Our new chipper arrived on time, set up was straightforward (ref YouTube videos). It seems excellent quality and is performing as expected so far - chipping laurel, leylandii and elderflower. Weve eve... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Feels like a well made trolley jack. 3T ability probably a bit overkill for a Mini but knowing it's JCB I feel safe in the knowledge that it won't let me down. Low profile model easy fits under the ve... Toon meer
Bedrijf heeft geantwoord
Very good supplier contact, keeping me informed of how my order was progressing. Delivery was okay and the driver did call 45 minutes before delivery to confirm that he was on route. The only disappo... Toon meer
Bedrijf heeft geantwoord
I’ve usedJCB for years now their tools can seem heavy but with that comes quality. An old JCB drill/ driver I’ve had now for 20ish years now still going strong. Fed bud being in one place and tools i... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Manufacturer of JCB power tools, power tool accessories and hand tools.
Contactgegevens
Verenigd Koninkrijk
- 03308380257
- info@jcb-tools.co.uk
- jcb-tools.co.uk
4,3
Uitstekend
1K reviews
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Heeft 67% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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The two most recent batteries I bought…
The two most recent batteries I bought for my JCB tools have failed miserably after only light use for less than 12 months. OK it's down to me to get this sorted out under warrenty, but it's going to be a time consuming hassle, and to me there's a failure of quality control somewhere in JCB Tools
Update, to be fair JCB customer care contacted me promptly to deal with and resolve the matter so on that basis I'd rate theoir after sales service first class
13 juli 2026
Antwoord van JCB Tools
Hi Michael, thank you for sharing your experience. We're very sorry to hear about the premature battery failures you've encountered. We stand behind our products with a full warranty.
We hope the replacement battery is working fine.
Best Wishes,
Rukshal"
Worst service I have ever received.
Worst service I have ever received.
Problems with shipping, Faulty goods. Wasted 4 days of my life for what should have been a simple order.
I will NEVER buy from you again.
13 juli 2026
Antwoord van JCB Tools
Dear J Walker,
Thank you for taking the time to share your experience. We are truly sorry for the shipping issues, faulty goods, and wasted time you experienced with your order. We sincerely apologise for letting you down and falling short of expectations.
Kind Regards, Rukshal
Good quick teasonable price service
23 juli 2026
Antwoord van JCB Tools
Thank you for your review, Peter!
We're glad to hear that you experienced fast service and great value on your order.
We appreciate your support and look forward to serving you again!
Kind Regards
Rukshal
Antwoord van JCB Tools
Thank you for your review, Mustafa!
We're delighted to hear about your positive experience with us and truly appreciate your feedback.
Thank you for choosing JCB Tools!
Kind Regards
Rukshal
fast efficient delivery great item
fast efficient delivery of a large heavy and robust item the delivery guy dragged it all the way up the drive to ensure it was safe
8 juli 2026
Antwoord van JCB Tools
Thank you for taking the time to share your review, Steve!
We're delighted to hear that you were pleased with the quality of your item and that our delivery driver went above and beyond to make sure it was left safe for you.
We truly appreciate your support and hope to serve you again soon!
Kind Regards
Rukshal
Fantastic munches through everything we give it.
Fantastic munches through, all garden cutting, arrived and overgrown garden that had not been touched for well over 5 years, whipped that one right into shape. Love it .
21 juli 2026
Antwoord van JCB Tools
Thank you for your review, Sarah!
We're thrilled to hear that your machine made light work of clearing your garden and helped whip it right back into shape.
We truly appreciate your support and hope you continue to love using it!
Kind Regards
Rukshal
Very competitive price well made and…
Very competitive price well made and does the job well.
6 juli 2026
Antwoord van JCB Tools
Thank you for taking the time to share your feedback, Derrick!
Providing well-made, reliable tools at competitive prices is always our top priority, so it's great to know we hit the mark for you.
We hope your new tool continues to serve you well on all your projects!
Kind Regards
Rukshal
Garden shovel
Love this garden shovel , good quality and nice grip handle , quick delivery reasonable price too
20 juli 2026
Antwoord van JCB Tools
Thank you for your review, Marion!
We're delighted to hear that you love your new garden shovel and that you're pleased with the quality, comfortable handle, and quick delivery.
We truly appreciate your support and hope to serve you again soon!
Kind Regards
Rukshal
Good service
Edited
My issue has been resolved smoothly by one of the team member thank you....
---------
The provider they are dealing called Shop has very poor services. They deliver the damaged boxes with poor packaging where product almost looks like copy of original product, I really doubt they are original unless I buy from JCB store. When you return they charge you back 5% delievry fee which is quite annoying, they don't charge only when the product has manaufacturinf defects. They are quite annoying and their chatbot people are too. No proper communication with customer.
28 juli 2026
Review zonder uitnodiging
Antwoord van JCB Tools
Dear Akash,
Thank you for bringing your experience to our attention. We are deeply sorry to hear about the damaged packaging, the issues with the return fee, and the poor communication you received. We sincerely apologise for letting you down and falling short of expectations.
Kind Regards, Rukshal
Antwoord van JCB Tools
Thank you for your review, Dom!
We're delighted to hear that your order arrived on time and that everything went smoothly.
We appreciate your feedback and hope to serve you again soon!
Kind Regards
Rukshal
Bought a mitre saw and it is cutting…
Bought a mitre saw and it is cutting everything in wrong angle from day one
1 juli 2026
JCB woodchipper 120mm
I have recently purchased the JCB woodchipper 120mm for my own garden. firstly it looks the part, as an image its a great design. it does handle medium sized branch limbs.
However the instructions wernt the best, because of my tree surgery background i was able to work out how to put it together. the instructions could do with a better step by step process. the engine is high tech and powerful but the open feeder without any rollers makes chipping logs risky. the logs arent steady they bounce around the gravity feeder until its eventually chipped. for a untrained or inexperienced person this could cause injury if they try and hold the branch steady.
its competitive for price and does handle what i need it to sort. delivery was quick and left it where i asked. i think it has the potential to rival other small professional chippers but it needs roller feeders to move into that category.
11 juli 2026
Review zonder uitnodiging
Antwoord van JCB Tools
Thank you for your detailed review, Harry!
It's great to know that the chipper is performing well for your needs and that delivery went smoothly. We take safety and user experience very seriously, so we genuinely appreciate your expert feedback regarding the assembly guide and feeding system.
Thank you for your support and for sharing your thoughts with us!
Kind Regards
Rukshal
First time purchasing a JCB mitre saw.
I chose the JCB sliding mitre saw above other competitors as the information via the website along with very good images, blade size and at a competitive price gave me the confidence to purchase.
I had previously had a Dewalt saw and in the short period of time using the JCB model the performance is much the same, time will tell hence 4 stars.
13 juli 2026
Antwoord van JCB Tools
Thank you for taking the time to leave us a review, David!
We're delighted to hear that our website information gave you the confidence to purchase and that your new sliding mitre saw is performing right up there with your previous saw.
We appreciate your feedback and hope your JCB saw continues to serve you reliably over time!
Kind Regards
Rukshal
Antwoord van JCB Tools
Thank you for your review, John!
We're glad to hear that your tool is working great and getting the job done well.
We appreciate your support and hope to serve you again soon!
Kind Regards
Rukshal
Great quality axle stands
Great quality axle stands at a competitive price - combined with a very quick delivery 5*
26 juni 2026
Antwoord van JCB Tools
Thank you for taking the time to leave us a review, Steve!
We're thrilled that you had such a positive experience with your order and delivery.
Thank you for choosing JCB Tools!
Kind Regards
Rukshal
Antwoord van JCB Tools
Thank you for your review, Bernard!
We're delighted to hear that you had a smooth ordering process and are pleased with the quality of your new tool.
We appreciate your support and look forward to serving you again!
Kind Regards
Rukshal
I ordered Wrong Item
I ordered the wrong item and it was quickly returned and refunded.
Good communications and easy return even though it was my fault.
Thank you Guys
23 juni 2026
Antwoord van JCB Tools
Thank you for your feedback, Hugh!
We know mistakes happen, so we're really glad to hear our customer service team made the return and refund process quick and hassle-free for you.
We appreciate your kind words and look forward to helping you again whenever you're ready!
Kind Regards
Rukshal
Ordered on-line which was very easy
JCB 100mm Wood Chipper. Ordered on-line which was very easy. Arrived promptly and extremely well packed. Watched online video of how to assemble also very useful.
Product itself is very well manufactured and the performance is amazing, a breeze to get through a mountain of brambles and branch cut offs. Used 3 times already and starting is easy , large garden and easy to move around with big wheels.
Not the cheapest on the market but for this type of product you get what you pay for and I am truly delighted with it.
23 juni 2026
Antwoord van JCB Tools
Thank you for your review and support, Nathan!
We take great pride in building robust, high-performance machinery that's easy to move and built to last, so hearing how delighted you are means a lot to us.
We hope your wood chipper continues to serve you well on all your garden projects!
Kind Regards
Rukshal
Antwoord van JCB Tools
Thank you for your feedback, Jennifer!
We're delighted to hear that you had a smooth experience on our website and received your order quickly.
We appreciate your support and hope to serve you again soon!
Kind Regards
Rukshal
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