Jianhui London (online store) Reviews 473

TrustScore 4.5 uit 5

4,7

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

You made the ear rings to match the necklace and thru are perfect! Unfortunately I had to pay $22+ duties and fees so won't be ordering anything again anytime soon.

Beoordeeld met 5 van de 5 sterren

Me receiving my earrings and a short period of time once I received them, the quality was excellent. The colors were bright. I have no issues and will be ordering other items.

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

I have purchased several other things from you. I am a little disappointed by how much several of the leather piece necklaces look alike. In the photo of the model wearing 3 or 4 necklaces they lo... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The vendor was extremely solicitous and generously offered a more expensive item at no extra cost when the item I originally ordered d was out of stock.I cannot praise them highly enough. A fantastic... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Sieradenontwerper
  2. Namaaksieraden winkel

Geschreven door het bedrijf

FROM HIS FIRST PIECE , made from broken vintage items found at London’s Portobello Market, Jianhui has been creating versatile sustainable fashion from recycled and upcycled materials for almost two decades. His hand crafted wearable art is loved not only by style icons such as Iris Apfel and celebrities like Lily Tomlin, Dame Prue Leith but also prestigious art museums such as MoMa, Museum of Contemporary Art in Chicago and Museum of Art and Design in NYC runs a special exhibition for Jianhui’s sustainable designs on Earth Day every year. Sustainability is not a trend, but a mission to use resources well and help make our planet greener. This belief is central to everything he does, with his recycled leather collection winning a sustainability award at the NY Now show and his ‘Aqua’ collection being made entirely by hand from recycled plastic bottles and newspapers. Jianhui’s designs and the way he recycles materials have been used as examples in Smithsonian’s text book about climate and sustainability for its worldwide youth education. Jianhui has also been invited for a talk at the Climate School of Columbia University during the Climate Week in 2023. And above all, his designs are flamboyant, playful and simply JUST BEAUTIFUL.


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

473 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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Beoordeeld met 5 van de 5 sterren

Matching Earrings

You made the ear rings to match the necklace and thru are perfect! Unfortunately I had to pay $22+ duties and fees so won't be ordering anything again anytime soon.

2 juni 2026
Beoordeeld met 5 van de 5 sterren

Me receiving my earrings and a short…

Me receiving my earrings and a short period of time once I received them, the quality was excellent. The colors were bright. I have no issues and will be ordering other items.

29 mei 2026
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Antwoord van Jianhui London (online store)

Dear Ms. Jett
Many thanks for your review. So happy to hear that the quality is good.
We look forward to hearing from you in the near future.
Best regards
Jianhui London

Beoordeeld met 5 van de 5 sterren

Très ingénieu

Le fait qu'elle soit confectionnée avec des matériaux reciyée

22 mei 2026
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Dear Ms. Beaudoin
Many thanks for your review. So happy to hear that you like our sustainable designs.
We look forward to hearing from you in the near future.
Best regards
Jianhui London

Beoordeeld met 5 van de 5 sterren

The jewelry is so creative

The jewelry is so creative, and I never see anyone else I know wearing my jewelry

14 mei 2026
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Dear Paulette
Many thanks for your review and support.
We're very happy to know that our designs are unique!
Looking forward to hearing from you in the near future.
Jianhui

Beoordeeld met 5 van de 5 sterren

Beautiful earrings can’t wait to wear…

Beautiful earrings can’t wait to wear mine

8 mei 2026
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Thank you so much for the review. So happy to know that you like the earrings you bought recently.
We look forward to hearing from you in the future!
Jianhui

Beoordeeld met 3 van de 5 sterren

Not as expected and kind of stupid.

Not as expected and kind of stupid.

13 mei 2026
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Antwoord van Jianhui London (online store)

Dear Ms. Michelle Disher

Many thanks for your review.

Sorry to hear that the hand painted rectangular necklace you bought wasn't something you expected. Our photos online show you how it looks on someone. If you need any more detail, I'd advice you to read the description before you buy which tells you the material, length and sometimes about how it was made.

This design has actually been very popular among boutique stores, museum stores and our own online store since we launched it 8 years ago.

But we do appreciate that different people have different taste.

Jianhui
Jianhui London
www.jianhui.london

Beoordeeld met 5 van de 5 sterren

Love the vintage jade

Love the vintage jade, goes well with yellow Jianhui earrings and I have received compliments.

6 mei 2026
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Antwoord van Jianhui London (online store)

Dear Anne

Many thanks for the review and shared your beautiful picture with us!

So glad that you love the vintage jade necklace and it goes well with the earrings you bought from us!

Enjoy and get compliments wherever you go!

Best regards
Jianhui

Beoordeeld met 1 van de 5 sterren

I love quality and uniqueness of the…

I love quality and uniqueness of the jewelry BUT YOU HAVE TO WAIT FOREVER TO RECEIVE YOUR PACKAGE. DON'T ORDER FROM THE SITE UNLESS YOU DON'T NEED IT UNTIL 2027

13 mei 2026
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Antwoord van Jianhui London (online store)

Dear Ms. Linda Harding

Very happy to know that you love the quality and uniqueness of our designs and your order has arrived within the normal delivery time. As we mentioned on our website, post office delivery service is 7-10 working days. Your order actually took 7 working days to arrive: you placed the order at 9:27pm on the 11th May. Today is the 20th May. So it's exactly 7 WORKING days.

If you wanted a faster service, you should've chosen our UPS express service which takes 2-3 working day from our office in the UK to your home in the US.

You emailed me at 17:13 on the 17th May to ask me about the delivery, I replied to you on at 20:10 on the same day, although I was travelling from the UK to the US.

You then emailed me again about the delivery at 6:41am on the 19th May, yesterday. I replied to you at 7:01am on the same day to explain again how long it may take for the necklace to arrive with post office service.

Many of our US customers said our delivery service is faster than most of their online purchases in the US. And as an independent designer, I am very proud to tell you that so far in my 20+ years of business history, you are the 1st and only one who thinks our delivery is very slow. If you have time, please do read our 100s of reviews from our worldwide customers. By the way, we only started Trustpilot review 3 years ago.

Many thanks again for shopping with us and appreciating our designs.

Kind regards

Jianhui
Jianhui London
www.jianhui.london

Beoordeeld met 4 van de 5 sterren

I have purchased several other things…

I have purchased several other things from you. I am a little disappointed by how much several of the leather piece necklaces look alike. In the photo of the model wearing 3 or 4 necklaces they look like they vary more. That being said, I continue to love your jewelry and wish I could afford more.

Bernis

4 mei 2026
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Antwoord van Jianhui London (online store)

Dear Ms. Emmett

Many thanks for your review and huge apologies for the delayed reply! We've been in the US for a fashion show and just got back to our office.

About the hand painted leather necklaces, if they are painted at the same time, then there's less difference in between them. If they were painted at different times, then there might be a bigger difference. It's very difficult to make them exactly the same, but we always to to make the difference as little as possible because we want our customers to buy what they see online, otherwise we may get lots of complaints.

Many thanks for appreciating my designs! We appreciate you!

Take care and look forward to hearing from you in the near future.
Jianhui

Beoordeeld met 5 van de 5 sterren

Beautiful bracelet and thank you gift

Beautiful bracelet and thank you gift! Very happy.

5 mei 2026
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Dear Sherri

Many thanks for your review!

So happy to know that you love the bracelet and gift!
Enjoy!

We look forward to hearing from you in the future.

Best regards
Jianhui London

Beoordeeld met 1 van de 5 sterren

Great accessories

I enjoy these accessories tremendously
They are light and easy to wear,and make my outfits feel really fashion foeard
Great product, delivered quickly

11 mei 2026
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Antwoord van Jianhui London (online store)

Dear Ms. Fettman
Many thanks for your review. Just let you know that the one star review mean 'very bad'. From your review, I guess you meant a 4 or 5 star? If so, I'd be grateful if you could change it?
We're so happy to hear that you like the designs and our fast delivery service.
Best regards
Jianhui
Jianhui London
www.jianhui.london

Beoordeeld met 5 van de 5 sterren

Very happy with my online purchase!

I had very clear communication with Jianhui London and timely delivery, with very secure packaging. These days some packages get roughly handled in shipping. The bag I bought is a one of a kind and I love it! Small and just the right size, and great style!

7 mei 2026
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Antwoord van Jianhui London (online store)

Dear Karen
Thank you so much for your review. It means a lot for us.
I'm so happy to know that you had a great experience with us! We are grateful for your kinds words which will encourage us to go further in the future.
Best regards
Jianhui

Beoordeeld met 5 van de 5 sterren

stunning quality and style

The quality and individuality of these jewellery pieces is fabulous. Everything arrives quickly and is packed and presented really well. I always get comments when I wear this wearable art.

1 mei 2026
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Antwoord van Jianhui London (online store)

Dear Margaret
Many thanks for your review!
So happy to know that you got lots of compliments when you wear our designs. That's the best news for us! We appreciate you!
Jianhui

Beoordeeld met 5 van de 5 sterren

Personal touch and willingness to help…

Personal touch and willingness to help me with my purchase!

1 mei 2026
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Antwoord van Jianhui London (online store)

Dear Jo
Many thanks for your review!
Yes, we always try to give our customers the best experience we could, although it's online shopping, we still try to make our customers feel that personal touch.
We appreciate you and your time!
Jianhui

Beoordeeld met 1 van de 5 sterren

It wasn’t what I expected

It wasn’t what I expected. I thought it would be made of some sort of wood. Not paper.

3 mei 2026
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Antwoord van Jianhui London (online store)

Dear Ms. Pride
Many thank for your review. Would you please let us know a little bit more about your review? What did you mean by 'it wasn't what you expected'? You ordered the butterfly necklace. Di you mean The material of the butterflies or The size? or how it looks? We have all the details on the website both in pictures and description..
Your answer will help us to understand our customers' needs more.
I'd appreciate your time.

Beoordeeld met 5 van de 5 sterren

Beautiful handbag

The product is as beautiful S the ad and was shipped to me without a long wait.

28 april 2026
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Antwoord van Jianhui London (online store)

Dear Ms. Shrut
Many thanks for your review.
So happy to know that you like our designs and enjoyed our fast delivery service!
We look forward to hearing from you in the future.
Best regards
Jianhui London

Beoordeeld met 5 van de 5 sterren

The vendor was extremely solicitous and…

The vendor was extremely solicitous and generously offered a more expensive item at no extra cost when the item I originally ordered d was out of stock.I cannot praise them highly enough. A fantastic customer experience. The goods themselves are of a very high standard and made from quality materials. Fab,

28 april 2026
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Antwoord van Jianhui London (online store)

Dear Ms. Parker
Many thanks for your review.
So happy to know that you like our designs and materials as well as enjoyed our personal service!
We appreciate you and your support for small business and independent designers.
We look forward to hearing from you in the future.
Best regards
Jianhui London

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