Item not as described, item had defects, no fit for purpose, wrong design and wrong colour. This breaches the consumer credit act. They try to get you to return to china but they took the money and th... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Sandals too small for the advertised size. No size label anywhere on the sandal. They would not accept that they had sent the wrong size. Returns procedure described on the website says nothing about... Toon meer
Bedrijf heeft geantwoord
I was misled by the title Jesse London, I thought they were based in London. It looks good on the website once you receive it ,the quality is very poor, I’ve returned it back it has been sitting in... Toon meer
Bedrijf heeft geantwoord
Two pairs of ladies shoes were ordered size 5, but the shoes delivered were far too small and my partner could not even put them on. The quality of both pairs looked cheap and poorly... Toon meer
Bedrijf heeft geantwoord
1,2
Zeer slecht
741 reviews
Geen gegevens bekend over review-uitnodigingen
Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 99% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Wow Garbage
Wow, worst company I have ever dealt with.Ordered a jacket,after weeks of chasing it finally arrived, not anything like what I ordered and at least 3 sizes too small.Complained and after several more weeks a replacement jacket arrived,again diabolical qualityand 3 sizes to small.
I've given up and am binning both garments as I would be too embarrassed to offer to Charity shop
26 mei 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially regarding the delivery delays, sizing issues, and quality of the replacement items received. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your dissatisfaction with the outcome after trying to resolve the issue.
We take feedback like this seriously and would like the opportunity to review your case and communication history in full. Please email us at info@jesse-london.com with your order number and any relevant details, and our team will investigate this further so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Ordered 3 weeks ago - still not arrived
Ordered 3 weeks ago, still not received. Contacted customer service said they're on their way. Emailed again, nothing so far. I don't believe they've even shipped - if they have it must be from China.
5 mei 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and concerning this must be, especially after waiting several weeks without receiving your order or a further update. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take delivery and communication concerns seriously and would like the opportunity to review your order status in full.
Please email us at info@jesse-london.com with your order number, and our team will investigate this further so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Very disappointed
Very disappointed. I ordered thinking my dress would be here for my granddaughters christening day . After numerous emails it finally arrived 2 weeks late .
25 mei 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing this must have been, especially as the dress did not arrive in time for such an important occasion as your granddaughter’s christening. Please accept our sincere apologies for the delay and inconvenience caused, as this is not the standard we aim to provide. We also appreciate your patience throughout the communication process.
Please email us at info@jesse-london.com with your order number, and our team will review your case in full so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
DO NOT ORDER
I ordered a pair of white orthopedic trainers from this site that I thought looked lovely. They are not! Plastic and crinkle/peel as soon as you put them on! Also very narrow fitting! After 4 weeks waiting for delivery, I emailed the company to return as they are so bad, to receive an offer of 10% refund £3! but basically told not to bother returning as they need to be sent to their warehouse in Asia which would cost more than the shoes. I feel very stupid for not reading the reviews, but the site advertised 4+ stars on Trust pilot so never thought to question 😞 BE WARNED
23 mei 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, especially regarding the quality, fit, delivery time, and refund option offered. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the return process and the expectations created by the product listing and reviews.
We take feedback like this seriously and would like the opportunity to review your order and concerns in full.
Please email us at info@jesse-london.com with your order number, and our team will investigate this further so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Complete scam
How this company is allowed to trade is beyond me. You just have to read all the reviews as they are all the same poor value sizing all wrong poor quality no refunds no returns unless one is willing to send back to Asia and then no guarantee you will receive a refund. I have been conned out of £68 for complete rubbish which was advertised as a jacket. Ordered Large it arrived I was shocked to say the least would not even meet me across the bust material crap etc etc. made contact with the company and was offered 15% and told to keep it. What would I want to keep such a garment for? Something needs to be done to close this company down. Do not be taken in like all the rest of the reviews including myself.
23 mei 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially regarding the sizing, quality, and refund process. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the resolution offered and your dissatisfaction with the item received.
We take feedback like this seriously and would like the opportunity to review your order and concerns in full. Please email us at info@jesse-london.com with your order number and any relevant details, and our team will investigate this further so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Please do not buy from this website…
Please do not buy from this website it's an absolute scam!!!
The website looks very professional and the images of the clothing look good....... don't be fooled!
You will find many other websites using the same images under different names and it appears that they are all operated by the same company based in Belgium.
The quality of the clothing is so poor it really is only fit for the bin.
25 mei 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, especially regarding the product quality and your expectations based on the website presentation and images. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take concerns like this seriously and would like the opportunity to review your order and feedback in full.
Please email us at info@jesse-london.com with your order number and any relevant details, and our team will investigate this further so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Borderline to being a scam
Borderline to being a scam. First of all they call their product orthopaedic although nothing about it is orthopaedic. Then they promise you next day delivery, just to send you then an email apologising for a delay. In the end it took several weeks as sent from China. The colour is far from the one on the picture, the design is also different and the quality is sub par.
Waste of money and time. Never again!
14 mei 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially regarding the delivery time, product quality, and differences between the item received and the product advertised. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the product description and overall expectations.
We take feedback like this seriously and would like the opportunity to review your order and concerns in full. Please email us at info@jesse-london.com with your order number, and our team will investigate this further so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
DO NOT USE
Ordered dresses, they did not fit. Emailed the same day as delivered to initiate return. Return address given was Asia! No UK return address. 10% discount offered to me (£100 spent £10 refund offered) I could however keep the dresses, that do not fit and take the £10 refund….Obviously declined this offer. Reported to Trading standards and contacted bank.
22 mei 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially regarding the sizing, return process, and refund option offered. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the return address and overall handling of your case.
We take feedback like this seriously and would like the opportunity to review your order and communication in full. Please email us at info@jesse-london.com with your order number and any relevant details, and our team will investigate this further so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
I was also stung my this company
I was also stung my this company. The goods I received were not as described. I returned the goods at my own expense tracked delivery and im still chasing my refund.
Trading standards needs to know about the Jesse London unlawful practices.
11 mei 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially after returning the goods and still waiting for your refund. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the return and refund process, and we take feedback like this seriously.
Please email us at info@jesse-london.com with your order number and return tracking details, and our team will review your case in full so we can investigate this further and work toward a fair resolution for you.
Kind regards,
The Jesse London Team
The one star is only for delivery…
AVOID at all costs ! The one star is for the delivery experience only. Ordered orthopaedic trainers from Jesse London, described as leather, these arrived and to say I was disappointed is an understatement, plastic, poor quality footwear, too small for a size 5 which was ordered, and with a vile smell of plastic coming from them. Please save your money ! This is most definitely a drop shipping company. Probably ordered from temu and sold at 5 x the original price, scam and sham of a company ! Avoid !!!
23 mei 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, especially regarding the product quality, sizing, and material of the trainers received. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the product description and overall expectations.
We take feedback like this seriously and would like the opportunity to review your order and concerns in full. Please email us at info@jesse-london.com with your order number, and our team will investigate this further so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
A FRAUD & SCAM DON'T BUY!!!
A FRAUD & SCAM DON'T BUY!!!
Cheap quality, nothing like the website. Based in China, no chance of a refund unless you want to pay the cost to China!!
I urge you to report them
They are unwilling to refund in full unless I pick up the cost of returning it to China & wait for a refund - DON'T USE THEM
I've emailed trum numerous times and they're unwilling to refund in full unless I send it to Chine at my expense!
23 mei 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially regarding the product quality and return process. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding return shipping costs and the refund procedure, and we take feedback like this seriously.
Please email us at info@jesse-london.com with your order number, and our team will review your case and concerns in full so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
CHEAP CHEAP CHEAP
I saw a picture of a lovely dress with a short sleeved long length chiffon over shirt. I paid £41.95. What I got was cheap cheap cheap and looked nothing like the picture. This site gives you the impression it is uk based but it’s not, everything is from China. Also, despite your “free-returns” advert, if you want to return, you have to PAY to return TO CHINA, not London as per the delivery label. DO NOT USE THIS SITE IT IS A SCAM
22 mei 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, especially regarding the quality of the item received and the return process. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the return shipping arrangements and product expectations based on the website images and descriptions.
We take feedback like this seriously and would like the opportunity to review your order and concerns in full.
Please email us at info@jesse-london.com with your order number, and our team will investigate this further so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Do not buy from this company
Very disappointed with my experience with Jesse London. I ordered a dress for £35 which looked nothing like I expected and wanted to return it. I was then told I would have to pay return shipping to China myself, which would cost almost as much as the dress.
Instead of offering a proper return solution, they offered me just £5.09 to keep an item I didn’t want. This information was not made clear before ordering. I would not recommend buying from this company unless you are prepared to keep the item regardless of quality or fit.
22 mei 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, especially regarding the product received and the return process. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the return shipping costs and the refund option offered, and we appreciate you sharing this feedback.
We take concerns like this seriously and would like the opportunity to review your order and communication in full. Please email us at info@jesse-london.com with your order number, and our team will investigate this further so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Just been stung for £25.90 to return a…
Just been stung for £25.90 to return a pair of “leather clogs” that were not leather or orthopaedic benefit or anything like the image on the web site. The contact email is England but products have to be returned to china.Never had a problem with Temu or SHEIN but these guys look slick and expensive. They are not. They did offer me a 10% contribution towards postage.
Don’t bother they are rubbish
20 mei 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially regarding the product quality, return costs, and expectations based on the product description and images shown online. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the return process and the refund option offered.
We take feedback like this seriously and would like the opportunity to review your order and concerns in full. Please email us at info@jesse-london.com with your order number, and our team will investigate this further so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
This company is fake
This company is fake. Do not use them. The quality of clothing is poor. They take several weeks to arrive from China and you cannot return any unsuitable items. There is no refund policy because you have to pay to return the items to China which takes weeks and is expensive. Jesse-London is based in China, nothing London or UK about it. It’s a con to reel you in. When I asked to return the items as they were not fit for purpose they told me not to bother, to regift them as the expense to return them would be more than the value of the items. A complete fraud. Do not use them.
10 april 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, especially regarding the product quality, delivery time, and return process. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the return costs and the resolution offered to you.
We take feedback like this seriously and would like the opportunity to review your order and concerns in full. Please email us at info@jesse-london.com with your order number, and our team will investigate this further so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
0 do not purchase anything i ordered 2…
0 do not purchase anything i ordered 2 combat pants on day i ordered them i was told delivery would be in 3 days its been 3 weeks and still haven't received the goods total scam saying it's london but this company is based in China, now I have to get in touch with my credit card to block this payment and get refunded total disaster!!!!
3 mei 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially regarding the delivery delay and concerns about your order. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take delivery and customer service concerns seriously and would like the opportunity to review your case in full.
Please email us at info@jesse-london.com with your order number, and our team will investigate this further so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Stupidly thought company was based in…
Stupidly thought company was based in London because of the name...received dress after 2 weeks, was poor quality and sizing was awful...emailed for a refund only to be told has to be sent back to Asia and I have to pay or they could offer me £3.50 and I could keep the shoddy dress. Complete rip off ..don't use!
21 mei 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, especially regarding the product quality, sizing, and return process. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the refund option offered and the return shipping arrangements.
We take feedback like this seriously and would like the opportunity to review your order and concerns in full. Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
If I could give a 0 star I would. SCAMMED
If I could give a 0 star I would. DO NOT ORDER FROM HERE. The communication with this company was awful and the item I received was a poor attempt at a fancy dress costume.
I waited a month for this dress to arrive and shows up in the incorrect size, although the size guide was followed, and the complete wrong fabric. I contacted to complete a return aware that shipping costs would be obscene, but as per THIER own return and refund policy the item was incorrect as of the wrong variant they are responsible for the shipping, boo.
The hassle I went through to attempt to return this and kept responding with the half arsed email they initially sent was RIDICULOUS. What is the point of their customer support? I thought they were suppose to help.
Morale of the story DO NOT ORDER FROM THIS CO
MPANY, if you want to keep your money and sanity.
I lost brain cells through the discussion with this scam business.
22 april 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially regarding the delivery time, sizing, fabric quality, and return process. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the communication you received from customer support and the return policy referenced in your case.
We take feedback like this seriously and would like the opportunity to review your order and correspondence in full. Please email us at info@jesse-london.com with your order number and any relevant details, and our team will investigate this further so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Oh my goodness
Oh my goodness, It should be zero. I wish I had looked at the reviews before buying from Jesselondon.
I agree with everything that the customers on here have already said. Its not even based in London- you have to send back returns to China- costing a fortune. Then they say , oh yes but you can keep the garment and get £15% back- but I do not want to keep the garment. It looks nothing like the one I ordered, the making of it is poor and its just like a pair of baggy trousers too long, they were meant to be cropped.
Unbelievable! Trouble is I feel like I have been scammed!
20 mei 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, especially regarding the product quality, fit, and return process. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the return costs and the refund option offered, and we take feedback like this seriously.
Please email us at info@jesse-london.com with your order number, and our team will review your case and concerns in full so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
This Company Is An Utter Disgrace - AVOID!
I ordered a pair of cowboy boots for my husband’s birthday in April. I always read reviews before purchasing from a company I have not used before. However, on this occasion, as my husband knew what boots he was looking for, he googled ‘cowboy boots’ and he liked a picture of a pair that came up from Jesse London. I think this is the first example of how the company misleads potential customers. No-one would think that a company with this name would have a warehouse base in China. This demonstrates that from the outset, the company is trying to trick the customer by making them think that they are based in the UK.
We waited just shy of one month to receive the boots and having read the reviews after placing the order (due to the delay in receiving the goods), we were not expecting much. The boots were sent in a bag, not a box and there were no tags or labels on them. They were far smaller than the size 9 we ordered and the quality was poor - therefore, in no way a reflection of what was described on the website.
My husband contacted the company and was told that we have to pay the shipping fees to return the item to China. When he complained, he was told that he could keep the boots and would receive a 10% refund. This is completely unacceptable. The product is NOT what was advertised or described and this is the fault of Jesse London, NOT us. Why would my husband want to keep a pair of boots that don’t even fit?!
I have to laugh when I see the replies from Jesse London to reviews that have been written. They repeatedly express that they want to resolve the issues but this is simply not true. They have no respect for their customers or the money that Jesse London are in effect, stealing from them. I do not believe that this company is operating legally and I will be taking further action if a full refund is not given within the next 14 days.
20 mei 2026
Review zonder uitnodiging
Antwoord van Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially regarding the delivery time, sizing, packaging, and overall quality of the boots received. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the return process and the resolution offered, and we take feedback like this seriously.
We would appreciate the opportunity to review your husband’s order and the communication you have received in full so we can investigate this matter further. Please email us at info@jesse-london.com with the order number and any relevant details, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.