JALIZA Reviews 

I am literally so annoyed right now. I placed an order directly through their website and paid $15.00 expedited 3-5 day shipping on an "In Stock" item however, upon tracking my item, it has shipped from China and is still stuck at the US customs. I placed my order on July 16, today is July 22. My hair appt was scheduled for today, and now I am going to have to purchase hair elsewhere, and pay another cost for that hair. If I had been made aware the item was shipping from China, I would have placed a hair order with a different company, who ships from US to avoid this delay.

I absolutely love my Jaliza wig! It is very lightweight, beautiful, and looks incredibly realistic. Everywhere I went, people asked if it was my real hair. The braided style is gorgeous, neat, and very natural-looking.
I've worn it for quite a while, washed it several times, and put it right back on. It has held up wonderfully and still looks great. One of the things I love most is how convenient it is, especially during hot flashes. I can easily take it off at night and put it back on during the day without any hassle.
This wig has been a great investment for me. It's comfortable, stylish, easy to maintain, and gives me a polished look in minutes. If you're looking for a beautiful braided wig that is realistic, lightweight, and long-lasting, I highly recommend the Jaliza wig! ❤️

Excellent!! Not only are their units beautiful and of exceptional quality, the customer service is amazing. Questions are addressed promptly and they work with you.

All there wigs are made with superb quality and your expectations will be exceeded! I love Jaliza Wigs and own more than 3 units!

My wig is fraying from the back, this is the second time wearing it.

I bought the Nami 100% human hair wig here that began severely tangling and shedding within weeks. A professional stylist confirmed it has major manufacturing flaws—shortcuts were taken using a thin foundation and loose pieces to fake volume.

I emailed customer service privately, and they replied promising to "find a solution." It has now been weeks of total silence, even after I followed up.

Fantastic experience with their customer service team! Unfortunately, the item I ordered didn't work for me, so I had to initiate a return. The staff was incredibly patient, kind, and helpful the entire time. They turned what is usually a stressful process into a great experience! Thank you!

I love this hair I had so many compliments on it. This hair is absolutely soft and very full! I loved it so much I went back and brought a second 1 . Michelle 26 Inch salon style

I love JALIZA units. Makeda is my favorite. No shedding and a unit I’ve worn off and on for a year and I never double back to old units.

JALIZA is top flight! And their customer service is too.

They are very responsive, helpful, and friendly.

Customer service is top-tier, shipping is fast and efficient, and the quality of the hair is absolutely beautiful. Overall, a really great experience and you can tell the team really cares about making their clients happy and satisfied!

I love both if my Braid Wigs I purchased from Jaliza. My orders did not take long to arrive. They were nicely packaged. The quality of my wigs are great, the hair is beautiful. I love my wigs.

The wig is just as it appears. Looks very natural and full. The hair is great quality. I have wore mine yet and I can’t wait to do so. Please don’t miss out on this one called Michelle. Thank you!

The company Jaliza customer service is great. They work with you to accommodate your needs. I greatly appreciate this company. Although, the Michelle wig wasn't for me. It was too full, which made the wig look wiggy. I also experienced shedding, I cannot wear a wig that sheds. I was going to wear this wig on vacation, because of the shedding and fullness of the wig I uninstalled the wig. ☹️

Their customer service is exceptional. They are a trusted vendor who backs up what their policy states. The recent wig I purchased was not a good fit for me and I needed to return it. Their response to my request to return the wig was quick and agreeable. They demonstrate quality in products they sell and customer satisfaction.

I have been wearing braid wigs for a year now and saw an ad for Jaliza on a site and decided to order one. The shipping was quick and the packaging included a band for placement. The wig is super comfortable, natural looking and lightweight. I forget that I have it on! I highly recommend these wigs. And plan to buy more. I don't even wear my other braid wigs now, because these are so comfortable!

☆☆☆UPDATE☆☆☆
05/26/2026

After being in communications with JALIZA for the past 2 weeks I have received my FULL refund...Apparently there was a glitch or something that was preventing the response emails from the company from reaching my inbox.. We were finally able to communicate thru Instagram after a few tries. The company did provide proof of the many emails they sent out trying to reach me in response to my original request for a refund..I must say they did go above and beyond in getting this matter rectified as expeditiously as possible..They were in constant contact with me making sure everything was going smoothly on
my end. I have updated my rating because it truly would be unfair to give them that original rating based on technical difficulties that were beyond
their control..Customer Service does in fact respond right away and yes I definitely would order again. THANK YOU JALIZA.

Original Post below.

I RECEIEVED MY WIG LATER THAN THE TIME IT WAS SUPPOSED TO ARRIVE SO I NEED TO RETURN IT! I BROUGHT AS A GIFT FOR MY DAUGHTER HOWEVER SHE CANNOT USE IT. I IMMEDIATELY REACHED OUT VIA EMAIL TO JALIZA SUPPORT TO INITIATE A RETURN AND THEY HAVE NOT RESPONDED AT ALL. THE TELEPHONE NUMBER LISTED IS NOT IN SERVICE.. I PAID ALMOST $200 FOR THE WIG AND I BELIEVE THEY DO NOT WANT TO RETURN MY MONEY. BEWARE LADIES.IT HAS BEEN OVER A WEEK AND STILL NO RESPONSE. THEY WILL BE NICE UNTIL YOU NEED TO DO A RETURN. NEVER AGAIN!!

My hair came in a timely manner,the packaging was great along with my it looks so natural looking, I am very happy with my purchase, Thanks again for excellent customer service...

I just love my new braids. It use to take hours to get my hair braided. This is a miracle I love this. Will be traveling and making sure people see this beauty.

I’ve recently purchased 3 wigs from Jaliza, simply because they’re beautiful & made with pride & quality. 💋🌹❤️🙏🏾
Thank you for caring enough to make such a lovely product. I will always order from you & recommend your product.