JCF Property Management Reviews 210

JCF required access to a flat to perform maintenance, their approach was demanding with suggestions that if no person was present there would be financial penalties. As the work was expected to take most of the morning I organised my schedule to comply. I was informed at 21:00 the evening before that the parts were unavailable. Surely this was known much earlier. A new date was set. This time I was informed that the new parts were incorrect, I found this out at 16:00 having waited all morning for the work to start. I phoned Molade, no answer, phoned David Graves, no answer. JCF have little consideration for their clients and no need to apologise for their actions. No doubt I will be served an Unreasonable Behaviour policy for complaining, meanwhile I expect to see 3 or 4 glowing reviews on this website in the next week to retain their 4.3 rating.

Elena of JCF is an exceptional property manager, she is always incredibly responsive and goes above and beyond to help. I would not hesitate to recommend to anyone.

I am a Lessee and a director of the residents' association, living in a block of flats that has been managed by JCF Property Management for several years. We Lessees own a share of the Freehold and therefore it is essential that the flats covered by the Freehold are properly maintained and that audited annual financial returns are submitted to Companies House in a timely fashion. On account of the large number of individual flats, we employ the services of the reputable and trustworthy property management company JCF Property Management, who facilitate health and safety inspections, gather all the financial information required for annual statutory returns and also negotiate our essential buildings' insurance packages. This is something residents cannot deal with on their own. Also there are basic maintenance issues, which are dealt with by JCF, who provide a good reporting system. We have a dedicated property manager called Oliver H, who is very responsive and competent. I can only speak for my own experience, which has been very good. Remember, all these property managers have a portfolio of properties to deal with and they respond as quickly as is feasibly possible to each request.

I am in a leg cast and have been unable to leave my flat for over 2 weeks as the only lift has been out of service. I am scared if there is a fire. Company keep telling us that there are delays but that doesn’t change the fact there is no lift. Have not been able to go to the supermarket or order food delivery as they will not come up the stairs.

I am a property manager, and deal with block management companies often which is tough as there is a lack of communcation and poor attitude. I have for the first time had the most pleasant experiance in a property of mine dealing with Joshua Harvey. I reported an issue that was not an block issue, but an issue flat to flat just for some assistance. He went out of his way to ensure he was on top of it and followed up twice with me to ensure the issue would get resolved. His communcation was positive which is not often found! Many thanks Josh.

Terrible property management. 3 weeks and the elevator still not fixed!!! We had 2 break-ins in underground parking and they still not changed the parking fob. DISGUSTING JUST DONT USE THEM !!

I've lived in property managed by JCF for the last 18 months and it is the best experience I've ever had as tenant. Davina in particular has been amazing, she's really friendly and is quick to respond to emails, and has been so helpful in making things go as smoothly as possible.

The best bit about dealing with JCF is working with their people. Davina P gives us solid support with our property management needs; really clear advice and decisive follow-up. With Davina at the front, and Douglas O there in his role, we feel well looked after.

Davina Palmer was great to work with when we rented in Putney. Always so quick to action requests and over communicate. 10/10 experience while working with her at PCFPM.

Have owned a leasehold flat in Staines for money years and JCF have been the managing agents for about the past eight. A breath of fresh air after poor experience with previous agents. Howard Nicholson is the boss and is very customer friendly. He was involved many years ago wearing the hat of a different agent and it was great to see him back. Some agents are interested only in collecting the service charge and do little else but not JCF. Recommended.

Property managers who provide an excellent service in responding to issues quickly, and are prompt at providing information, arranging maintenance and repairs, and providing contact details of tradesmen when requested.

Avoid any property managed by this company, especially 17 Hardwicks Square. The management is absolutely appalling. The building is dirty, with frequent fire and scaffolding alarms going off weekly, and rodent problems that are never properly addressed.

Despite repeated requests, basic issues like connecting flats to the intercom or installing a mailbox (requested over 6 months ago) remain unresolved. There is no meaningful response or effort from the management to solve problems.

This is one of the worst-managed buildings I’ve ever encountered. Save yourself the frustration and avoid any property managed by this company like the plague.

Thank you Debbie Ranger! Debbie was very helpful and accommodating in an urgent matter that came up with our house sale very recently. She got what we needed done the same day and we are very thankful. Superstar - thank you so much!

Debbie Ranger was great to work with at JCF and under her management our block has been really brought into shape. There's still more to do but JCF have really started to turn us around in terms of projects they have undertaken.

During the renovation of our building, JCF not only efficiently coordinated various repair tasks, but also consistently prioritized the needs of our leaseholders, ensuring the smooth progress of the renovation work. In particular, Elena performed exceptionally well during the process. She not only has solid professional knowledge, but also can accurately identify the problems and quickly find solutions. At the same time, she pays great attention to communication with leaseholders, making us feel the warm and considerate service. Here, I express my heartfelt thanks to the company and express my respect to all the employees who participated in the renovation work. Your hard work has created a more beautiful, safe living environment for us.

I am the Operations Manager for Rose Property Services, I work along side all the Property managers at JCF. They are very approachable and professional with a very quick response time. Special shout out to Molade and Elena top property managers.

We've had a fantastic experience with JCF so far - they've always been very responsive and helpful with sorting out any (major or minor!) issues with our property, ranging from a malfunctioning washing machine to a tripped switch.

Particular shoutout to Davina and Helen for all their help throughout our tenancy.

Over the last twelve months the JCF finance team have considerably improved the service to the directors of North End House Ltd regarding all financial matters in support of running the estate. Lately the team has gone above and beyond to provide rapid and helpful responses.

Particular noteworthy were Zinash's consistent efforts to get the year end accounts issued within six months of year end. Aimilianos also deserves particular praise for his consistent and patient support to a significant number leaseholder queries regarding recovery of numerous outstanding payments.

Amazing service from Chloe Martinelli - responsive, helpful and fast to deliver in a challenging time-bound situation. We would not have got things over the line without her input and help and she has our sincere thanks and gratitude for that.

Tatianna is fantastic, she was so helpful, professional, understanding and persistent in getting the problem at Fairlawns resolved!
Everyone at Fairlawns is so grateful and I want to thank her so much for being such a kind liason with me to get things done!