The process and sheer professionalism of the company and how they treat customers is fantastic. I have dealt with plane and simple many times before and I can’t fault them. Speedy delivery and the wel... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Excellent service. My bulk bag of 20mm gravel was delivered the very next morning. The delivery driver ( Neil B ) was very friendly and followed the delivery instructions I left with my order to the l... Toon meer
Bedrijf heeft geantwoord
The service from this company was great. Our order, placed online, was expected within 5 working days. It was actually delivered the next day! What's more the delivery driver took great care not... Toon meer
Bedrijf heeft geantwoord
Great service, only one thing I thought could improve is communication on delivery date. Didn’t get a precise day ,time or even a phone call. After ordering , the email that was sent said will b... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Shop where the builders shop at The Online DIY Marketplace. Hey DIYers, we’re the straightforward way to buy DIY products, home improvement supplies and building materials from multiple merchants. With our online marketplace, there’s no faff. Just enter your postcode to see your local merchants. Then order what you need and they’ll deliver right to your door. Now that’s Plane & Simple.
Contactgegevens
Verenigd Koninkrijk
- hello@itsplaneandsimple.com
- itsplaneandsimple.com
4,7
Uitstekend
2K reviews
Heeft 94% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Excellent service and quality would…
Excellent service and quality would highly recommend.
10 oktober 2025
Antwoord van Plane & Simple
Hi Barry,
Thank you very much for your review!
Excellent service for our customers is exactly what we're striving for, so we're delighted to see this. Hope to see you again soon.
Happy DIYing!
Team Plane & Simple
What service …
Delivered a day before stated how good was that. Definitely use again 10/10
27 september 2025
Antwoord van Plane & Simple
Hi Aubrey,
Fantastic!
We are delighted to see that you have enjoyed our marketplace service. Thank you for taking the time to leave your feedback - we'll be sure to pass your kind comments back to the delivery driver.
Happy DIYing!
Team Plane & Simple
No idea if stock is available
Order accepted and full payment taken for something that would not be in stock for possibly weeks.
Not in touch with retailers in real time.
7 oktober 2025
Antwoord van Plane & Simple
Hi Steve,
Thank-you very much for taking the time for providing feedback.
Firstly, we apologise for any confusion, your experience is very much out of the norm and we’ve communicated where things didn’t go smoothly and how to improve going forward with the merchant. We've just spoken to the merchant and investigated that they hadn't update the stock timing for this product.
The merchants are in control of their listings as well as their pricing so we apologise for the inconvenience on this order. We've since corrected this for the merchant and we have systems in place to prevent this moving forward.
As a marketplace, we pride ourselves on connecting DIYers with trusted local builders merchants. We select our merchant partners carefully to ensure service is always top-notch, in this case unfortunately things could have gone better and your feedback will help our merchant partner to address going forward.
Hopefully you’ve been happy with the service we’ve provided.
Thanks again, Team Plane & Simple
Was very helpful and the delivery was…
Was very helpful and the delivery was excellent. Thanks
4 oktober 2025
Antwoord van Plane & Simple
Hi Simon,
It's great when our customers confirm that we are doing things right!
Really appreciate your 5 star review.
Thank-you, Team Plane & Simple
Antwoord van Plane & Simple
Hi Colin,
Excellent!
We are so pleased to hear that you have enjoyed the service. Thank you very much for taking the time to leave your feedback.
Happy DIYing!
Team Plane & Simple
Arrived when it should have
Arrived when it should have , driver unloaded where I wanted ut
2 oktober 2025
Antwoord van Plane & Simple
Hi Gary,
Fantastic!
We are delighted to see that you have enjoyed our marketplace service. Thank you for taking the time to leave your feedback - we'll be sure to pass your kind comments back to the delivery driver.
Happy DIYing!
Team Plane & Simple
Great quality and cheapest offer to get…
Great quality and cheapest offer to get top soil. Great customer service. Driver is very kind and helpful, he droped a bag of soil in the spot most convinced me. It's a second time and I'm a very happy customer once more.
14 september 2025
Antwoord van Plane & Simple
Hi Marcin,
Thank you very much for your review!
Excellent service for our customers is exactly what we're striving for, so we're delighted to see this. Hope to see you again soon.
Happy DIYing!
Team Plane & Simple
Pretty good
Only one fault with order! Coming from various suppliers and never received my 50mmx25 mm x 3 lengths.
1 oktober 2025
Antwoord van Plane & Simple
Hi Brian,
Thank you very much for taking the time to leave your feedback. We're very sorry to hear of your experience and have reached out to you via email for some extra information so that we can follow-up with our merchant partner who provided your products.
As a marketplace, we pride ourselves on connecting DIYers with trusted local builders merchants. If one of our merchant partners provides a service that is below our usual standard, we follow-up with them so they can make it right.
Hopefully you’ve been happy with the service we’ve provided.
Thanks again for shopping with us and Happy DIYing!
Team Plane & Simple
Antwoord van Plane & Simple
Hi Paul,
Fantastic!
We are delighted to see that you have enjoyed our marketplace service.
Thank you for taking the time to leave your feedback - we'll be sure to pass your kind comments back to the delivery driver.
Happy DIYing!
Team Plane & Simple
Antwoord van Plane & Simple
Hi Robert,
Thank you very much for your kind review!
We are delighted to hear that that you enjoyed shopping via our marketplace and look forward to serving you again soon.
Happy DIYing!
Team Plane & Simple
Bulk buy of MOT
Bulk buy of MOT Competitively priced. Simple to order. Delivered within 2 days. Delivery requirements adhered to despite not being on site at time of delivery . 👍
23 september 2025
Antwoord van Plane & Simple
Hi Steve,
Thank you very much for your kind review. We're delighted to see that you enjoyed your shopping experience with us and hope to see you again for your next project.
Happy DIYing!
Team Plane & Simple
Excellent service
Ordering was easy , update on delivery , delivered on time & personal email of thanks from the owner , fencing as expected no issues
20 september 2025
Antwoord van Plane & Simple
Hi Kathleen,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
We would be delighted to see you again soon.
Happy DIYing!
Team Plane & Simple
Antwoord van Plane & Simple
Hi Lynn,
Fantastic!
We are delighted to see that you have enjoyed our marketplace service.
Thank you for taking the time to leave your feedback - we'll be sure to pass your kind comments back to the delivery driver.
Happy DIYing!
Team Plane & Simple
Great service, start to finish.
Easy ordering process and great communication around delivery. Driver was polite and very helpful.
16 september 2025
Antwoord van Plane & Simple
Hi Neil,
Excellent!
We are so pleased to hear that you have enjoyed the service.
Thank you very much for taking the time to leave your feedback.
Happy DIYing!
Team Plane & Simple
Cheapest price around for a decent product
Delivered in good time, to the location specified. Cheapest price around for what seems to be a decent product (paving slabs).
1 augustus 2025
Antwoord van Plane & Simple
Hi Dave,
Thank you very much for your review!
We're so glad to hear that you enjoyed shopping with us and found the perfect product at a great price.
Happy DIYing!
Team Plane & Simple
Antwoord van Plane & Simple
Hi,
Thank you very much for your review!
Excellent service for our customers is exactly what we're striving for, so we're delighted to see this. Hope to see you again soon.
Happy DIYing!
Team Plane & Simple
Wood Not Go Anywhere Else
Ordered timber to complete a full rear garden fence. Very easy to order on website and price was excellent. Delivered on time as requested and will be using this company again.
10 september 2025
Antwoord van Plane & Simple
Hi Stuart,
Thank you very much for your review!
We're so glad to hear that you enjoyed shopping with us and found the perfect product at a great price.
Happy DIYing!
Team Plane & Simple
Antwoord van Plane & Simple
Hi Michael,
Thank you very much for your kind review!
We are delighted to hear that that you enjoyed shopping via our marketplace and look forward to serving you again soon.
Happy DIYing!
Team Plane & Simple
Antwoord van Plane & Simple
Hi Scott,
Thank you very much for your kind review!
We are delighted to hear that that you enjoyed shopping via our marketplace and look forward to serving you again soon.
Happy DIYing!
Team Plane & Simple
Great service
Great service. I requested an a.m. delivery and the company kept ne updated and called 20 minutes before a very smooth delivery. Thank you
9 september 2025
Antwoord van Plane & Simple
Hi George,
Excellent!
We are so pleased to hear that you have enjoyed the service.
Thank you very much for taking the time to leave your feedback.
Happy DIYing!
Team Plane & Simple
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