The Heim Residences Reviews 186

Lovely apartment and clean and really helpful staff to assist with any queries. Theresa and Kevin are polite and helpful staff would definitely stay again.

Have stayed at there apartments a couple of time and they are amazing, finished to a very high standard! The service provided by Kevin and the team is outstanding catering for our needs and even going above and beyond!
Thank you for a great experience will defo be coming back again

Theresa was a great help to us, stunning accommodation that we couldn't fault - they couldn't do enough for us and will be booking again!

Just returned from a 2 night stay at Depot apartment to celebrate my son’s birthday with family. Stunning apartment, lovely and clean. Central to city centre with parking close by. Excellent communication from Theresa and Kevin from start to finish, very informative and helpful. Hope to stay again in the future and would highly recommend

We stayed for 1 night to celebrate my partner's 30th birthday with his family and the apartment was great! It was a great layout, lovely and clean and exactly as it appears on the photos! Lots of parking nearby and in such close proximity to the city centre. We had the best time and would recommend to anyone - thank you to Kevin and Theresa for being so helpful throughout the booking process and our stay! :)

We stayed with heim residence for a number of months. Unfortunately we had a number of issues constantly throughout our stay. Bad communication and unfulfilled promises. Won’t be using them again

The quality of the apartment from Heim was outstanding, along with the service provided. Everything was made simple, clear and easy and I couldn’t be more grateful to the Heim team for taking such good care of me.

I had the sad task of finding somewhere to stay near the centre for a week as my wife was going to Salford Royal for Brain surgery. I didn’t make it easy for these guys as I couldn’t commit exact dates till like the day before. They were first class all the way with regular comms always checking in even throughout the stay. Will be using them again 👍🏽

Clean and comfy, with the stylish interior, you can find your calm in the busy city. Definitely a gem in city! Supporting staffs are really helpful and response quickly. Wish I could stay longer.

My friends and I stayed at the Noir residences for my birthday. The team Theresa and Kevin are very accommodating, along with prompt responses from the moment we booked to the morning i left. everyone enjoyed their stay, the residence was fully equipped with everything we needed and it was clean and tidy.

i would also like to add the constant noise complaints we had even though we were barely making any noise. they kept saying we were in breach of the 80db but the most we would do is be on our phones. we couldn’t play music and it felt like we had to whisper and tiptoe throughout our whole stay because of the complaints which ruined our experience.

I would 100% recommend The Heim! The apartments are perfect for anybody looking for somewhere stylish to stay. I have stayed at a few apartments now, and the decor is always amazing with close attention to detail! I've never had any issues when staying with them as everything is exactly how it's described in the listing. I have never experienced an easier check in experience with any other host - they provide a link to instructions with photos for each step to make everything as simple as possible, which, unfortunately, is not common. The hosts, Theresa and Kevin, personally reached out to me to thank me for my support which was lovely as it shows they appreciate their guests.

The pictures look great, sleek black and sophisticated modern living.

The reality was small, badly fitted out, dirty with aggressive neighbours.

How so you cry,

Badly fitted out, leaky showers that poured water on to tiled floors with nylon backed floor mats to kill yourself on. Tatty and scratched bathroom fittings, empty soap and shampoo, curtains that didn’t work, temperature issues, it’s on or it’s off, the top bedroom is boiling. The beds have mattresses from post 1970’s Soviet era Ibis Budget, cheap and nasty springs, well warm and thin.
If you are unlucky enough to stay here don’t wear white socks as they won’t be white for long the floors are grim, the best bit was the Human Vomit on the balcony, the sanitary state of the rest of the building is very very average.
To add insult to injury we had noise complaints aimed at us - the last saying we would get thrown out should we receive 3 - there are 2 adults and one child we have watched TV, we breached the 80 db limit and needed to calm down. Utter rubbish, laminated notices are also shoved under your door by over keen neighbours.

A really disappointing experience, the weather was stormy so Manchester was a no go, let’s hope the show makes up for the accommodation 🥲

On a positive note the phone person was lovely and apologetic.

Lovely accommodation nicely decorated to a modern standard. Close in proximity to Exchange square in one direction and Piccadilly gardens in the other.

I would recommend

Jackson Heim have created a wonderful space that I would recommend to anyone. We thoroughly enjoyed our stay. The pristine interior, well stocked amenities, relaxed checkout time and super helpful service with clear directions to the apartments. Well located with carpark + metrolink right opposite. Set to be our new Manchester go-to.

Thanks again Theresa & Team!
Jen

The accommodation was incredibly comfortable and had everything we needed for a perfect stay. The location was excellent, making it easy to explore the area. Theresa was wonderfully helpful and ensured everything went smoothly. Highly recommended!

Great company, great decor and very friendly and professional service

Amazing stay! We love staying with The Heim Residences. This was our second time with them and they never disappoint! So aesthetic yet so homey, definitely inspiration for our own home renovation 😂. Shout out to Theresa and Kevin for absolutely amazing customer service throughout our 3 week stay. They went above and beyond with communication answering all our questions so promptly and making sure we had all we needed. Thanks to Theresa for arranging a property for us in the backend so we didn’t have to move in the middle of our stay! A+++++

Enjoyed my stay at Japandi. The apartment is modern and comfortable and had everything I needed. The location is great, just a short walk from the station and also within a minute's walk of a Tesco express and 24 hour Spar.

I needed to rearrange my initial booking and Kevin from the reservations team was very helpful and the reply to emails was always prompt. After my stay I received a call from Theresa who seemed genuinely keen for any feedback to help improve the experience for the customer. That was a nice touch.

If the apartment is available I'll definitely be staying there again.

the whole apartment was perfect and accommodating, super soft towels, really nice furniture and basically everything you need there. The bed was amazing! has the softest pillows ever and honestly will be booking again! totally recommend 🎀I booked my stay with Theresa and she answered my calls throughout my stay when I had questions!
:)

Gorgeous and beautiful place. Very modern, clean and right next to Arndale - the perfect location.