Terrible experience! I ordered the kit and after receiving it was told they were bringing on a new dentist or orthodontist which I found odd but anyway. I did the first bit of the kit an... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
After sending my scans to them my treatment plan was made quickly. My case was more complex but my aligner box had what my dentist needed to put my attachments on easily. Loving results so far and ver... Toon meer
Bedrijf heeft geantwoord
While I’m yet to start my treatment and can’t comment on results, I just need to praise the team for their great customer service. I ask a lot a questions and they have been swift and patient in respo... Toon meer
Bedrijf heeft geantwoord
Fantastic service. Can’t recommend them enough. Clear, prompt communication and very fast turnaround time on my aligners. When I initially started comparing clear aligner brands, I wasn’t sure about J... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Jawology's clear aligners gently straighten the teeth and level the bite. Each treatment plan is created by a professional. Address mild crowding and other dental issues with an affordable invisible braces option.
Contactgegevens
Suite #1400, Level 1, 241 Adelaide St, 4000, Brisbane , Australië
- help@jawology.com
- jawology.com
4,2
Goed
22 reviews
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Terrible experience!
Terrible experience!
I ordered the kit and after receiving it was told they were bringing on a new dentist or orthodontist which I found odd but anyway.
I did the first bit of the kit and sent photos as requested, days went by and no response so I followed up and again no response.
I finally received something back almost a week later.
Whatever excitement I had to utilise Jawology went away when they wouldn't reply.
Then on March 6th I get an email saying Jawology is now open... what were they before?
Very confusing and I'm out of pocket for the impression kit.
26 januari 2026
Antwoord van Jawology
Hi Cameron,
Thank you for your message and for explaining your experience.
Firstly, we’re really sorry for the confusion and the lack of communication you experienced. During that period we were going through a short closure and relaunch while improving our clinical workflow, including bringing in additional clinicians and monitoring tools to improve the overall treatment experience for patients. Unfortunately, this created a period of instability where some enquiries and submissions were not handled as quickly or clearly as they should have been.
We take this very seriously and have since taken steps to fix the issue and stabilise our systems and support processes so that patients receive timely responses going forward.
We also don’t want you to be out of pocket for an experience that wasn’t smooth, so we’ve just processed a full refund for your impression kit.
Thank you as well for taking the time to provide this feedback. It genuinely helps us improve the experience for future patients. We are now fully reopened and operating normally, and we’re committed to learning from what happened during that transition period.
If you would ever like to revisit treatment in the future, we’d be more than happy to help.
Warm regards,
Harley
Director - Jawology
Exceptional customer service
The team provided clear instructions and the support and response times was way above expectations throughout the process. I was extremely impressed with the services provided. Reasonably priced and highly recommended. Special thanks to Grace from Cases & Support!
11 november 2025
It was great
It was great, with good communication and quality materials. The only reason I’m not giving 5 stars is because it took longer than planned.
20 oktober 2025
Breeze to deal with
Breeze to deal with, great communication. Excited for the final results!
22 september 2025
Helpful staff who respond to messages…
Helpful staff who respond to messages promptly and guide you through your decision making process when considering aligners as an intervention that will work for you.
22 september 2025
Antwoord van Jawology
Your review is very much appreciated, and thank you for taking the time to provide your feedback.
If you’re looking for aligners, go with Jawology!!
Fantastic service. Can’t recommend them enough. Clear, prompt communication and very fast turnaround time on my aligners. When I initially started comparing clear aligner brands, I wasn’t sure about Jawology because they didn’t have a massive online presence but I’m so glad I went with them. They exceeded my expectations in every way. After going to the dentist for the initial scan, they sent me the treatment plan for my future smile and asked me to review. I even had the opportunity to provide feedback regarding how I wanted my teeth to look and they took it onboard in the treatment modelling stage. From payment to when I received my aligners, it was only 4 weeks, which is super fast. And I was kept updated every few days on the status of my aligners. And to top it off, they only charge a fraction of what the bigger brands do for the same service & quality. Big thank you to Jawology. I’m really grateful for their service and will be recommending them to everyone I know looking for aligners.
2 september 2025
Antwoord van Jawology
Hi Mahir,
Your detailed review is appreciated so much! Thank you for taking the time to leave that, and we are thrilled that you would recommend us for aligner treatment.
Warm regards,
Antwoord van Jawology
Thank you for taking the time to write a review Meleesa! It is much appreciated.
Very simple process and great product
Very simple process and great product. Quick replies from start to finish! Great customer service!
4 augustus 2025
Antwoord van Jawology
Thank you Marnie! We really appreciate your feedback.
Grace was fabulous!
Grace was fabulous! Very clear information, followed up after I’d ordered the mould kit, explained what would happen. Fast & efficient.
4 augustus 2025
Antwoord van Jawology
Hi there! We're thrilled you had a good experience with our customer service representative and look forward to seeing your results. Thanks so much for taking the time to write a review.
Warm regards,
Jawology - Cases & Support
Really impressed!
While I’m yet to start my treatment and can’t comment on results, I just need to praise the team for their great customer service. I ask a lot a questions and they have been swift and patient in responding which has really boosted my confidence in the process and I look forward to starting treatment. I was a bit weary initially considering the price of treatment, but so far I’ve only been proven wrong and hopefully I’ll be able to give an honest review on the treatment process itself aswell.
25 juli 2025
Antwoord van Jawology
Hi! We really appreciate your feedback on our customer service and for taking the time to write a review. We are hoping to continue to provide the same level of service going forward.
Warm regards,
Jawology - Cases & Support
Antwoord van Jawology
Hi Joanne,
Thanks so much for your review - we really appreciate it!
Jawology Service was outstanding
Jawology Service was outstanding. I have received my aligners and 100% looking forward to seeing the transition over the next few months.
10 juni 2025
Antwoord van Jawology
Hi Dane,
We greatly appreciate you giving us feedback, and we're happy to hear that you liked our service!
Jawology - Cases & Support
Unsure how my experience is really gonna go so far
I feel there hasn’t been much guidance and that the company so far doesn’t seem very organised.
12 mei 2025
Antwoord van Jawology
Hi Brooke!
Your feedback is valued highly - we have been working on keeping things as smooth as possible for customers when they are getting started. We hope you are pleased with the rest of your experience.
Jawology - Cases & Support
Great service & seamless
Great service & seamless. Keen to get my teeth good!
28 april 2025
Review zonder uitnodiging
Antwoord van Jawology
Hi AJ,
Thanks for sending your review in! We're glad to hear you felt the experience was seamless.
Jawology - Cases & Support
Amazing experience so far! Customer Service so good!
Half way through my aligner trays and things are going perfectly. Customer service has been great the whole time and really love the fact I can do this online. Really impressed so far!
17 juni 2024
Antwoord van Jawology
Hi Eddie,
Really glad to hear you are happy with our customer service as this is something we place great importance on! We hope to receive your final results soon!
Jawology - Cases & Support
You over charged me and were dishonest…
You over charged me and were dishonest about the delivery method
17 september 2024
Antwoord van Jawology
Hi Victor,
We are sorry that we used United States Post Service instead of DHL, which was the delivery method that was stated at our checkout. We did not however over charge you, as a shipping charge of $4.95USD was still required to ship out your Night Tape at the time, regardless of which shipping method was used.
I hope to earn your trust again soon and we have made sure we are using the exact couriers advertised at checkout, or on our pages going forward.
Jawology - Cases & Support
After sending my scans to them my…
After sending my scans to them my treatment plan was made quickly. My case was more complex but my aligner box had what my dentist needed to put my attachments on easily. Loving results so far and very little discomfort
20 september 2024
Review zonder uitnodiging
Antwoord van Jawology
Hi Mia,
We appreciate your feedback and glad to hear you are happy with everything so far!
Jawology - Cases & Support
Nice results and easy to use
Nice results and easy to use, I’ve noticed my smile is better and it’s only been 8 weeks. I’m starting to get compliments on my teeth which is weird haha
30 juli 2024
Review zonder uitnodiging
Antwoord van Jawology
Hi Tim,
Thank you for the review and for letting us know how everything is going! We hope to see more results/feedback soon.
Jawology - Cases & Support
Affordable option, easy process
Affordable, shipping was quick and support was good. Thanks guys.
13 september 2024
Review zonder uitnodiging
Antwoord van Jawology
Hi Tas,
We very much appreciate your 5 star review with us. Please do recommend us to a friend if they have a mild-to-moderate case of crowding or a misaligned bite and are interested in at home clear aligner treatment. We would be thrilled.
Jawology - Cases & Support
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