Jeep UK Reviews 

Absolutely shocking standard of support. Booked my 2018 Jeep Compass in for a cambelt change, online booking system had the parts and labour costs, booked in. Arrived for the appointment to be told there was nothing on the system, so booked in for the following week. Got a call mid week, sorry sir we can't do that work on a Saturday, will have to be Monday, OK I thought.

Mon morning (today) get a call, sorry sir I've just checked with the engineers, we don't have the tools needed for this job, it will take 2-3 weeks to get the tools in, can you pick up your car please and we can call you when we have the tools...... No, I'll find an independent who can do the job, because of the special tool it requires a Jeep specialist, fortunately I found one!

Main dealers without the ability to service cars they sold, wont be buying another Jeep, between this, the delaminating infotainment screen and infotainment system issues (which Jeep wanted nearly £2,000 to replace as they only replace the whole unit not just the screen) and infotainment system issues, I'd rather buy literally any other brand now.

Jeep should be ashamed of its self. Had the car 4 and every 3months another electrical problem. Currently have problem with p0115 but check and not the problem the car has had a stroke and it actually killing it self.
Crap car crap company

Well, I’m not surprised by the low review score, I have had 2 new jeep renegades over the last few years, my present one, a petrol limited, three and half years old, had a wheel bearing noise from the rear off side wheel.

I spoke to jeep uk, explaining that the car has only covered 30k miles, and this sort of failure is distant related not time related, so as the distance covered was only 30k miles, and just out of warranty could they help with the cost of the repair, that the jeep dealer D salmon in Colchester quoted £400 for a new hub and bearing replacement,

Jeep said they would not help, so I had the repair carried out at a local independent garage for half the cost of £200.

I was in the process of looking at an electric Jeep Avenger, as there is not an option of an electric Renegade, but now sadly my long term relationship and my loyalty towards jeep has come to an end, for the sake of £400. I am now deciding between a Skoda Elroq or a Kia EV3.

It appears that Jeep are complacent with their sales, as they do not appear to be treating their customers very well, also no responses to these negative reviews, either no one from Jeep uk are monitoring them, or they are just ignoring them, either way, it’s not a great attitude from a main motor manufacturer!

I was given a delivery date for my new Avenger which kept getting put back, which wasn’t the dealers fault.
I contacted Jeep and I have to say the problem was sorted out very soon and I was constantly informed of progress. I thought the young lady I spoke to did an outstanding job.
Robert.

Bought from new
Had a problem
Took it to jeep
Three weeks later not fixed
No update
Have been continuously trying to phone, no joy
Disappointed,withPR
Will never buy another Jeep after having driven one for 9 years

This is my on going warranty repair shambles, the 30th September my Jeep Renegade trailhawk 4xe broke down it was taken to Jeep Derby for repair, I collected it at the end of October and on my fist trip out of any distance Wales 115 miles from home the same fault happened again. Regardless of the warranty repair on the 8th of November when fault happened my three year warranty had now expired Jeep Recovery refused me any help and Jeep Derby advised that my car must be transported back to them for the warranty work to be carried out. I don't think I've been rude or loud to anyone to Jeep Derby or Jeep Customer Care over the past two months even if I've felt it inside but I've just been told it's not Jeep Derby or Jeep Customer Care, it's Stellantis who have refused any help or a courtesy car whilst my Jeep is being repaired. I'm still sat at home without a courtesy car. If this just makes one person stop and think before putting any trust or hard earned money into this company STELLANTIS keep clear of them.

Bought a pre reg Jeep 4xe Compass Plug-in Hybrid. Like the vehicle but with 21 miles on the clock had an issue with a mirror cap that was marked just needed a replacement sent still waiting after three weeks.Also didn’t receive the free 6month subscription for remote connections via app.
Called up Jeep customer services and they do nothing just fob you off with internal responses from their Head Office which cannot actually be verified?
Also they withhold contact information to contact the CEO or Head office.
I don’t think I have ever received such poor customer service none existent from such a large company.
They really do the little to please their new customers they should be ashamed Jeep customer services .

Brand new Jeep Wrangler Rubicon bought mid July.
By late August with well under 1,000 miles on the clock it was making loud grinding noises from somewhere at the rear.
It took three visits to the dealer for the problem to be diagnosed then, lo and behold, they discovered that Jeep had issued a technical bulletin describing the issue - insufficient grease in the rear hubs in vehicles built prior to June 2024 (mine was built in February).
Had Jeep, having issued the bulletin, taken steps to ensure the immediate availability of the parts necessary to rectify the fault? .....No, of course not!
What is ridiculously called "Customer Care" could only say that the parts should be delivered on 5th November.
By trawling the Internet I was able to contact a senior member of the Stellantis Group executive support team who has, at least, ostensibly taken the matter seriously and the delivery of the parts to the dealership happened a little earlier (24th October). As I was reluctant to continue driving the vehicle because I didn't fancy coming, literally, to a grinding halt in a live lane on a "smart" motorway Jeep did agree to provide a courtesy car. Not a fat lot of help though as nothing like a Wrangler!
Since then, the problem has been compounded by the complete failure of the dealership, Stoneacre, to do as they promised i.e. collect my vehicle a day or so before their receipt of the parts in order to carry out the remedial work immediately. Now going to be several more days.
Worst vehicle buying experience in 5 decades.

I wish I had seen all these reviews before putting on to paper with my signature. Absolute horrendous disgusting customer service from the deajers all the way to higher heads but God as my witness retribution will be served . They are criminals the way they advantage me the poor man , monetize and capitalise on circumstances created by themselves and expect payments. Pure exploitation and robbery. How do you all sleep at night?

Absolutely Rubbish customer service.
I ordered a jeep to be delivered in 3 month from February 2024 and I still did not receive it , no response no appology no nothing
Rubbish customer service!!!

Hi,

so I have a 2018 Jeep compass including the Beats Audio System, I have now got to the point the screen is that delaminated that the system is completely unusable and when we do turn it on it changes the climate control, music and safety settings on the car.

I contacted “Jeep Cares” and was given a case number, I was then asked to drive to a Jeep dealer about an hour from where I live and was told they needed to take photos to confirm it is the delaminating issue - this was confirmed.

Fast forward to today, I have just had a call from “Jeep Cares” and told “We will not be helping on this occasion” this is because the car is a 2018 model and therefore I've had the car too long…

I mentioned that it’s affecting safety features and Im bound to have had the car a while before this started as the delaminating doesn’t come with the car.

I pointed out that thousands of people have this issue and Jeep are fully aware this is an issue but the lady on the phone couldn’t care less if she tried.

I am going to start looking into taking Class Action against Jeep and its parent company as they can’t just issue faulty equipment then basically say “oh we know there is an issue with them but we are not going to sort it for you”.

I’m gutted this is the case as I love my Jeep but for them to be messing their customers around is ridiculous.

Collected my brand new jeep avenger electric Monday 2nd September Wednesday 4th September all windows keep opening and the door unlocks making the car not safe!! Not happy at all I'm wondering what else will go wrong with this car if it comes already broken!!
DO NOT BUY ONE READ ALL REST REVIEWS ON HERE BEFORE BUYING WISH I HAD SEEN THESE REVIEWS FIRST :(

Absolute Joke of a company. Johnson’s Jeep Swindon. Purchased a car from them and had it delivered damage. With the delivery driver saying “ what do you expect? It secondhand “Took over two weeks for my money back after threatening them to trading standards. They play the old salesman tricks of not answering email or when you call they are out of office doing training. The salesman who sold me my car even put the phone down on me when I keep asking him to do my refund. If you have a problem, call Jeep customer service, as you will get through to some bloke in his bedroom who has just got up, fumbling with his headset. Stay away from this company, because if anything goes wrong. YOU WILL REGRET IT!

Will never buy jeep again, brand new car has broken down, they try to avoid to fix it whole is on warranty, customer service is useless, they direct you to the email section to write down your problems/ complaints, why do you even waste your money to employ for customer service???!!!!
Avoid jeep at all cost

i wouldn't even give them a 1 star. bought a jeep the turbo went with 24 thousand miles on the clock just out of warranty. was told good will team will help as this shouldn't happen. been waiting 3 months just for an answer on how much they will help still waiting. everytime i call they say the same thing it's on a conference call tomorrow. it's like it's all a fraud of a company 02031611 case reference. my case dealer told me i'll have you a decision 1 million percent tomorrow to ring up and be told she's on a annual leave.

Very poor. Car, customer services & especially service partners.
Car went in because engine management light was on. This started over 2yrs ago. I have had the car this year( 01.01.2024) for a total of 27 miles or 12hrs the rest has been in their repair shop.
How long is a car in a shop before being deemed irreparable? Apparently this amount of time is acceptable.
Stay away from Jeep is my honest advice.
Must add 2022 plate.

This review is for the customer service, not for the actual vehicle. Before buying a Jeep i recommend to try speaking with the Jeep direct customer service. Shocking experience for me, I couldn't belive it. A bored girls answered with "Yeah..." and eventually just hang up while I was trying to explain why I called.

Do not buy a Jeep. Engine problems. Mine is 8 years old. No customer care or help of any kind. Car is ready to scrap.

I raised a dispute I am having with the Jeep dealer I bought my car from. This is regarding a protracted warranty issue with my 2 year old Jeep Wrangler.

I opened a customer service request with Jeep who simply told me to try another dealership!

When I asked which dealership they recommend they could not recommend any. When I asked if the local Jeep authorised repairer could test my Jeep they said it has to be a dealership.

This is the WORST customer service experience I have ever had, especially considering the cost of this vehicle.

If you're considering a Jeep just change your mind now.

Absolutely shocking customer service, treated like a second class citizen. We had an appointment at 11 and weren’t taken to view any Jeep. We were simply handed the keys and told to go and look at it over there, as the rep pointed to ‘over there’. Not one car salesman showed us to a jeep or inside it or explained anything about the jeep or even offered us a test drive. We were left to look around the jeep ourselves with no test drive. We had to go back to the desk and ask the questions. The man on the desk was trying to push the hybrid on us even though we said we wanted the manual petrol. He said, you don’t want that car it’s bottom of the jeep range and has no extras. Completely unhelpful and down right rude to us to be honest. Needless to say we walked out after over an hour waiting for help with no new car, despite our appointment!! Dreadful customer service, you should be ashamed Jeep!