Jarrolds Reviews 

My sofa arrived from JARROLDS with no packaging, no covering, no paperwork. Is this strange? Who is to say that this item has not been sent out and returned many times, such is my mistrust in the way my complaint has been dealt with and the huge difference from online website photos and the actual item. I took several close up photographs that showed the colour and texture in detail. I was confident that these would prove that my request for it to be removed with no charges incurred, would be a simple procedure..this being JARROLDS OF NORWICH. Not so. I was toldmy photographs were different from the websites, because of light changes, showroom glare and the like. In other words, my photographs were not valid even though they were requested. No, not valid.
Jarrolds refused to help me return the sofa that was purchased after I viewed on their website. The sofa was from Barker and Stonehouse. The sofa that arrived was an entirely different apearance rhan the image on Jarrolds website. It was supposed be a tawny tan colour, with even colouring with a soft leather appearance. What arrived was a dirty brown mottled colour with sad attempts to try to make it look aged and worn. Instead it was a patchework of different leathers sewn together with no attempt at cohesion, in short an ugly mess that looked more like cheap PVC than so called aged leather. Within half an hour of receiving it, I contacted JARROLDS to request a refund and for them to collect the sofa asap. I met with a wall of excuses. Not one of which addressed the starkly obvious issue of the sofa appearing nothing like the one on the online website.I paid 1200 for this two seater. I have had 200 pounds deducted for the delivery and for collection. So I have lost 200 pounds and dont have a sofa. I have received no apologies from JARROLDS ,no acknowledement of their responsibility or ownership of misrepresenting an inferior item and most certainly no help in my futile persistent attempts to recoup my losses and have an acknowledgement of my well justified complaint. I have been treated very badly, a pensioner of limited means who has been unheard during this whole sorry two day period. I am to blame apparently for not reading umpteen pages of disclaimers attached to the purchase of this range of settees sold by JARROLDS. Pages and pages of small print on my mobile phone! I am at fault for trusting the online images on JARROLDS website to be true. I have been treated appallingly, why would I put myelf through endless emails, messages and phone calls, photographs of the sofa in my home etc if I were not extemely unhappy. I was told that the images ARE TRUE and i have the sofa not one foot from my own eyes that tell me this is not the same,not by any stretch. Y So I am also presumeably colour blind and an imbecile for seeing what is clearly not there..i e. A resemblance to the sofa I ordered online from photographs on JARROLDS website. I suggest a course in customer awareness, honest marketing, paying due respect to legitimate complaints and not taking pensioners hard earned cash. I am and my family will no longer be supporters of JARROLDS of Norwich.

Disappointed that sale item (£56.25) purchased from Piglet in Bed via Jarrolds.co.uk on 19 June 2025 was not delivered within expected timescale (2-3 working days according to the website). On 26 June 2025 (one week after order), I sent email to chase delivery or seek immediate refund. 'Sarah P., Customer Services and eCommerce at Jarrolds' responded and promised to send chaser email to their concession, Piglet in Bed. 24 hours later (27 June 2025), I sent follow-up email to Sarah P. for update on delivery/refund situation - no response, no out of office reply - nothing! Two days later (today, Sunday 29 June 2025) received two emails: 1st from Sarah P. at Jarrolds "sorry, no response from Piglet in Bed and so refund processed" and 2nd confirmation from PayPal that refund process had commenced.

Three days without contact between "I'll chase concession partner" and an apology with a promised refund.

Deeply disappointed in waste of my time and still no purchase!

Jarrolds.co.uk should have a more robust system for monitoring fulfillment of online orders, choose their concession partners with more care (👀 Piglet in Bed), and respond to customer concerns in a more timely manner.

Lovely that there is still a department store around. So many have closed and they are greatly missed. Excellent service.

Ordered a Christmas gift, paid and several days later they cancelled my order and returned my money. Now it's too late to add to reorder and get in time for Christmas

High Quality Service.

Purchased Tom Ford tobacco oud from Jarrolds Norwich flagship store and the level of quality service and products they offer are superior to John Lewis.

The expensive Parfum was delivered next day in a high quality box Sealed in every direction (unlike John Lewis polymer bag and no even bubble wrapped) with a thank you letter/Receipt that I would expect from Harrods.

Have no concern with this company. 100% will purchase again.