Jurnileasing Reviews 

The single worst leasing company I have ever had the misfortune to deal with, and unfortunately, I'm stuck with them until the end of my contract.

Since they bought out Drive Electric, where my original lease was taken out, everything has gone downhill. Poor communication, worse customer service, defensive and passive-aggressive communication to escalated complaints... the list goes on!

Whilst going through an insurance claim, they bottlenecked the process by waiting over a month to provide vehicle value figures, and kept blaming the insurers (who were excellent communicators and transparent the whole time). When I escalated this, I was told it was not unreasonable to take 30 days to provide figures or not to keep a customer updated on progress.

Recently, I tried to book a service in advance. Knowing my busy schedule, I gave plenty of notice and had it planned... they decided it needed doing sooner for some reason, so it got far too complicated. They ended up booking a service without giving me any dates or information, and then a mobile agent just turned up out of the blue, expecting to service the car.

Replacement vehicle orders? A complex bureaucratic nightmare akin to buying and completing on a house purchase, with similar protracted and constantly moving dates to when you get the keys!

I have dealt with a number of lease companies over the years, but this one has assured me that purchasing my next vehcile myself is teh best way forward.

A frustrating experience throughout, having to continually chase people to get answers to delivery timelines. There was simply no information proactively given to me throughout the whole leasing process over 5 months.
I had to chase to finally find out the vehicle had previously arrived at the dealer, but then some financial system issue prevented the finance agreement from being released to me.
Another 6 weeks passed, and still no information provided on an ETA when this would be resolved.

I had to finally resort to issuing a formal complaint, then things finally started to move. I have now received the lease vehicle, but I would certainly not use this company again - far too much stress and unknowns.

Having decided which car I wanted and seen an excellent price on website I made contact with Luke Pettit, who talked me through the whole process.
Having seen the reviews on here I was very dubious, but everything went very smoothly, I had a choice of colours and it arrived 2 weeks to the day after ordering, which was quicker than I expected.
No money parted until after car delivered.
I would thoroughly recommend this company and its staff, also heads up to Niamh for simple paperwork ( actually all on line!).

Don't Waste your time, We have been waiting 8 weeks for a vehicle that was supposed to be 3-4 weeks from date of order.
very little communication/information/during 8 weeks unless we Chase them.
latest answer after chased again today.
Basically saying they can not provide any further up date!!

Waited in all day for car delivery only to be told ‘the driver isn’t answering his phone’. Was told it would be sorted the next day - but again had no contact and now offices are closed. No one seems to care one bit.

Ignore any timeline they tell you and do not go with this company if you are in a rush!
At the end of the day, like the other review says, they are are a leasing company- nothing more, nothing less.
But they did tell little white lies at the beginning of my process. I was told 4 weeks until delivery- and it’s now 8 weeks and I’m still waiting. Car was due tomorrow and I’ve just been told it’s delayed again.

I first contacted Jurni when looking for a couple of lease vehicles for me and my business partner. Lauren Ball was the person who helped me find the right deal for our business and she has been nothing short of amazing from the start.

I have since been back to her for my partners personal lease, and I happily recommend her and the team because of my continued experience.

Lauran Ball is absolutely brilliant, I'll always go to her first in future. Lauren is one of those people who just wants to help people, she's nice to deal with and her attention to detail is second to none.

I highly recommend having a conversation with Lauren at Jurni, she makes the whole process easy and simple.

Purchased a BYD EPT3 van for my business. There was a delay in the van being delivered despite being listed as "in stock". The delay was apparently outside thier control. A week or so after the van was delivered it broke down and refused to select drive. I called Jurni who passed me onto BYD's warranty line. You must understand Jurni is just a broker and was unable / unwilling to offer any aftersale assistance. Overall they did what was expected, they brokered a deal between us, finance company and the dealer. Nothing more, nothing less.