Only joined a week ago, but impressed with the amount of equipment available, even when it's busy there is plenty to use. The gym itself is clean and airy (although, as always in any gym, the free wei... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Spacious gym with a great offering of facilities. Lots of equipment. Friendly staff and clean facilities too. Personal trainer Tyler is very good, with a wealth of knowledge to help achieve your goa... Toon meer
Reviews are confusing, As with JD Gym, you'll find people giving McDonalds 5 star. Experience is subjective. JD Gym isn't the problem for the most part, its a minority of the patrons disrespecting sim... Toon meer
Bedrijf heeft geantwoord
Just a great gym especially after its refurb. Very positive PT members and just a great environment to train in. The effort really goes into keeping the equipment relevant and clean and also WORKING!... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over JD Gyms - Derby
Geschreven door het bedrijf
Contactgegevens
709 Osmaston Rd, DE24 8NG, Derby, East Midlands, Verenigd Koninkrijk
- 1332948588
4,2
Goed
302 reviews
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Scam of a company never known a gym like it
SCAMMY & SLY COMPANY!! First of all, i payed for my first month, gym in itself is ok nothing special. Couldn't use my QR code to get in, im a young female that works evenings so i typically go after work (12am ish) so its dark and the main door is closed so you have to scan to get inside the building. Well, my QR code didnt work so was sat trying to scan it for ages outside on my own. Had to go home. This has happened numerous times, ive had to go in with my boyfriend to actually get in at times.
Dont get me started about customer service, useful as a chocolate teapot. Scammy and sly.
I told them about my issue and that i have cancelled due to this reason. They said i should have contacted earlier.. but getting in contact is a nightmare to say the least. I said im not happy & that i have been charged again for a gym i cant use, she said you should have spoke to the staff in the gym (there are are no staff at 12am!!) and how am i supposed to ask for help if im stuck outside?!! No sympathy or help was given. No refund for the payment they had just taken out even though i cant use the gym.
What kind of gym makes you fill out a request to cancel? Seems so sly cause they dont get back to you. Are you taking the piss!
Honestly JD stick to selling clothes you cant scam people out of those.
Should’ve gone puregym
3 maart 2025
Review zonder uitnodiging
Antwoord van JD Gyms - Derby
Hi there
We understand your frustration and apologise for the inconvenience you experienced. We strive to provide a seamless and enjoyable experience for all our members, and it's clear that we fell short in your case.
We are disappointed to hear about the issues you encountered with your QR code and the challenges you faced getting into the gym. We are committed to addressing these concerns and improving our processes to ensure that such incidents do not occur again.
We also acknowledge the difficulties you encountered with our customer service team. We are working diligently to enhance our communication channels and ensure that our members receive the support they need in a timely and efficient manner.
We appreciate your feedback and will use it to improve our services.
Best wishes
The JD Gyms Team
Gym with much equipment and space
Gym with much equipment and space, suitable to different types of trainings. There are multiple areas and it is air conditioned.
Perhaps, one area of development would be the regular cleaning if weights and barbell - there's a feel that the equipment is not always cleaned after use.
Changing rooms are satisfactory. For an even better service, sinks could be improved as a bit defective. Overall, a spacious and well furnished gym, featuring various classes and open 24/7.
21 februari 2025
Antwoord van JD Gyms - Derby
Hi there
Thank you for your detailed review. We appreciate your feedback and are glad you find our gym spacious and well-equipped.
We understand your concern about the cleanliness of the weights and barbells. We take hygiene very seriously and will be sure to reinforce our cleaning procedures with our team. We also appreciate your feedback on the changing rooms and will look into improving the sinks.
Best wishes
The JD Gyms Team
Antwoord van JD Gyms - Derby
Hi there
Thank you for your 5-star review! We're delighted to hear you're enjoying our gym and its friendly atmosphere.
Best wishes
The JD Gyms Team 💚
Fantastic Gym with Great Equipment and Friendly Atmosphere!
JD Gym Derby is an excellent place to work out! The gym is well-equipped with top-notch machines and free weights, making it perfect for all fitness levels. The professional staff are always on hand to offer guidance and support, creating a welcoming and motivating environment.
What really stands out is the friendly atmosphere—both the staff and fellow members make every session enjoyable. Whether you’re into weight training, cardio, or group classes, there’s something for everyone. The gym is clean, spacious, and well-maintained, ensuring a comfortable workout experience.
Highly recommend JD Gym Derby to anyone looking for a great place to train!
23 februari 2025
Antwoord van JD Gyms - Derby
Hi there
Thank you for your wonderful review!
We're thrilled to hear you're enjoying your experience at our gym. We're dedicated to providing a welcoming and supportive environment for all our members, and it's fantastic to know our efforts are appreciated.
We're proud of our well-equipped facilities and the friendly atmosphere created by our staff and members. We're always striving to improve, so your feedback is invaluable. We hope you continue to enjoy your workouts with us!
Best wishes
The JD Gyms Team 💚
Great equipment but way to over…
Great equipment but way to over subscribed so you can barley use anything you need to use because it’s to busy all the time I tried going at 10am 2pm 10pm all different times but still far to busy to use what I needed to use so I won’t be continuing my membership
29 januari 2025
Antwoord van JD Gyms - Derby
Hi there
We appreciate your feedback and understand your frustration with the gym's busy periods. We strive to provide a positive experience for all members and are always working to improve our services. We value your membership and hope you'll reconsider.
Best wishes
The JD Gyms Team 💚
Some of the equipment could use some maintenance
Some of the equipment could use some maintenance. And the amount of people that use their phones instead of working out is awful. But that's not the gym's fault. People .... Stop using your phones!!! Get your sets in and get off the machine.
31 januari 2025
Antwoord van JD Gyms - Derby
Hi there
We appreciate you taking the time to share your feedback. We understand your frustration with the equipment and the use of phones during workouts.
We strive to maintain a positive and productive environment for all our members. We are committed to providing a high-quality experience and will continue to work hard to improve our facilities.
Best wishes
The JD Gym Team 💚
Antwoord van JD Gyms - Derby
Hi there
We appreciate your positive feedback. We're glad to hear you're having a good experience so far.
Best wishes
The JD Gyms Team 💚
The not enough machines for workouts
The not enough machines for workouts, overcrowded, waiting so long for get the tool for excersize . Not a clean bathrooms & changing rooms .
25 januari 2025
Antwoord van JD Gyms - Derby
Hi there
We understand your frustration. We strive to provide a clean and comfortable environment for all our members and appreciate your feedback and will work to improve these areas.
Hi there
Thank you for taking the time to leave your review.
We are very sorry to hear of your experience. Our Customer Service Team are experiencing a higher than usual number of enquiries at present, this has meant that the response time is longer than we'd like. We understand that this can be very frustrating for you and would like to assure you that we are working hard in the background to correct this.
Once again, please accept our apologies for the inconvenience this is causing you.
Best wishes
The JD Gyms Team
If they arrange BODY ATTACK CLASSES…
If they arrange BODY ATTACK CLASSES then it will be great full
21 januari 2025
Review zonder uitnodiging
Antwoord van JD Gyms - Derby
Thank you for your feedback. We appreciate you taking the time to share your thoughts.
We're always looking for ways to improve our offerings and will consider your suggestion.
Best wishes
The JD Gyms Team
Great experience so far
Great experience so far. Only thing I’d say I didn’t like is that you hardly see anyone who actually works there. It would have been nice to have been shown around the gym my first time attending. Also, I was having trouble scanning to QR code one day and there was no one around to help.
17 januari 2025
Antwoord van JD Gyms - Derby
Hi there
We appreciate your feedback and are glad you're enjoying your experience so far.
We understand your concern about the lack of staff visibility. We strive to provide a welcoming and supportive environment for all members, and we'll take your feedback into consideration as we continue to improve our operations. We're committed to ensuring that members have a positive and seamless experience.
Best wishes
The JD Gyms Team
My first visit to JD Gyms - Derby
I enjoyed my first visit to JD Derby. I was able to use the cardio equipment and free weights easily. There was also a large area where I was able to warm up before beginning my exercises. Going forward I think I'm going to enjoy being a member of this gym.
29 november 2024
Antwoord van JD Gyms - Derby
Thank you for leaving us a review, we love to see the 4 stars! it sounds like you are well on the way with your JD Gyms experience in Derby however if you wish for an induction to the gym, you can arrange this with the team directly. Please feel free to drop an email to the gym or give them a call and a member of the team will be in touch. All contact information can be found on our website. The JD Gyms Team 💚
Antwoord van JD Gyms - Derby
Hi there harjinder. Thanks for the review and 4 star rating at Derby! Glad to hear that you are enjoying the gym, keep up the great work 👍 Best wishes, The JD Gyms Team 💚
Antwoord van JD Gyms - Derby
hi Michael, thank you very much for taking the time to leave us a review, we are sure the team in Derby will be happy with the 4star rating, but will still be driving for the perfect 5*'s !
For the variety of members we have, we aim to keep the background music as generic as possible whilst having enough to keep people who aren't wearing headphones motivated during their workouts!
Please do not hesitate to ask any of the Personal Trainers at Derby for any alternative leg exercises/routines as they always have the latest tips and tricks up there sleeve💪
Best wishes,
The JD Gyms Team.
💚
Decent gym
Decent gym, for the size of the place not a lot of equipment, if you want a bench then it’s heaven for you with 20+ benches but that’s about as good as it gets, extremely busy come 5/6pm in which it’s more of a waiting game for the next bit of equipment with very few alternatives to what you possibly need but for the price you pay you can’t complain as any commercial gym is the same
6 november 2024
Antwoord van JD Gyms - Derby
Hi there
We appreciate you taking the time to share your feedback. We strive to provide a diverse range of equipment for our members, and we're always looking for ways to improve.
Best wishes
The JD Gyms Team
Very good gym
A lot of equipments, a lot of space. Very good gym and very good price.
Thank you
2 november 2024
Antwoord van JD Gyms - Derby
Hi there
Thank you for taking the time to leave us a review. We're so glad to hear you're enjoying the gym and appreciate your feedback on the equipment, space, and price.
Best wishes
The JD Gyms Team
The equipment is better than other gyms…
The equipment is better than other gyms I have been to, the atmosphere is better than most gyms I’ve been in.
1 oktober 2024
Antwoord van JD Gyms - Derby
Hi there Sum. Thanks for the 5star review! Glad to hear that you are enjoying the gym, we love to hear what you think about us in comparison to your previous gym experiences!
Keep up the great work 👍 Best wishes, The JD Gyms Team 💚
Best gym in local area.
Been going two weeks and really helping get back to get into the swing of it again. Decent gym. Just wish it had a machine for shrugs. Other than that it is extremely well equipped. Plenty of machines, benches and free weights. Even when it’s busy it’s easy to get round and doesn’t take much longer to do so than when it’s quiet.
30 september 2024
Antwoord van JD Gyms - Derby
Hi there James. Thanks for the 5star review! Glad to hear that you are enjoying the gym in Derby and it is getting you back into the swing of training again! Feel free to pick the brains of our personal Trainers in Derby for any alternative for shrugs, they usually have something weird/wonderful for each muscle group!
Keep up the great work 👍 Best wishes, The JD Gyms Team 💚
I do really like this gym
I do really like this gym. Would be nice if you had a small weights area for ladies only.
30 september 2024
Antwoord van JD Gyms - Derby
Hi there.
Thank you for your kind words and feedback.
We appreciate you taking the time to share your thoughts. We're always looking for ways to improve our facilities and services as the demand requires at each individual gym.
In the meantime, if there is anything our team can do to assist you with your weights training, please do not hesitate in approaching our team of personal Trainers to help.
Best wishes
The JD Gyms Team
💚
Nice environment!
Nice environment!
I'm spending 3-4 times on a week with pleasure, relaxing and doing sport.
9 september 2024
Antwoord van JD Gyms - Derby
Hi Aurelia, thank you for leaving a review! It's great to hear your enjoying using the facilities at our Derby gym!
The JD Gyms Team 💚
Antwoord van JD Gyms - Derby
Hi there Cash ,thank you for leaving us a review, we are thrilled to see the 5 stars, our team in Derby will be loving this - "the best in Derby" ⭐ The JD Gyms Team 💚
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