Changing rooms showers and toilets are in immediate need of improvement and maintenance. No running hot water in showers. A stench coming from the drains. Black mould on the ceiling of the gym in... Toon meer
Locatie
Wijzig locatieAlcora Building, Newtown Middleway, Off the Aston Expressway, B6 4NF Birmingham, Midlands, GB
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Lees wat reviewers zeggen
Having rejoined the gym since terminating it in 2024 I am happy to see the layout of the women's section has been changed with more training machines that actually work. However, toilets still have... Toon meer
Bedrijf heeft geantwoord
Absolutely amazing!! Excellent staff. ALL staff (management, PTs, instructors, cleaners), genuinely friendly and happy to help. Gym members are friendly and also helpful. Lovely warm environment.... Toon meer
Bedrijf heeft geantwoord
I am a doctor. I train, participate at this gym with the group classes. Big shout out to Yasmin on the LBT class. The movements, stances (planks & seated chairs) she gets the team into has far far rea... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over JD Gyms - Birmingham
Geschreven door het bedrijf
Contactgegevens
Alcora Building, Newtown Middleway, Off the Aston Expressway, B6 4NF, Birmingham, Midlands, Verenigd Koninkrijk
- 1212706921
3,0
Gemiddeld
447 reviews
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The gym is fine only in the room we're…
The gym is fine only in the room we're there is free weights is we're I had a issue must of the dumbell was on the floor not on racks at my old gym if you done that you would get a warning after the 3rd time you would get a ban
8 april 2025
Antwoord van JD Gyms - Birmingham
Hello Aaron - Thanks for taking the time to leave this review. We understand how frustrating it can be and would advise speaking to a member of staff on the gym floor should you notice any members not putting the equipment back.
Thanks, The JD Gyms Team 💚
Antwoord van JD Gyms - Birmingham
Hi there - Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
The JD Gyms Team 💚
I very much enjoy this atmosphere and…
I very much enjoy this atmosphere and the staff are brilliant
19 mei 2025
Review zonder uitnodiging
Antwoord van JD Gyms - Birmingham
Hi - Thank you for leaving a review! It's great to hear you’re enjoying using the facilities at our gym!
Best wishes, The JD Gyms Team 💚
Dirtiest gym I have ever been to the…
Dirtiest gym I have ever been to the showers toilets and changing rooms are a disgrace the smell is unbelievable a mixture of sewers, urine & gone off curry. you have to hold your nose while you have a shower here its thick with grime and dirt all over the floors, the people who use this gym are just as unhygienic and it seems to be more like a place to pray on carpets in the corners of the stairwells rather than a gym, disgusting. Also they claim to be a 24 hour facility but the changing rooms are locked from 12 - 5am so there is no access to the sauna or showers during these hours which is the only reason I joined due to working away on nightshifts finishing within these hours. Recommend moving to the gym group/pure gym instead
14 mei 2025
Antwoord van JD Gyms - Birmingham
Hi there Billy - Thanks for taking the time to leave this review. Our Birmingham gym is open 24hours and throughout the night, our accessible changing room is open should you need to get changed or grab a shower. We do close some areas (i.e the main changing rooms and saunas) for the safety of our members but our accessible facilities offer complete privacy!
Thanks, The JD Gyms Team 💚
Disgusting Showers
The womens section has very limited equipment and very out dated equipment. There are no staff on hand in the womens section. And OH MY GOD!!! The showers and sauna is disgusting! Tell me why does the womens showers smell like a disgusting public toilet when there are NO toilets by the showers? There was clumps of hair and dirt in every shower cubicle. The sauna is extremely small. It fits 4 average sized women but more then that squeezes in there and again, NO staff to manage the place.
I had really high hopes for this gym but I won't be returning.
7 mei 2025
Antwoord van JD Gyms - Birmingham
Hello – Thanks for leaving a review. Sorry to hear if the cleanliness wasn’t up to the standard we expect. If you ever notice something not looking as it should, please let a member of the team in the gym know.
The JD Gyms Team 💚
Could do with abit more treadmills in…
Could do with abit more treadmills in womens sections
4 mei 2025
Antwoord van JD Gyms - Birmingham
Hi, thank you for leaving a 4 star review! We will ensure your comments regarding the equipment in the ladies only section is passed on.
The JD Gyms Team 💚
Good but could be improved
Great range of machines and weights, love that there is a private ladies gym and that it's open 24 hours. Music isn't too loud which is good. Decent changing facilities with places to charge devices. Hygiene and cleanliness of women's facilities could really be improved though. Also ladies gym doesn't have enough cardio machines to match it's busy hours, which means most of us have to use the mixed gym when we don't want to. During busy hours, machines are rarely available.
Variety of classes which is great. Easy entrance into the building with the app. Lack of staff around sometimes is annoying, not sure who to go to if there is an issue. Also would be good if it was easier for new joiners I.e. someone to speak to on their first day, including a tour of the gym.
Overall good gym and works for me.
2 mei 2025
Antwoord van JD Gyms - Birmingham
Hello! We appreciate you taking the time to share your experience with us. We are committed to providing a clean and comfortable environment for all our members and your feedback helps us improve our members experience. We hope to see you in the gym soon!
JD Gyms Team 💚
Antwoord van JD Gyms - Birmingham
Hello - Thanks for the review! It's great to hear you're enjoying your fitness journey with JD Gyms 💪💚
I liked the fact that the gym is 24…
I liked the fact that the gym is 24 hours open, which gives me flexibility to use the gym anytime. However in the ladies section the equipment is not very much, there's only few treadmills and couple of cross trainers. During the day it gets very busy and sometimes people are on there for more than half an hour. Iv tried at different times in the day it's the same.
The jd team members are very helpful and they are polite and I can see that there are more trainers than before.
23 april 2025
Antwoord van JD Gyms - Birmingham
Hello, thank you for your 4 star review. We strive to provide a comfortable and efficient workout environment for all our members. We're glad you find the 24-hour access convenient and appreciate your positive feedback on our team members. We will use your feedback to improve for all our members moving forward.
The JD Gyms Team 💚
Women only space
I was unaware that JD offered a women-only space. Had I known, I would have joined a year earlier. The privacy is exceptional, and I am very pleased with it.
25 april 2025
Antwoord van JD Gyms - Birmingham
Hello - Thank you for your review. We're thrilled to hear you're enjoying our ladies-only space!
Best Wishes, The JD Gyms Team 💚
I want a refund
I want a refund. Worst Gym i have ever been to. The customer service is terrible and the website is terrible. I cant even reset my password
21 april 2025
Antwoord van JD Gyms - Birmingham
Hello! We have a member services team that are able to investigate this matter further for you.
Please can you send a query through our website and someone from the member service team can look into this for you. https://www.jdgyms.co.uk/contact-form/
The JD Gym Team 💚
Blocked from signing in to the app...
I brought 1 month membership to try out the gym... didn't like it so cancelled and was expecting to be able to use the gym till my next payment was due which is next week but unfortunately jd gym has blocked my email from signing in....
1 april 2025
Antwoord van JD Gyms - Birmingham
Hello! We have a member services team that are able to investigate this matter further for you.
Please can you send a query through our website and someone from the member service team can look into this for you. https://www.jdgyms.co.uk/contact-form/
The JD Gym Team 💚
Nobody re rack his weight.
Nobody re rack his weight.
Overcrowded too long waiting for machines or dumbell.
Machines are not arranged by serial wise like I am doing chest exercises all exercises of chest I am done in 2nd floor but the pec fly is on 3rd floor
12 april 2025
I like gym and exercise areas but…
I like gym and exercise areas but Changing area service should be improved regularly. Baths and toilets should be cleaned regularly after short time intervals. Thank you.
8 april 2025
Antwoord van JD Gyms - Birmingham
Hi there
We sincerely apologise that you had a negative experience with our customer service. We value your feedback and will use it to improve our processes.
Best wishes
The JD Gyms Team
They took my money
I spent money for 1 month membership and they automatically logged me out the app so now i cant use my membership anymore
2 maart 2025
Antwoord van JD Gyms - Birmingham
Hi there
Thank you for leaving us a review.
We have a member services team that are able to help you with any membership query or issue you maybe experiencing.
Please can you send an email query through our website and someone from the member service team can look into this for you. https://www.jdgyms.co.uk/general-enquiries-form/
You can also speak to a member of staff within the gym next time you are there if you prefer.
Best wishes
The JD Gym Team 💚
Toilet is always smelly (not clean)
4 maart 2025
Antwoord van JD Gyms - Birmingham
Hi there
We sincerely apologise for the unpleasant experience you had.
We understand that a clean and comfortable environment is essential, and we are committed to ensuring all our facilities meet the highest standards. We will address this issue immediately and take steps to improve our cleaning procedures. Thank you for bringing this to our attention.
Best wishes
The JD Gyms Team
The showers smell nasty and the…
The showers smell nasty and the drainage system seems off, it needs better maintenance
21 februari 2025
Antwoord van JD Gyms - Birmingham
Hi there
We understand your concern about the shower experience. We value your feedback and will use it to improve our maintenance practices. We strive to provide a comfortable and enjoyable experience for all of our members.
Best wishes
The JD Gyms Team
Antwoord van JD Gyms - Birmingham
Hi there
We're thrilled to hear you enjoyed our equipment selection! It's our goal to provide a variety of options for our customers.
Best wishes
The JD Gyms Team 💚
The place is busy and people are…
The place is busy and people are friendly. Sometimes too much people and you have to wait to use the facility like the treadmill for example.
9 februari 2025
Antwoord van JD Gyms - Birmingham
We appreciate you taking the time to share your experience. We're glad to hear you enjoyed the friendly atmosphere.
We understand that our popularity can sometimes lead to wait times for equipment. We're always working to improve our facilities and provide the best possible experience for our members.
Best wishes
The JD Gyms Team 💚
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