JLL Fitness Reviews 

Rower I purchased the Ventus 3 was never that great the mag fly wheel broke after not many meters usage and I was told they could not supply a replacement even if I paid for it so had to throw it in the bin ! Poor

Fantastic product at a very good price
Very good service too

Amazing customer service. Went in for an exchange it was quick, easy and hassle free. Definitely recommend

Offensive tone of email communication. Wrong sized batteries sent with order.

I have the IC400 Elite Indoor Cycle Exercise Bike - 20kg Flywheel for 8 months now.

Sturdy bike and easy to assemble, occasionally creaks, but WD-40 works well.
Friction pad resistance is not perfect, but this is okay for me as I am monitoring my effort through the BPM/calorie readings of my watch.
Unfortunately rust develops on all silver-finish components quite quickly, even after wiping clean.

Update 05/10/2025: Creaking has intensified and WD-40 has no effect. All components with a silver finish are now rusty.

I was seeking a dedicated fitness cycle due to increasing mobility issues which makes my oexisting training equipment unsuitable. I went to the JLL centre and had a friendly reception and shown around various equipment. I tried these and was given the time to make adjustments until I found one that fitted me correctly. Impressed with the staff and the showroom - much better than ordering blind something off the Net. Ordering was straightforward and it took a few days to arrive. Item was well packed and heavy but the deliverer took it into my exercise space for me. Assembly was straightforward and the bike is of decent quality at that price level. Only modification so far is a more comfortable set of pedals. No immediate issues but obviously early days to realistically judge reliability. Overall, I recommend them.

Great product , quick delivery, great cost, does what it needs too , 5 ⭐

Excellent water rower well worth the price .

JLL have fantastic quality products at the best prices and very fast delivery. They keep you fully updated with delivery timetable.

We only needed a small replacement part but the service was great. Details/picture sent for us to confirm the required part with costs and on ordering delivery was very quick.

Good choice of equipment at competitive prices. Would have given 5 stars but delivery took longer than indicated (11 days).

Bike is well made, stable & sturdy. Action is very smooth & quiet. Easy to assemble (YouTube). Seat is very uncomfortable, bought a ‘comfort’ seat from JLL which is tolerable rather than comfortable. Attractive price. Overall very pleased.

This rowing machine is the second piece of equipment I have purchased from JLL having previously bought an exercise bike. They are both excellent quality and the whole family are very pleased with them. The rower was delivered in less than a week, and we live in the Scottish isles so quite a surprise to receive it so quickly. There was a bolt missing from the stabiliser which Lauren sent to us immediately I requested it. Both pieces of equipment are well made, comfortable and quiet in use. I would highly recommend JLL, we are now looking at the treadmills.

Our refurbished exercise bike is brilliant great value and came so fast
I would highly recommend JLL

I bought a refurbished treadmill which came with broken plastic pieces and one bend metal one- these broken pieces wasn't on the description. refurbished item means that the machine will have cosmetic damage as scratches- not broken pieces. Moreover, these broken pieces wasn't in the description on the website.

I requested a refund since they want to send me all these pieces, and replace it myself.. which is not right. Why I would replace broken pieces of a machine who recently was "inspected" and it should be alright in the first place? I didnt pay half of the price (compared of a new one) to replace pieces myself and I dont trust if they actually inspection the machine -Under they policies and UK law, these broken pieces wasnt describe it in the post; so, I requested a refund and to return it, after that was requested... everything was hell.

The collection is kerbside, which means it has to be in the public place when the driver arrives. On top of that, the driver needs to strapped the machine to the wooden crate which they didnt say it to the driver company, and the first attempt it couldnt be collected. The customer support intentionally didnt respond my point on: weather, driver doesnt have the straps, kerbside exposure.

The JLL customer support play cheeky agreeing on what I was saying and changing the rules once it was out of collection. The driver AGAIN didnt took the machine because it didnt have the strap, and mentioned that JLL ALAWAYS does this. I messaged JLL and they told me to wait that the driver should be before 6pm- 4 hours time.

In conclusion, the currier company says that JLL didnt say about the straps and they dont take it. The, JLL says that they did... and the cycle continues.

I hope to have my money back, o I will go to court because it has been terrible service and the item wasnt describe it as it actually was.

Got a great excersie bike at a cheaper price then anywhere else and delivery within 2 days 😁

The original delivery was missing a couple of parts. I called them and they were in the post the next day. Excellent service

Efficient and professional customer service.

Poor products, poor quality, terrible complaints procedures, awful confrontational adversarial staff
You would think with such a massive company and range of products they will be professional or competent - sadly neither.

Not only is that the quality of the product (treadmill s300 is what I own £499) is poor, the belt went bad despite following instructions, initial and regular realignment / checks and lubrication. I had to buy a new belt within a year at a cost of £109...and they sent me the wrong belt. I spent £50 for a technician to come and install the belt they sent me and now have to pay again if and when I receive the new belt.

They are the only retailer who stock this belt - sadly you get stuck with them and their adversarial approach (see their reply below)

I emailed and made contact through their website and received an auto acknowledgement so I know they got my email but sadly...no answer. I called by phone on Monday 23 June at 10.26am...answer machine saying they are closed and open Mon-Fri 9am to 5pm. Called at 12.30 noon and 3pm and 4.30pm and it still answer machine...and no response to email as yet. I then put a review on Trustpilot and suddenly they answered that they will collect the wrong belt they sent for a refund but completely ignored the fact we need a replacement...we then discovered they may no longer make the belts for the s300 model and waiting for them to confirm. therefore, you pay £499 and within a year they no longer supply parts...shocking and disgraceful. Serious incompetence and abysmal products and service...my experience seems to be similar to many other buyers...

similar to numerous other reviews, our experience is "Poor products, poor quality, terrible complaints procedures, awful confrontational adversarial staff."

We reward good sellers with repeat business and confrontational sellers with no customer care with the reviews they deserve

Order made, paid for, received, assembled, tested. Everything perfect, as expected.