JCF Property Management Reviews 209

I am a retiring Director of a block of 36 flats. I have dealt with JCF for circa 5 years. JCFs service to our block management committee and their associated services has improved beyond recognition over the last 4 years or so. Wishing you all at JCF the very best and particularly thank you Georgina for being the most helpful and resourceful person at the managing agents I have experienced in my time at Cressy House, you really have made a huge difference in my opinion.

I have lived in a flat managed by JCF for the last 3.5 years and I have always found them very helpful.

So grateful to have JCF as the new managing company for our block of flats: They have always been so friendly, efficient, helpful and hand on. Cannot hope for a better one! Highly Recommended. (My special thanks to Ashley for his support).

Langham Court RTM Company appointed JCF in March this year. Our building had suffered decades of inadequate management previously and we were keen to change things. JCF won a competitive tendering process against two other agents who presented to members. They proved a great choice as they were willing to assist us with the tricky handover process to our RTM even before their official appointment. JCF are far more engaged and proactive with repairs and arrears collection than our previous agents. Our leaseholders are much happier and our service charges lower as a result of the switch. I would recommend JCF on cost, service and customer care.

I have been quietly impressed with JCF since they took over management of my block in SW London from late March 2020. Communication with leaseholders has been good, and repairs required across the estate, so far as affecting my wing of the block, have been done in a timely and efficient manner. JCF have also responded to email communications quickly and have a good online system for billing which is easy to use. Overall, a promising start.

JCF Property Mgmt were the agent for our building for the last six years I was living there and it was a great relief and joy to have an agent that was quick to respond, always answered the queries, and always took action as soon as was practical. Luke was first class.
Well done JCF, keep it up.

Since this management took over, I must say, the difference is like night and day!
My property manager,Elena Pletea,has constantly provided timely updates and detailed information,she has been brilliant. It's such a refreshing change from the previous company.
Their payment platform is also fantastic! Easy to use, transparent and gives you the option of ways to organize your payments, rather than a forced direct debit.
Well done JCF! You exceeded my expectations.

Property manager Anna Lambers is excellent. I rate her highly and hope you will get the chance to work with JCF Property Management. I rented from the company for more than a decade and she took care of everything I needed right away. Anna is very professional and always made sure that I notice when a worker was going to visit the flat. She also went above and beyond when needed. I highly recommend this property management group.

I have been working at a property managed by JCF for almost 4 years. I feel they are a understanding and professional company. I have worked with three of the property managers one which has now moved on. Eszter and Georgina have been great too work with. Always very helpful in getting things done and as quick as they can. I would have no hesitation in recomending them to any building in the future.

JCFProperty Management have over many years given outstanding support as my letting management company. In particular recently with the transfer of leases Anna has been exemplary in her dealing with all aspects involved including with other agents, the tenants and statutory issues. Her calm and professional approach were always to the fore. I cannot recommend JCF more highly.
Peter Bell Landlord

This company has been managing our property for many years and faces regular complaints from numerous flat owners. They dismiss issues, provide incoherent answers to questions and complaints, significantly underestimate their responsibilities, and have been a permanent source of stress and dissatisfaction. They push for greater expenditure often poorly justified, failing their basic duty of care. A simple challenge to the building's insurance contract allowed to save 40% in one year, while they claimed that they enjoyed discounts for their whole portfolio of properties. Other clients should try challenging them. They have been replaced by several local buildings, and survive elsewhere probably because of the classic lack of coordination by flat-owners. Property Management is not an easy task, but this local company ranks low in our experience.

As suggested by this company's response, indeed please contact any of the flat owners in the property who have by a large majority asked the directors accountable for the property manager to step down because of their negligence.

Noticed we had lost running water in the evening of 16th April and contacted Elena via email. I got a quick response very early the next morning and she had contacted a Thames Water engineer the previous night and after the issue was identified it was fixed by around 9.30am!
Very speedy service from everyone in what is a very difficult time for all.
Big thanks all round!

Had a great experience with JCF Property Management today. Elena responded to our query in a very timely manner and assured us that an engineer was already at our building solving our water issue. She provided excellent service and we felt like a real priority to Elena and JCF.

As tenants, we dealt with JCF for nearly eight years. Any issues that we had, they were always addressed quickly and efficiently. Over the past few years we liaised with Douglas Olizar who did a fantastic job. Very pleased using this company.

On the expensive side. Friendly staff.

Unresponsive, lack of interest and totally unprofessional
The landlord is wasting his money hiring them as property managers

Awful experience. Unresponsive to email and telephone. Eventually when there was a response the principal of the company branch was ineffectual and incompetent when acting as a party wall surveyor paid by the other party in the party wall agreement. I don't believe he was acting for my interests.

It is vital that freehold owned blocks of flats have a very professional, knowledgeable, caring and highly competent property management company to oversee the day to day running and maintain good order and practice regarding the properties that they manage. If these important skills and qualities are lacking - properties can become poorly managed leading to buildings, grounds and communal areas being neglected and run down. Lack of care, therefore, is very frustrating and depressing for residents and, moreover, due to neglect and disrepair of properties can have a negative impact on a flat when one wishes to sell it.
For over 3 years our blocks of flats in Putney have been very well managed by JCF Property Management. And, because of this, our blocks of flats are not neglected and run down.
Our Property Manager at JCF Property Management is Georgina Young. She is very professional, knowledgeable and highly competent. Georgina seriously cares about the overall well being and good order of our blocks of flats, communal and garden areas. She is positively proactive regarding ensuring very good property maintenance as well as being promptly reactive to any queries relating to property matters. Georgina is a considerate, patient and good-humoured communicator and listener. She is an excellent disseminator of information in connection to maintenance undertakings. She is very meticulous when getting the best value and quality relating to any capital expenditure projects that needs to take place in order to improve the standard, safety, appearance and well being of our blocks of flats.
In my opinion, therefore, JCF Property Management falls within the 'Excellent' category for property management for all the reasons mentioned above.

They are the worst management company we have come across. The deveopment we live in a disgrace since they took over. All they do I devise methods to spend money and allow the gardeners to do as they please. Currently the lighting system is a disaster, they installed a whole new system at great expense about a year ago and to date it still doesn’t work properly. Buffoons.

Eszter Varsegi in particular is one of the most helpful, amenable, courteous, efficient and engaging people I have ever encountered in this estate management business. Buying and selling properties is one of the most stressful events and after I told her I could not find a particular elusive certificate pertaining to my flat - which I desperately needed to sell it - she delved into past files to find it for me. She also updated the new management company where to find the files she had sent them! If only there were more helpful, efficient and charming people in that business there would be less stress and acrimony around. Also, I have to add that this was not the first time she helped me in a similar situation. I have never met her but feel I know her well as a result of her deep ability to get on with things and get results. Simon Holder.