Johnsonscleaners Reviews 87

I took a leather motorbike jacket to them as they seem to offer a really good service with 2 levels of cleaning. The jacket was fine but a bit musty from being stored somewhere. I was told it would probably take a week which was fine. But then a week later I got a call saying that I should have been told that there was a risk the product might shrink (bare in mind it is heavy leather....). I asked why they had waited a week to call me as I was expecting it to be back by then..... A week later it arrived. Basically in the same state / smell, but I did get a free coat hanger and a cheap plastic cover. I would have thought with All of Johnsons technology and dry cleaning skills it would have been like new, especially with the cost of such a service. The people in the shop were very helpful and attentive.

DO NOT USE THIS DRY CLEANERS!!

I went to Waitrose Dorking to drop off a brand new dress worth £170 and a two piece suit with evening shirt worth £220 for dry cleaning by Johnson’s, Horsham. The suit and dress hadn’t been worn. When I got them both back I discovered the edging of the dress (which had a multiple layered skirt) was creased and the suit and shirt had huge creases along the sleeves and some of the stitching had come lose. I was very disappointed and decided to ring Johnson’s Horsham to complain about the service. I spoke to a manager named David. I explained what had happened and he told me that, in regards to the dress, if I wanted it repleated, I should have requested this service when I dropped them off. I reiterated to him that it was a brand new dress and didn’t require “repleating”. He replied that this can happen as a result of the dry cleaning process after it has been put through the machine. To this I replied that the dress should be brought back in the same condition that it was brought in and I should not expect this level of service when I am paying good money for it. We then got onto talking about the issue of the suit. David said that the reason for this may have been how the clothes were placed on the rail when they get delivered to Waitrose by the driver. I said surely you ought to be making sure that it goes on there properly and not squashed up. He then went on to telling me that when the driver doesn’t have enough sacks for the clothes he THROWS THE DRY CLEANING ON THE FLOOR. I was shocked to hear this, and told David that I’m sure that your customers would be outraged to hear their garments are being thrown on the floor, especially as they are paying a lot of money. I was extremely disappointed and won’t be using this cleaning service ever again.

I took my expensive White Company bedding to Johnsons to be laundered as I have had a shoulder operation and wanted them ironed which I thought would be great. BIG MISTAKE. The lady in the shop was very helpful though and I paid for my Priority Club membership to renewed as well £26 altogether. On their return my bedding was grey and stank of some sort of fabric starch. I have had to rewash them twice and they still smell of this stuff. Admittedly ironing the the bedding is a challenge but that's why I took them but they could have cleaned them and even used a waterspray (like I do). I can't be bothered to contact them as they won't accept responsibilty they cost £500! Memo to self NEVER have white sheets cleaned at this company.

JULY 2016 BLAZER SENT TO JOHNSONS TO BE DRY CLEANED BY JANET – UPON COLLECTION I REALISED THAT THE BLAZER WAS DISCOLOURED AND STAINED AND NO LONER MATCHED THE SHORTS. I WENT BACK TO SEE JANET STARIGHT AWAY AND ADVISED I WAS LEAVING FOR A CONFERENCE IN DUBAI THE NEXT DAY AND NEEDED IT RECTIFIED BACK TO ORGINAL COLOUR AS THIS WAS A VERY IMPIRTANT CONFERENCE. SHE SAID SHE WOULD PUT I BACK THROUGH THE DRY CLEANING PROCESS AGAIN. I WENT BACK TO JOHNSONS THAT VERY SAME DAY AROUND 120 MINS LATER WITH THE SHORTS AND THE MATTER HAD NOT BEEN RECTIFIED THE BLAZER WAS STILL DISCOLOURED AND THIS TIME SHE TOLD ME SHE HAD ALSO PUT IT THROUGH THE WASHING MACHINE TO MY HORROR. SHE HADNT ASKED ME BEFORE SHE DID THIS. VERY UPSET AT THE TME I ASKED HER I NEEDED THIS RESOLVED TO WHICH SHE THEN SAID SHE NEED TO SEND THE BLAZER OFF FOR TESTING BUT COULD SEE THE BLAZER NO LONGER MATCHED THE SHORTS AND COULD SEE IT WAS ALSO STAINED, SHE ADVISED IF IT WAS HER FAULT SHE WOULD ORGANISE COMPENSATION OF THE FULL SUIT AND HAVE A CHEQUE SENT OUT TO ME. A FEW DAYS LATER I RECEIVED A CALL FROM HER WHILST IN DUBAI WHERE SHE ADVISED THE BLAZER HAD COME BACK FROM TESTING IT WAS HER FAULT SHE ACCEPTED LIABILITY AND TOOK DETAILS OFF HOW MUCH THE SUIT WAS ETC TO COMPENSATE ME 9 MONTHS LATER THE MATTER HASN’T BEEN RESOLVED IM YET TO RECEIVE A CALL FROM HER NEVERMIND A CHEQUE !! MY BLAZER IS STILL AT THE BRANCH IN ROCHDALE WHERE I RECENTLY SPOKE TO THE ASSISTANT MANAGER WHO WAS SHOCKED AT THE CONDUCT. IM VERY UPSET WITH THE WAY THIS HAS BEEN DEALT WITH AND WOULD LIKE A CHEQUE FOR THE VALUE OF MY GARMENTS WHICH HAVE BEEN RUINED BY JANET AT JOHNSONS. PLEASE SEE THE LABEL ON THE BLAZER AND HAVE A LOOK AT THE WEBSITE WHICH WILL GIVE YOU AN IDICATION OF HOW MUCH A TWO PIECE SUIT IS FROM THERE, I AM APPALED AT THE DUTY OF CARE SHOWN TO ME BY CUSTOMER SERVICES AND JANET IN THIS INSTANCE AND HOW LONG THIS HAS TAKEN TO RESOLVE AND CAN CATEGORICALLY STATE THAT I WILL NEVER USE JOHNSONS AGAIN. I WILL ALSO ADVISE ALL FAMILY AND FRIENDS AS TO WHAT HAS HAPPENED HERE. ITS NOW BEEN 18 MONTHS SINCE I PURCHASED THE BLAZER AND I HAVE NO RECIEPT OF THIS HOWEVER PLEASE CROSS CHECK THE VALUE BY LOOKING AT THE WEBSITE

I don't usually write reviews however I feel I should share that I have experienced terrific service every time I use the Leeds Headingley Lane branch. The staff remember regular customers and are extremely welcoming and helpful. Most recently the seamstress, Natalia, made me some curtains up. I can't tell you how delighted I am with the professional finish she has created. She is just fabulous at her job. I highly recommend this branch, the staff work so hard for their customers, nothing is too much trouble and they are a credit to the Johnsons name.

I am a Newton Abbot resident, and for many years now I have periodically used Johnsons Cleaners, situated in the town centre, to dry clean various garments of mine. I have ALWAYS received superb service from Adele (the manager) and her staff colleagues - nothing has been too much trouble, they are absolutely excellen! I have recently learned (when I took a top coat of mine in for dry cleaning only a couple of weeks ago, actually!) that Johnsons have now been acquired by Timpsons. This delights me as well, because I am a customer of Timpsons in Newton Abbot, and I know what extremely good service I receive there!