Simple
Hi Thomas,
Thank you very much for your kind review!
We are delighted to hear that that you enjoyed shopping via our marketplace and look forward to serving you again soon.
Happy DIYing!
Team Plane & Simple
Great company fast delivery and quick…
Great company fast delivery and quick response to any queries will use this company again and recommend them to my family and friends
24 april 2026
Antwoord van Plane & Simple
Hi Linda,
Excellent!
We are so pleased to hear that you have enjoyed the service. Thank you very much for taking the time to leave your feedback.
Happy DIYing!
Team Plane & Simple
Quick delivery
24 april 2026
Antwoord van Plane & Simple
Hi David,
It's great when our customers confirm that we are doing things right!
Really appreciate your 5 star review.
Thank-you, Team Plane & Simple
Great value and super fast delivery…
Great value and super fast delivery from West Building Supplies in Hull
23 april 2026
Antwoord van Plane & Simple
Hi Graham,
Thank you very much for your kind review. We're delighted to see that you enjoyed your shopping experience with us and hope to see you again for your next project.
Happy DIYing!
Team Plane & Simple
Extremely good service and products.
Such a great service from those in the office all the way through to the delivery guys. All so helpful, even placing and cutting the bag for me over the site this time, making my job way easier. This company is fast becoming my favourite go to for all my garden and DIY needs. I've been kept well informed and updated. Next project I'll be needing wood, lots and lots of wood and I know just who to contact.
23 april 2026
Antwoord van Plane & Simple
Hi L,
Fantastic!
We are delighted to see that you have enjoyed our marketplace service. Thank you for taking the time to leave your feedback - we'll be sure to pass your kind comments back to the delivery driver.
Happy DIYing!
Team Plane & Simple
Good service Delivery date that suited…
Good service Delivery date that suited us and on time
10 april 2026
Antwoord van Plane & Simple
Hi Tony,
Thank you very much for your review!
Excellent service for our customers is exactly what we're striving for, so we're delighted to see this. Hope to see you again soon.
Happy DIYing!
Team Plane & Simple
Fast delivery and at a great price…
Fast delivery and at a great price Delivery Driver was very helpful and polite
21 april 2026
Antwoord van Plane & Simple
Hi Gary,
Fantastic!
We are delighted to see that you have enjoyed our marketplace service. Thank you for taking the time to leave your feedback - we'll be sure to pass your kind comments back to the delivery driver.
Happy DIYing!
Team Plane & Simple
Antwoord van Plane & Simple
Hi Emma,
Excellent!
We are so pleased to hear that you have enjoyed the service. Thank you very much for taking the time to leave your feedback.
Happy DIYing!
Team Plane & Simple
Custom experience poor…
No notice of delivery date the just turned up. One of the dumpy bags was half full the rest of the stone was in the back of the truck and on the roads as driver was there for less than 10 mins then off like a bat out of hell. Driver 2 out of 10 - attitude on legs
9 april 2026
Antwoord van Plane & Simple
Hi Stuart,
Thank you very much for taking the time to leave your feedback. We're very sorry to hear of your experience and have reached out to you via email for some extra information so that we can follow-up with our merchant partner who provided your products.
As a marketplace, we pride ourselves on connecting DIYers with trusted local builders merchants. If one of our merchant partners provides a service that is below our usual standard, we follow-up with them so they can make it right.
Hopefully you’ve been happy with the service we’ve provided.
Thanks again for shopping with us and Happy DIYing!
Team Plane & Simple
Great price
Great price, fast delivery, friendly and helpful office and delivery staff.
I always check them out when looking for materials.
18 april 2026
Antwoord van Plane & Simple
Hi Ian,
Thank you very much for your kind review. We're delighted to see that you enjoyed your shopping experience with us and hope to see you again for your next project.
Happy DIYing!
Team Plane & Simple
good communication throughout
good communication throughout. fast delivery and driver very helpful. top marks all in. well done
20 april 2026
Antwoord van Plane & Simple
Hi, Thank you very much for taking the time to leave your 5* review.
We're really happy to see that you enjoyed your experience shopping with us.
Look forward to seeing you again.
Happy DIYing!
Team Plane & Simple
Purchased at a very good price
Purchased at a very good price. Good communication throughout and delivered within 7 days as promised
19 april 2026
Antwoord van Plane & Simple
Hi Vincent,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. We would be delighted to see you again soon.
Happy DIYing!
Team Plane & Simple
I was happy with this service very…
I was happy with this service very punctual with delivery and the driver was very helpful. The whole experience of ordering online was a lot easier than I had anticipated l would use this service again.Also the sales person Loretta was was excellent in her speedy replies.
19 april 2026
Antwoord van Plane & Simple
Hi John,
Thank you very much for your review. We would love to see your finished project, please feel free to share any photos with us on our socials!
Happy DIYing!
Team Plane & Simple
Antwoord van Plane & Simple
Hi Laura,
Thank you for your kind review! We're pleased you enjoyed your shopping experience with us - great to hear that you took advantage of the prices too.
Happy DIYing!
Team Plane & Simple
Confusion around delivery meant that…
Confusion around delivery meant that the item was lost and company refused to refund. Order re deliverier a new one
13 april 2026
Antwoord van Plane & Simple
Hi Johnathan,
Thank you very much for taking the time to leave your feedback. We've communicated and understand your experience and have reached out to the merchant partner who provided your products too.
The merchant confirmed that the driver left the fence panel as per the delivery instructions 'on the driveway' in which you noted on your order. The drivers notes on the delivery are 'on the driveway, near back gate' which still follows the instructions.
It was a little difficult with this one — we appreciate your frustration, but the delivery note was posted on the day of the delivery, and no contact was made until 24th when this was delivered on the 16th. This is outside the merchants delivery policy to declare any missing items.
Kind Regards,
Team Plane & Simple
Arrived earlier than expected
Arrived earlier than expected, dropped the stones off exactly where I wanted them, polite and courteous driver
17 april 2026
Antwoord van Plane & Simple
Hi Richard,
Thank you very much for your kind and honest review! We're really pleased you enjoyed your shopping experience with us and look forward to serving you again soon.
Happy DIYing!
Team Plane & Simple
Delivery guy was great
Delivery guy was great, called as I wasn’t in made sure delivery was safe for me.
15 april 2026
Antwoord van Plane & Simple
Hi Robert,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. We would be delighted to see you again soon.
Happy DIYing!
Team Plane & Simple
The process and sheer professionalism…
The process and sheer professionalism of the company and how they treat customers is fantastic. I have dealt with plane and simple many times before and I can’t fault them. Speedy delivery and the well mannered delivery guys are good ambassadors for the company.
13 april 2026
Antwoord van Plane & Simple
Hi Ronald,
Thank you very much for your review. We would love to see your finished project, please feel free to share any photos with us on our socials!
Happy DIYing!
Team Plane & Simple
Very easy to shop with you and…
Very easy to shop with you and communication was brilliant
1 april 2026
Antwoord van Plane & Simple
Hi Ian,
Thank you very much for your kind and honest review! We're really pleased you enjoyed your shopping experience with us and look forward to serving you again soon.
Happy DIYing!
Team Plane & Simple
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