"I was initially worried about the delayed shipping update due to the Golden Week holidays, but the customer support team responded professionally. Today, I received my combined shipping order (BB-8 a... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
J'ai commander un jeu vidéo en mois de Mars, jusqu'ici, j'ai été patiente car ils ont changé le statut de mon colis le 27/03 pour me signaler qu'il avait été expédia, ça fait un mois maintenant que... Toon meer
Bedrijf heeft geantwoord
They kept my money for a month and then decided they were out of stock for all 5 items and refunded me only after I inquired into why the had sent me no order confirmation or tracking number My o... Toon meer
Bedrijf heeft geantwoord
Hello, on April 12th I ordered "Good Smile Company - Nendoroid "KamiKatsu: Working for God in a Godless World" Mitama" to Israel. I checked the link and it only says "Payment accepted", no shipping... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Videogamewinkel
- Dvd-winkel
- Beeldjeswinkel
- Speelgoedwinkel
- Verzamelplaatjeswinkel
- Winkel voor tweedehands cd's
Geschreven door het bedrijf
Japanzon – The best Japanese import site Japanzon is a Tokyo-based company specialized in fast worldwide shipping of 100% authentic Japanese products: video games, trading cards, official figures, Gashapon, arcade accessories, retro collectibles, and more. Our online store features thousands of licensed items available for fans around the world. Every order is carefully packed and shipped directly from Japan by a small, passionate, human team — no dropshipping, no bootlegs, no tricks. We process hundreds of orders every month, and the few negative reviews online represent less than 0.5% of our actual customer base. Unfortunately, happy customers rarely leave reviews, which can lead to a distorted view. Still, our mission remains unchanged: to deliver a true Japanese import experience, with real stock, fair prices, and honest service. Japanzon is your direct gateway to Japan — no middlemen, no shortcuts. Thank you to all our loyal supporters for over 10 years.
Contactgegevens
2-13-9 Kohoku, 123-0872, Tokyo, Japan
- 03-0000-0000
- contact@japanzon.com
- japanzon.com
2,8
Gemiddeld
238 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Experience with Japanzon
There was a major delay to my order, which was placed on June 14th 2025.
Firstly, the shipping number provided was non-existent, and could not be tracked on its purported shipping company (Japan EMS).
After querying Japanzon initially and getting a perfunctory response promising shipment as soon as possible, I was met with radio silence for 5 months (November) and the shipping number was still non-existent.
Thereafter, Xavier Dussailly from the Japanzon team aided me through the process and facilitated a speedy delivery for my item in January which I have received.
Thanks again Xavier, hope that the logistical issues on your end are ironed out.
14 juni 2025
Review zonder uitnodiging
Antwoord van Japanzon
Thank you for taking the time to share your detailed feedback.
We sincerely apologize for the long delay and the lack of communication you experienced earlier. This is not the level of service we aim to provide, and your feedback highlights areas where we clearly needed to improve.
That said, we are glad that the situation was ultimately resolved and that you received your item safely. Since then, we have taken concrete steps to improve our logistics process and customer communication to prevent this kind of issue from happening again.
Thank you again for your patience and for acknowledging the efforts made to resolve the situation. Your feedback is valuable and helps us move forward.
Best regards,
Xavier
Japanzon Team
unexpected "goodies" ;-)
Finally the problem with the unavailable F-toys kit was solved and instead of 1 model to expect they send a whole box with 4 models!! Really perfect and a very BIG THANK YOU to their effort to fulfill customers' wishes !!!
I'll come back when the next kits are available!
12 januari 2026
Review zonder uitnodiging
Antwoord van Japanzon
Thank you very much for your kind review!
We’re really happy to hear that you were satisfied with the solution and the little surprise 😊
Customer satisfaction is very important to us, and we always try to do our best when an issue occurs.
We truly appreciate your support and look forward to welcoming you again when the next kits are available!
Best regards,
Xavier
Japanzon Team
Didn't receive order and can't contact company
2 weeks after ordering I didn't get an email nor did my status change. They said shipping will take less than 48 hours and yet after 2 weeks nothing happened. My status is still at "Payment received". I tried contacting the company through their email form, but after a week I still have no response from them.
9 januari 2026
Review zonder uitnodiging
Antwoord van Japanzon
Hello,
We sincerely regret your frustration, however, we would like to clarify an important point: a detailed response was sent to your inquiry on January 6th. Please check your junk or spam folder, as our emails sometimes end up there.
We are currently experiencing an exceptional volume of orders, which has temporarily impacted our usual processing times. We apologize for the delay.
We can confirm that your order has already been processed and shipped from Japan.
Thank you for your patience.
Best regards, The Japanzon Team
To improve on the email
Order placed on 17 Dec 2025 and I did not receive any order confirmation. I double checked on my email Japanzon profile, no typo noted. Order shipped on 21 Dec 2025 with tracking number provided, no email received to inform order has been shipped, I have to log in to Japanzon to check on the order status. Despite having a tracking number, I tried to search via few legit source such as ems post, tracking.post, there is always no result. I did tried other tracking number I found and did a search which it did show the shipping details, so meaning my tracking number hasn’t been scanned or for whichever reason. I tried to email to them twice, no replies, check through my spam bin, no emails from them. The available option to message them is via order details, checking with them why I did not received order confirmation email, tracking number not showing any result, update on the order status, all I get is a specific standard answer, “we have a few delays.”
I finally managed to contact them via phone call after several tries in the morning, speak to them for 20 mins to understand the situation and they told me they have send out the parcel but stick at some warehouse before the post which I don’t quite understand what is going on. The week of New Year, I understand Japan having their holidays, so I patiently waited. Today I tried checking on the tracking number, again no result. Tried to call them again, no one answer. So this is it, I don’t think I have the patience to wait. I chance upon Japanzon and research on the website with good reviews. They even have all the figurines that I want and decide to place orders, total amount around 52k yen with the confidence they providing via the reviews I read. Unfortunately after placing order then I found out on Trustpilot on their communication and shipping issue, then I realised I have made a wrong choice. Giving a benefit of doubt, I patiently waited and trying to check on the status with them, but the answer I was given does not give me the confidence that my order will be shipped out from Japan. For past 3 weeks I was looking forward to my figurines, but at the same time anxious due to no updates and unable to track my order.
I am requesting for a full refund. Please communicate here as till now I did not received any email from you. Thank you.
Updated
I have received the figurines, delivery actually took quite fast, within a week it was delivered. Sadly one of my figurines missing, but managed to get my refund. Overall due to year end causing the delay. The only 1 thing I hope they can improve on, one on the email order and related email which I did not received it. Thanks to Xavier for the prompt responses which I have communicated in the order details message.
7 januari 2026
Review zonder uitnodiging
Antwoord van Japanzon
Dear Customer,
We have taken note of your feedback and sincerely regret your frustration. As we explained during our 20-minute phone conversation, your parcel has been processed and collected by the carrier.
The lack of tracking updates and the current delays are unfortunately due to the massive surge in orders during the end-of-year peak season, combined with the New Year public holidays in Japan, which slowed down postal scanning centers.
Regarding the emails, we apologize if our automated confirmations are being filtered by your provider, which is why we remained available by phone to clarify the situation.
Your 52,000 yen order is indeed handled and on its way. We understand that the wait is long, but we are doing our best to ensure delivery despite the carrier's congestion. We remain at your disposal for any further information via your order dashboard.
Best regards, The Japanzon Team
Not worth it
Not worth it! I recently ordered a bumblebee on Japanzon and was so excited because I’ve been looking for this figure for some time now. I have tried reaching out to them numerous times because I didn’t get any email confirmation for my order and they already withdrew my money. There has been no updates on my order and on their website it says that they ship within 48 hours, but it’s been a few days now. No one has replied to me. I have ordered from many other sites but this one is disappointing thus far :(. I need to issue a refund and can’t reach anyone. I even contacted them through their website but it doesn’t seem to go through.
31 december 2025
Review zonder uitnodiging
Antwoord van Japanzon
Hello Tran,
Leaving a 1-star review because you didn't get a reply within 5 hours is unreasonable, especially considering:
Time Zone Difference: When you sent your email, it was 4:00 AM in Japan. Our team was asleep.
Holiday Period: You ordered on January 2nd, during the Japanese New Year national holidays when all logistics and offices are closed.
Business Reality: Expecting a reply in the middle of the night during a holiday period is simply not realistic.
Since you requested a refund in your review, we will process your cancellation request according to our Terms & Conditions. You will receive an email shortly regarding the status of your refund.
Regards,
Artikel wurde mit Mängeln geliefert und keine kostenlose Rückgabe
Artikel wurde mit Mängeln geliefert und entsprach nicht den Bildern oder der Beschreibung. Es werden nur Beispielbilder auf der Webseite verwendet. Der Verkäufer bietet keine kostenlose Rücksendung an, und ich muss auf eigene Kosten nach Japan zurück schicken für einen Mangelhaften Artikel. Daher ist hier Vorsicht geboten und ich empfehle keine Bestellung dort zu platzieren.
3 januari 2026
Review zonder uitnodiging
Antwoord van Japanzon
Vielen Dank für Ihr Feedback. Wir bedauern, dass Sie mit der Abwicklung nicht zufrieden sind, möchten jedoch die Fakten klären:
Internationale Rücksendungen: Da wir ein japanisches Unternehmen sind und direkt aus Japan versenden, tragen unsere Kunden gemäß unseren AGB die Kosten für den Rückversand. Dies ist eine Standardpraxis im internationalen Fernabsatz.
Produktabbildungen: Wir verwenden offizielle Produktbilder der Hersteller, um eine korrekte Darstellung der Modelle zu gewährleisten. Die Zustandsbeschreibung ist jedoch immer maßgeblich.
Gleichbehandlung: Unsere Richtlinien gelten aus Gründen der Fairness für alle unsere Kunden weltweit gleichermaßen.
Wir bedauern, dass diese Bedingungen nicht Ihren Erwartungen entsprachen, können jedoch keine Ausnahme von unseren Verkaufsbedingungen machen.
Mit freundlichen Grüßen,
Great customer service
While I ended up returning the item I had bought, I must command Japanzon's customer service. They always responded very fast. They were very good at solving the issue and help me with the return (which they even refunded, since the issue was on their side). So I can say that it is a very honest company that cares about customers. I will have no hesitation using them again in the future.
1 december 2025
Review zonder uitnodiging
Antwoord van Japanzon
Dear Customer,
Thank you so much for your kind words and for taking the time to share your experience.
At Japanzon, we believe that true customer service is shown not just when things go perfectly, but especially when challenges arise. We are delighted to hear that you appreciated our responsiveness and our commitment to resolving your issue fairly.
Integrity is at the heart of our company values, and knowing that you would not hesitate to shop with us again is the best reward for our team. We look forward to serving you again soon under even better circumstances!
Best regards, Xavier & The Japanzon Team
If you contact to them, they will help you
I made an order for a christmas present and I did never receive it. I contacted to them a few times because they did not gave me a tracking number. I needed my order or the refund asap, so I wrote here and they made the refund because the shipment was missed. I edited this review, because they replied me and also gave me a solution. Thanks for helping me. You made my bad day better.
29 december 2025
Review zonder uitnodiging
Antwoord van Japanzon
We are sorry to read your review.
Your order was shipped, and when you contacted us we immediately reached out to you to ask whether you preferred a replacement shipment or a refund, as the parcel appeared to be delayed.
We did not receive any reply to our message and were still waiting for your confirmation in order to proceed.
Given the content of this review and to avoid further inconvenience for you, we have now cancelled your order and issued a refund.
If you still wish to receive the item, you are welcome to place a new order and we will be happy to assist you.
Thank you.
The product arrived in excellent…
The product arrived in excellent condition, was packaged carefully, and arrived within expected timeframes, even during holiday rush season.
Prices comparable to other online relailers specializing in Japanese imports.
27 december 2025
Review zonder uitnodiging
Antwoord van Japanzon
Thank you very much for your kind review — we’re really happy to hear that your order arrived safely and in excellent condition 😊
Our team puts a lot of care into packaging and shipping, especially during the busy holiday season, so your feedback means a lot to us. We’re also glad to know that you found our prices fair compared to other Japanese import retailers.
Thank you again for your trust and support — we look forward to serving you again in the future!
– The Japanzon Team 🇯🇵
Terrible costumer communication
Terrible costumer communication, it is so difficult to communicate with them and they take forever to respond.
21 december 2025
Review zonder uitnodiging
Antwoord van Japanzon
Thank you for your feedback.
We are sorry that you felt our replies took too long. Your messages were sent during the night in Japan time, which made it difficult for our team to reply immediately. As soon as our customer support became available, your request was reviewed and processed.
Please be assured that your case has now been handled.
If you still need assistance, feel free to contact us and we will be happy to help.
Kind regards,
Japanzon Customer Support
Figure was supposed to be here a month…
Figure was supposed to be here a month ago
13 oktober 2025
Review zonder uitnodiging
Antwoord van Japanzon
Hello,
Thank you for your message.
Without an order number or contact details, we are unfortunately unable to identify or check your shipment.
Please contact our customer support directly with your order reference so we can look into the situation and assist you as quickly as possible.
Kind regards,
Japanzon Support
Figure come in with great quality
There was a delay for my preorder but it came in with great quality eventually
12 december 2025
Review zonder uitnodiging
Antwoord van Japanzon
Hello,
Thank you for your message and for your preorder.
We sincerely apologize for the waiting time.
Thank you for your patience and understanding.
Best regards,
Japanzon Support
Mon colis n’est jamais arrivé
Mon colis n’est jamais arrivé
Ja commandée une figurine qui était difficilement trouvable ailleurs
Donc j’ai décidée de commander sur ce site
J’ai passé commande le 15 août 2025 et c’était marqué que je le recevrai début septembre
Or on est en décembre et aucune nouvelle
Quand j’ai effectué l’achat déjà mauvaise surprise,
Aucune info si ce n’est le produit en lui-même
Une semaine plus tard j’apprends qu’il est expedié
Mais aucune info (que ce soit le numéro de suivi ou même quel est le transporteur)
J’ai tenté une relance sur leurs compte Twitter le 18 septembre
Et ils m’ont jamais répondu!
Une honte!!!
Je ne recommande pas ce site qui ne livre pas ces clients
Pire qui ne donnent aucune informations sur le colis en questions
A fuir
15 augustus 2025
Review zonder uitnodiging
Antwoord van Japanzon
Bonjour,
Merci pour votre message.
Nous sommes désolés pour cette situation et allons regarder ce qu’il se passe concernant votre commande.
Donc merci de nous contacter via le SAV
Pour information, le SAV se fait uniquement via notre support dédié et non via les réseaux sociaux, ce qui explique pourquoi il n’y a pas eu de réponse sur Twitter.
Nous allons faire le nécessaire au plus vite.
Items I ordered never arrived
Items I ordered never arrived, I never even received confirmation or tracking info. I was charged full price for the items and shipping and I did not even receive an order number.
20 augustus 2025
Review zonder uitnodiging
Antwoord van Japanzon
Hello Anthony,
Thank you for your message.
Please contact us directly through our customer service so we can check what happened and locate your order.
We are here to help.
Best regards,
Japanzon Support
Du jamais vu
Je me suis inscrite sur le site, a la newsletter et j'ai effectué mon premier achat a la mi octobre. Depuis j'en suis la :
j'ai bien recu le mail m'indiquant que j'etais inscrite a la newsletter et c'est tout (donc mon email est ok).
Aucune validation de commande ou autre numero
Paiement par paypal ok
Impossible de me connecter sur leur site
Impossible de recevoir un mail pour re initialiser mon mot de passe ( au cas ou j'aurai pas le bon)
Demande d'aide sur le site : aucune reponse
Demande d'aide a l'adresse de l'expediteur Tristan de la newsletter : aucune reponse
Demande d'aide via X twitter : aucune reponse.
Je n'ai aucune info sur ma commande, pas de numerode commande et aucun moyen de me connecter. Je n'ai que le n° de la transaction Paypal.
Du JAMAIS VU en presque 30 d'achat sur le web.
Edit du 15/12/2025 : Après votre réponse j'ai envoyé tous les renseignements demandés à votre "SAV" sans AUCUNE REPONSE depuis 15 jours. Je vais être contrainte de faire un litige Paypal.
Fuyez ce site.
1 december 2025
Review zonder uitnodiging
Antwoord van Japanzon
Bonjour,
Merci beaucoup pour votre message et vraiment désolés pour cette situation.
Afin que nous puissions vérifier immédiatement ce qu’il s’est passé, pourriez-vous nous contacter directement via notre formulaire SAV ou par e-mail à contact@japanzon.com
?
Sans votre adresse mail exacte ou le numéro de transaction PayPal, il nous est difficile d’identifier la commande, mais nous allons régler cela au plus vite dès que nous aurons vos informations.
Nous sommes très peu présents sur les réseaux sociaux, donc le service client se fait uniquement via le SAV officiel.
Dès réception de vos informations, nous vérifions et nous revenons vers vous rapidement.
Merci de votre patience et encore désolés pour le désagrément.
Edit : il me semble que votre demande à était traité pourriez vous fournir vos informations car sans cela on ne peut retrouver celle ci
Cordialement
Choix large
Choix large, emballage impeccable, livraison rapide.
6 oktober 2025
Review zonder uitnodiging
Antwoord van Japanzon
Hello Arthur,
Thank you very much for your review!
We’re really glad to hear that you enjoyed our wide selection, careful packaging, and fast delivery.
Your support means a lot to us.
See you again soon on Japanzon!
Kind regards,
Japanzon Customer Support
Site fiable et sûr
Site fiable et sûr. Je commanderai de nouveau sans hésiter.
2 november 2025
Review zonder uitnodiging
Antwoord van Japanzon
Hello Jérémy,
Thank you so much for your kind words!
We’re happy to hear you found our site reliable and safe — that means a lot to us.
We look forward to serving you again anytime.
Thank you for your trust!
Kind regards,
Japanzon Customer Support
No shipping after 2 months
It has been over 2 months, and I am still unable to view any updates on the tracking link since September 20th.
This was supposed to be a Christmas present but I'm afraid that is going to be late.
I've contacted with the support team several times and they only tell me to wait until further updates.
18 september 2025
Review zonder uitnodiging
Antwoord van Japanzon
Thank you for your message, and we are truly sorry for the long delay you are experiencing with this shipment.
We fully understand your frustration — especially since it was a Christmas gift — and we sincerely apologize for the inconvenience caused.
Please rest assured that we are already in contact with the carrier regarding the lack of updates since September 20th. International shipments can unfortunately experience rare but extended delays depending on the postal route, and we are monitoring this case closely.
If the parcel does not move or gets officially declared lost, you will of course be fully protected. We will arrange a replacement or a refund — whichever is possible and works best for you.
Thank you again for your patience. We will notify you as soon as we receive any new update from the carrier.
Kind regards,
Japanzon Customer Support
Très bonne expérience
Très bonne expérience. Réponse rapide de Japanzon concernant la douane. Réception de mon colis dans un délai raisonnable
3 november 2025
Review zonder uitnodiging
Antwoord van Japanzon
Hello Chloé,
Thank you very much for your review!
We’re happy to hear that everything went smoothly and that our support team was able to assist you quickly regarding customs.
We’re glad your package arrived within a reasonable timeframe.
Thank you again for your trust and support!
Kind regards,
Japanzon Customer Support
Équipe compétente et envoi rapide
Équipe compétente et envoi rapide, je recommande à 100%
10 november 2025
Review zonder uitnodiging
Antwoord van Japanzon
Hello Clochette,
Thank you so much for your wonderful review!
We’re really happy to hear that you appreciated our team and the fast shipping.
Your recommendation means a lot to us — thank you for your trust!
Kind regards,
Japanzon Customer Support
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