This phone is very good, robust, simple to use and a better size than the touch screen ones for keeping in a pocket. Accessing the internet takes a bit of working out and is certainly not quick but yo... Toon meer
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Lees wat reviewers zeggen
Was such an easy company to deal with, from navigating their website, ordering online and recieving the JCB x20 pro which only took just over 24hrs. The phone itself is very easy to use( very similar... Toon meer
Bought for an elderly lady who cannot use smart phones but wants to keep in contact with friends abroad using WhatsApp The WhatsApp interphase is awful, however it’s the best out there for a du... Toon meer
Bedrijf heeft geantwoord
The service was great very fast delivery and an excellent product still learning all the features on the phone and Android 14. I'll do a more thorough review later. I would like a good motorcycle moun... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The home of the JCB Toughphone, Tough Tablet and other JCB phone accessories. We pride ourselves on making your tech tougher and more rugged than you. JCB Phones, Tablets and Accessories will allow you to use your device worry free at all times. Free Delivery. Shop Now.
Contactgegevens
Southlands Wybunbury Lane, CW5 7HH, Nantwich, Verenigd Koninkrijk
- support@jcbphone.com
- jcbphone.com
4,0
Goed
96 reviews
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Heeft 83% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Ordered jcb and it was here next day
24 februari 2026
Antwoord van JCB Phone
Thanks for leaving a review Lorraine, we really aim to go over and above for our customers and we hope you love your new device. Many thanks again, Amanda and the JCB Tough Phone Team
Antwoord van JCB Phone
Thank you Mark for such a lovely review, we really appreciate you taking the time to leave these kind words.
Amanda and the JCB team
Delivery was rapid and on time
Delivery was rapid and on time. Phone operated correctly with no issues. Invoice was requested and sent to me the same day. No complaints about any part of the service. Great job.
24 februari 2026
Antwoord van JCB Phone
Thank you Stephen, really appreciate your review! The JCB Tough Phone Team.
Happy customer
Phone arrived promptly and super happy with the phone itself. So far, it has held up to life on the farm!!
6 februari 2026
Antwoord van JCB Phone
Thank you so much for your review, we are very grateful and so glad you are enjoying your new device. Many thanks the JCB Tough Phone team.
JCB Phone & Charger Lead
Bought the tradesman jcb toughphone & charger lead (separate) More than happy with both items, Basic ! but at 61yrs. just what I want, works fine with my sim only deal (very inexpensive) with Sky Mobile, only need talk & text on A phone and this is 'ideal' along with a 'soft' case I bought locally, and a great Battery life & Signal.
Many Thanks
David Swann
North Nottinghamshire
Contact No. 07488345493
2 februari 2026
Antwoord van JCB Phone
Hi David, thank you so much for your kind review we are so grateful that you took the time to share your feedback. Many thanks from the JCB Tough Phone Team.
Words cannot describe.
One of the best tough phones I've had.... I got the thermal phone and yes it had a software issue....but JCB sorted it quick time and are still nice enough to email periodically to see how the new handset is. Keeping me up to date on updates and other tech news. Thank you so much RT and B
5 februari 2026
Review zonder uitnodiging
Antwoord van JCB Phone
Thank you so much for your review, we are always aiming to go over and above for our customers so we are glad you felt that we had done that with your experience of our brand. Many thanks from the JCB Tough Phone Team.
Antwoord van JCB Phone
Thank you so much for the valuable feedback, I will share this with the broader team. Kind regards the JCB Tough Phone Team.
Easy to order online
Easy to order online. Delivered in promised time. Phone is simple and does what someone needs, intuitive menus, no gimmicks. Since it can float also good outdoors. Battery could be bigger but it has a very good indicator changing colours and USB C for charging. Very practical device.
29 december 2025
Antwoord van JCB Phone
Thank you so much for the valuable feedback and review, we will share this with the NPD team. Many Thanks Amanda and the JCB Tough Phone Team.
Not fit for purpose.
Unfortunately the plastic caddy is to flimsy i was unable to get my Sim card to fit without filling one of the edges, after trying to fit the Micro SD card for 30 minutes the card cracked.Customer Service was disgusting in all the emails between myself, saying that I was doing something wrong and that they have not encountered from other customers these problems. I had to send two screenshot of the Consumer Rights Act 2015 ,about I am dissatisfied with the mobile phone, eventually the gentleman agreed to that I could return it and get a full refund included the return postage.
1 oktober 2025
Review zonder uitnodiging
Antwoord van JCB Phone
Sorry to hear that you did not have a great experience Arthur, we are always striving for 110% customer satisfaction so thank you for sharing your thoughts so we can aim to do better.
Many thanks the JCB Tough Phone Team.
Straightforward transaction
Easy online ordering. The item arrived promptly and as described. I had a couple of questions afterwards and the customer service team answered everything very satisfactorily. Excellent experience. Thanks!
11 november 2025
Antwoord van JCB Phone
Thank you so much for sharing your valuable review, The JCB Tough Phone Team.
JCB Basic Phone
ALL VERY GOOD THE PHONE WAS DELIVERED OVERNIGHT (AT NO EXTRA COST) WAS ABLE TO USE MY SKY-CONTRACTED SIM IN THE HANDSET, MY SAVED NUMBERS ALL AVAILABLE ON THE HANDSET, GREAT BATTERY LIFE, BASIC PHONE {BUT THIS IS WHAT I WANTED} ALL VERY GOOD,ALTHOUGH IT WAS A 'VIRTUAL' CHAT TO MY SUPPLIER, THEY ALL SEEMED VERY NICE AND PROFESSIONAL.
THANK-YOU
DAVID SWANN
NTHH. NOTTINGHAMSHIRE
CONTACT No. 07488345493
11 november 2025
Antwoord van JCB Phone
Thank you so much for sharing your valuable review much appreciated, The JCB Tough Phone Team.
Roy was a great help.
9 oktober 2025
Antwoord van JCB Phone
Thank you so much for sharing your valuable review, Roy and The JCB Tough Phone Team.
Antwoord van JCB Phone
Thank you so much for sharing your valuable review, we really appreciate you taking the time to do this. The JCB Tough Phone Team.
Quick and efficient customer service.
29 september 2025
Antwoord van JCB Phone
Thank you so much for sharing your valuable review, The JCB Tough Phone Team.
Excellent customer service
I seem to keep breaking phones. I was looking at these phones but had a few queries the customer services replied to my emails straight away and were very helpful. I bought the phone and so far it's working, easy to use and robust.
29 september 2025
Antwoord van JCB Phone
Thank you so much for sharing your valuable review, The JCB Tough Phone Team.
A very very very basic phone
A very basic phone - user manual very poor - the phone was difficult to use. I could not find out how to use punctuation marks in text messages etc
29 augustus 2025
Antwoord van JCB Phone
Sorry that you were not fully satisfied with your talk and text device. Thank you so much for sharing your valuable review. We will share it with the product team, The JCB Tough Phone Team.
Good value, perfect fit.
My phone cover arrived on time, fitted perfectly, felt comfortable in the hanf and appears to offer very good protection.
26 augustus 2025
Antwoord van JCB Phone
Thank you so much for sharing your valuable review, The JCB Tough Phone Team.
Two weeks and still no receipt for the…
Two weeks and still no receipt for the phone after requesting it on two occasions
10 juli 2025
Antwoord van JCB Phone
Thank you so much for sharing your valuable review, sorry if we were slow on the admin side as a small but growing brand, we are always striving for fast delivery and 110% customer satisfaction. The JCB Tough Phone Team.
Bought for an elderly lady who cannot…
Bought for an elderly lady who cannot use smart phones but wants to keep in contact with friends abroad using WhatsApp
The WhatsApp interphase is awful, however it’s the best out there for a dumb phone infact. I think it’s the only solid dumb phone that I can find.
She does find it difficult, I’m just praying that she gets better at using it.
It’s a shame mobile phone makers don’t consider the generation who struggle with modern technology
10 juli 2025
Antwoord van JCB Phone
Hi Matt, thank you for your feedback we will share it with our NPD team. Kind Regards the JCB Tough Phone Team.
Antwoord van JCB Phone
Thank you so much for sharing your valuable review, The JCB Tough Phone Team.
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