FRAUDULENT ACTIVITY. AVOID. I was diverted onto a blind link via Facebook and apparently set up a subscription (which I most definitely did not do). The first I knew about Juicetech is when £29.90 was... Toon meer
Bedrijf heeft geantwoord
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Absolutely great products especially the Type C 25W Charger. I have bought this charger around 6 times now due to gifting them to family members and placing them in different buildings I regularly att... Toon meer
Bedrijf heeft geantwoord
Saw an advertisement on Facebook for a power bank and cable for a good price. I was dubious, but I was wrong. Fantastic power bank and cable, great price and quick delivery. Thanks.
Bedrijf heeft geantwoord
Disgusted that you advertise one item, yet deliver me a different item. 2 USB-A, 1 micro USB, 1 USB-C is what I was meant to receive in my order of 5 powerbanks! Yet they turn up, ALL of them! With 2... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Where Bold Design Meets Kinder to Planet Technology. UK's number one mobile phone accessories brand. MFI Apple approved cables, Power Banks, Wireless Chargers & Speakers We have you covered!
Contactgegevens
Haslemere Way 10, OX16, Banbury, Verenigd Koninkrijk
- 01295 477 200
- customerservices@juice.co.uk
- juice.co.uk
3,3
Gemiddeld
220 reviews
Heeft 87% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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Oh wow, expensive rubbish
Oh wow, what can I say. I've been buying juice leads from b&m for the last couple of years and each time they don't last, I must have had at least 7 by now, this most recently bought one was only about 3 months ago. God knows why I kept buying them, I don't have an answer, just thought I'd been unlucky, but I've since read reviews and apparently that's the norm, they literally don't last longer than the ones you get from the pound shop. So that's me done with juice, ordered one from eBay now, can't be any worse.
3 januari 2026
Review zonder uitnodiging
Antwoord van Juice UK
Hello Laura, thank you for taking the time to leave a review. We’re really sorry to hear about your experience and understand how frustrating it is when a product doesn’t last as expected — especially after giving it multiple chances.
This definitely isn’t the standard we aim for, and we appreciate you being honest about your experience. We take feedback like this seriously as it helps us identify where improvements are needed, both in product durability and quality control.
If you’re open to it, we’d really like the opportunity to look into this and see if we can make things right for you. Please reach out to our customer support team on customerservices@juice.co.uk with a few details about the lead and where it was purchased, and we’ll do our best to help.
Juice Customer Services
Excellent customer service
Excellent customer service, replied within hours of my email and problem resolved.
29 december 2025
Review zonder uitnodiging
Antwoord van Juice UK
Hi,
Thanks so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team.
We really appreciate your support and hope to see you again soon!
Stuck with a faulty product
I bought a long charger cable in August that has since stopped working. I've been trying to contact the customer services team for weeks with no response so now I'm stuck with a faulty product. I could've bought the same quality from Primark for a fraction of the cost. Won't be buying from juice again.
7 augustus 2025
Review zonder uitnodiging
Antwoord van Juice UK
Dear Victoria,
Thank you for contacting us and we appreciate your feedback. We can confirm that your communication has been received, and we have responded to it and sent a replacement out which we hope will reach you very soon!
We will follow up with tracking information on the e-mail we have for yourself.
Sincerely,
Juice Customer Services
I bought a Juice wireless universal…
I bought a Juice wireless universal mobile phone charging pad from Tesco for £18. Total waste of money, the pad would just flash green without charging my phone then would occasionally charge it for a second or 2 before going back to flashing green without any charge.
No issue with the cable or plug it’s the pad itself that was the problem.
8 december 2025
Review zonder uitnodiging
Antwoord van Juice UK
Dear Juice Customer,
Thank you for taking the time to leave a review, and we’re really sorry to hear about the trouble you’ve had with your Juice Wireless Universal Charging Pad. That’s definitely not the experience we want for our customers.
The flashing green light usually indicates an issue with the pad recognising a device, so we’d really like to look into this further and get it resolved for you.
When you have a moment, please could you contact our customer support team at customerservices@juice.co.uk with the following details:
A photo or short video showing the issue
The batch number from the charging pad (found on the base or packaging)
Proof of purchase, if available
We’ll be happy to arrange testing and provide a replacement or refund where appropriate.
Thanks again for letting us know — we’d like to make this right for you.
Sincerely,
Juice Customer Services
I am the most loyal juice buyer
I am the most loyal juice buyer. Even though they always fail . Every green cable charger fails after 6 mths. I feel i am constantly returning them to argos who are angels. I buy because they are UK company and stocked by retailers. But i really have to stop this cycle of buy return buy return. Reading the reviews on here are shocking. I know they are under warranty but every single charger I buy i return. I take good care of the cables
7 december 2025
Review zonder uitnodiging
Antwoord van Juice UK
Dear Theresa,
Thank you for taking the time to share your feedback, and for being such a loyal Juice customer — we truly appreciate your continued support. We’re very sorry to hear that you’ve experienced repeated issues with our green charging cables. That’s not the experience we want for any of our customers.
While our products are covered by warranty, we completely understand how frustrating it is to feel stuck in a cycle of replacing the same item. Your comments show you’ve taken great care of the cables, and we take that seriously. We are currently reviewing feedback like yours to ensure our products meet the reliability you should be able to expect from us.
We’d really like the chance to investigate this further and help get this sorted for you. If you could reach out to us directly at customerservices@juice.co.uk with details of the product and your experience, our team will be more than happy to assist.
Thank you again for your honesty — it helps us improve.
Sincerely,
Juice Customer Services
Charging leads stop working after a few…
Charging leads stop working after a few months ! I have bought three leads now from Juice of different lengths - all C charger compatible for my iPhone.
Every six months they stop. They work well and suddenly just stop! There must be an inbuilt short lifespan to ensure you buy more.
I’m going to have to put them all into an electrical recycling bank.
Environmentally, it is really poor to have chargers which only lost a few months. They are also more expensive than the unbranded versions.
Right- I’m going to try an unbranded C charger and see how I get on. I’m very disappointed that I spend more on Juice products which don’t last and are not environmentally compatible.
It isn’t even the cost so much as the environmental damage that this company is doing m, by not producing quality products which are long lasting.
Really inconvenient too! The lead suddenly stop charging overnight - you find your phone isn’t charged. How frustrating! Life is difficult enough without all these annoying issues.
First world problems I know, but when you are working daily and you have to keep up with your essential emails, texts and travel, it’s absolutely the last thing you need. I won’t be buying Juice products again. They are just unreliable.
6 december 2025
Review zonder uitnodiging
Antwoord van Juice UK
Hello Alexandra,
Thank you for taking the time to share such a detailed review. We’re really sorry to hear that you’ve experienced repeated issues with your Juice charging cables — we understand how frustrating and inconvenient it is when a cable suddenly stops working, especially when you rely on it daily.
Your concerns about reliability and environmental impact are completely valid. Our aim is always to design products that are durable, long-lasting, and responsible, so feedback like yours is incredibly important for us to learn from and improve. This certainly isn’t the standard we want any customer to experience.
We’d really appreciate the opportunity to look into this further for you. If you could please contact our customer support team at customerservices@juice.co.uk
with details of the cables you’ve purchased, we can investigate the issue and see what we can do to help. All of our products are covered by warranty, and we want to make this right.
Thank you again for highlighting your experience — it helps us move closer to the quality and sustainability you expect and deserve.
Sincerely,
Juice Customer Service
Contacted juice as my iPhone cable no…
Contacted juice as my iPhone cable no longer worked and was under warranty still. Contacted customer service with proof of purchase and showed my registered warranty. Took a little while but got a replacement cable through the post today- thank you
5 december 2025
Review zonder uitnodiging
Antwoord van Juice UK
Dear Cathryn,
Thank you so much for taking the time to leave this review! We’re really pleased to hear that our customer service team was able to help and that your replacement cable has arrived safely.
We appreciate your patience during the process and are glad we could get everything sorted for you. If you ever need anything else, we’re always here to help.
Juice Customer Service
Customer Services dont answer calls
UPDATE
After raising a ticket with PayPal, Juice did get in contact via email and to their credit the matter has (fingers crossed) been resolved quickly. They said their telephone systems are broken(???). Anyway to be fair to them I have amended my rating accordingly.
I had a problem with an online order, which could have been easily resolved, however it is not possible to call their customer services team, each time I phone I am instantly disconnected, I have tried phoning over 25 times and it disconnects every time. This is very frustrating. I bought from a registered UK company thinking it would better! Thankfully buying via PayPal has allowed me to process a refund. Therefore I advise you avoid buying from this Juice Uk (also called Gusto Telecom)
19 november 2025
Review zonder uitnodiging
Antwoord van Juice UK
Good afternoon, thank you for your feedback and we are really sorry to hear that you couldn't get through to us. Our telephone lines are working and you can contact at any time if you require any further assistance from us. Many thanks.
4 port travel charger
Bought this product in June ready for a holiday in the USA. Worked well and also, initially, when we returned home. I then found that the 3 pin interchangeable plug wasn’t always making a good connection and the various devices had not charged. I contacted Juice, provided all the product details, and they sent a replacement which arrived a few days later. Couldn’t fault Juice for their speedy response to my complaint, first class.
20 oktober 2025
Review zonder uitnodiging
Antwoord van Juice UK
Hi,
Thanks so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team.
We really appreciate your support and hope to see you again soon!
Pick’n’mix earphones
I bought the white pick’n’mix earphones as my other brands were broken. For the amount of money I paid I was pleased with them. They were comfortable to wear and I even forgot I had them in my ears on a long journey. Sound quality was good for the price I paid. Very pleased.
9 augustus 2025
Review zonder uitnodiging
Antwoord van Juice UK
Hi,
Thanks so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team.
We really appreciate your support and hope to see you again soon!
Product broke down within warranty…
Product broke down within warranty period. Contacted company who replaced item after I provided details of fault and proof of purchase. Good customer service.
23 oktober 2025
Review zonder uitnodiging
Antwoord van Juice UK
Hi,
Thanks so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team.
We really appreciate your support and hope to see you again soon!
Great Service, Recommended
I had an issue with a device I had purchased from TK Max.
My return date had expired with them.
I contacted Juice via e mail. I supplied details, images and explained what the issue was.
I had a prompt response with advice to try and sort the issue.
Unfortunately the device still had an issue. I contacted Juice again , a replacement was sourced and is on the way.
Many Thanks' Juice.
Regards John T
16 oktober 2025
Review zonder uitnodiging
Antwoord van Juice UK
Hi,
Thanks so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team.
We really appreciate your support and hope to see you again soon!
No support if there's a problem
I've reached out twice re a broken cable, once via email and another via their website. Nothing back. My cheaper cables have performed much better.
13 oktober 2025
Review zonder uitnodiging
Antwoord van Juice UK
Hello Ross,
Thank you for reaching out to Juice.
We are very sorry to hear that you have experienced issues with your Juice Product and lack of response regarding your issue.
Could you please e-mail me directly to klaudia.sztuka@juice.co.uk to allow me to look into the matter for you?
To speed up the process of getting the problem resolved for you, could you please include the following information in the e-mail:
-Your full name and your address
-Product details (colour, model)
-Description of the issue and any photo/video evidence of the fault if relevant)
-Proof of purchase / warranty registration to verify your 12 months manufacturer guarantee
I am looking forward to hearing back from you soon to try to help with your enquiry in the best possible way.
Kindest Regards,
Klaudia @ Juice Customer Services
Charger only lasted around 2 months
***update***
I am updating the rating purely based on the customer service I have received since leaving my review. Juice have now dispatched a replacement cable which I hope lasts longer than the previous one.
Charger only lasted around 2 months. Always careful with it and just stopped charging. Contacted customer services who did not get back to me. Customer service: 0 Product: 0. Extremely dissatisfied with the charger which is not fit for purpose.
1 september 2025
Review zonder uitnodiging
Antwoord van Juice UK
Dear Catherine,
Thank you for reaching out and sharing your feedback. We're truly sorry to hear that your charger stopped working after just two months, and even more concerned to learn that you didn’t receive a response from our customer service team. This is far from the experience we aim to provide, and we sincerely apologize for the inconvenience and frustration caused.
We take product quality and customer support very seriously, and we’d like the opportunity to make things right. If you're open to it, please reply with your order number or any relevant details to klaudia.sztuka@juice.co.uk, and we’ll ensure that your issue is reviewed as a priority.
Again, we apologize for the trouble you've encountered and appreciate your patience. We're committed to improving both our products and service, and your feedback is invaluable in helping us do so.
2/2 cables so far stopped working well…
2/2 cables so far stopped working well before warranty ended.
Their website flat doesn't work, warranty registration redirects to a defunkt web address.
18 september 2025
Review zonder uitnodiging
Review of the product
Review of the product. The eco green outer case split apart when I wasn’t using it. Now I’m wary of using or recharging it in case of fire. Admittedly it’s very powerful when it works but it’s a heavy lump to carry around and expensive to replace because the casing isn’t up to the task. Because I’ve had it over 2 years I haven’t bothered contacting them. I’ll buy a different brand next time.
1 september 2025
Review zonder uitnodiging
Great Customer Services ( regarding my faulty item)
Me personally give this companies customer service 5 stars, I had a portable charger that failed within its year warranty, my dealings with Juice UK customer services, I cannot fault, I still had my receipt as bought from major retailer who keeps your purchases within there online previously bought items.
If Juice UK customer service is reading this post, Thanks Again for your resolve.
9 september 2025
Review zonder uitnodiging
Antwoord van Juice UK
Hi Nick,
Thanks so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team.
We really appreciate your support and hope to see you again soon!
Power bank falling apart
I bought a juice power bank 2 years ago and aware that this product was no longer under warranty I felt that Juice would want know about the condition I found it in when wanting to charge it recently. The outer case looks like it has been forced open revealing the insides of the pack and it looks burnt in all four corners. It appears as if it has overheated, even though it has been sat in a drawer since my holiday last year. After writing to the company I received a reply telling me that I should have been charging it at least every 3 months, something that I had not been made aware of when I bought it. Customer service advised that as a gesture of good will, if I sent a video of the power bank showing it’s condition they would send me a new one to try. Unfortunately after passing on this information and my address details this has not materialised and they are now not responding. I am writing this review to make others aware of how to look after your power banks so you don’t experience the same problems.
21 augustus 2025
Review zonder uitnodiging
Antwoord van Juice UK
Hi Beverly,
Thank you for taking the time to share your feedback, and please accept our sincere apologies for the inconvenience you've experienced.
We’re really sorry to hear about the condition of your power bank and completely understand your concern. While it’s true that power banks — like many electronic devices — do require some basic care and maintenance (including charging at least every 3 months to help preserve battery health), we apologise if this wasn’t clearly communicated to you at the time of purchase.
We genuinely appreciate you bringing this to our attention, and we want to assure you that your safety and satisfaction are very important to us.
Regarding your case, our customer service team has sent follow-up emails outlining the next steps and are currently awaiting a response from you. If you haven’t seen these, we kindly ask you to check your inbox and also your junk/spam folders, just in case our messages were filtered there by mistake.
We’re still very much here to help and keen to resolve this for you. Please feel free to reply to our last email, and we’ll be happy to assist you further.
Thank you again for your feedback — it helps us improve and better support our customers in the future.
Juice Team
Bad initial communication - improved after complaint.
**UPDATE 12/09/25**
After I posted the review below, I was contacted by (I assume) a senior member of Juice's Customer Service Team. They were suitably apologetic, understanding and did go the extra mile in resolving the issues which I had - although they were unable to provide a suitable power bank. In light of this I'm changing the rating to three stars as although the situation is resolved, there were still issues which should never have happened - but hopefully Juice will be able to use this as a learning experience and will deliver better service to future customers. I've also amended the original title ("Avoid, avoid, avoid. Hopeless communication") to something which I feel is more appropriate.
Bought two Eco 4 power banks direct from their website which specifically states that there is a micro USB charging port as well as USB C - photos of the product on the website show the same. On arrival it’s obvious that there are no micro USB ports in the item. Emailed and received a terse reply so tried calling them. Their phone system has 4 options: Sales, Logistics & Customer Service, Accounts and Design. The one I need, Customer Service, disconnects the call as soon as it is selected and the other three options ring without ever being answered.
I eventually managed to get a prepaid label and returned the items but have had no acknowledgment of their return nor confirmation that a refund will be issued. Emails remain unanswered. My next step will be Oxfordshire Trading Standards as they are supplying items which do not match the description.
Avoid this company like the plague.
28 augustus 2025
Review zonder uitnodiging
Antwoord van Juice UK
Hi David,
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience regarding the incorrect product description and the lack of communication from our team.
Please check your email when convenient for confirmation and further details.
Your feedback is incredibly important to us—it helps us identify areas where we need to improve and ensures we can provide a better experience for all our customers moving forward.
Thank you again for your patience, and we’re truly sorry for the inconvenience caused.
Juice Team
Bought the juice ear pods from Tesco…
Bought the juice ear pods from Tesco come with a standard c charging slot
It’s not it only works with their cheap 10p cable so not buy you can get so much better for the same price
So a week later and only the right one works possibly the worse ear buds I’ve bought to be fair
24 juli 2025
Review zonder uitnodiging
Antwoord van Juice UK
Hi David. We are sorry to hear about your poor experience with our product. Please contact us on customerservices@juice.co.uk to see how we could help.
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