Just Flutes Reviews 

1.315
TrustScore 5 uit 5

4,9

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I needed help to determine which edition of a piece to buy, sufficiently clear for me to be able to read easily. Just Flutes staff were very helpful in looking through the available ones and helping m... Toon meer

Beoordeeld met 5 van de 5 sterren

Good communication. Questions answered. Prompt delivery. Great piece of kit. Fits really well and takes the weight off my neck. Still really easy to to play the instrument. Recommend.

Beoordeeld met 5 van de 5 sterren

I ordered an MK Kelpie low D wistle from Just Flutes.The service I recieved was outstanding. The delivery time was very fast (2 Days) The instrument was extremely well packed and the comunication... Toon meer

Beoordeeld met 5 van de 5 sterren

Ive now ordered several items through Just Flutes (including a flute). I’ve found both delivery and returns to be completely reliable. Also you can get hold of a person if you need to rather than ann... Toon meer

Bedrijfsgegevens

  1. Muziekinstrumentenwinkel

Geschreven door het bedrijf

The UK's leading flute specialist. Estabnlished in 1985, Just Flutes has been the professional's go-to for flute music, instruments, repairs and accessories. Croydon, South London.


Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,9

Alle reviews

(1.315)

45 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Great service with good communication

Great service, after searching around for sheet music on various sites, I now check Just Flutes first as always seem to have what I need in stock, or give the date to expect it. Easy to order, great delivery updates and arrives on time.

2 mei 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Nuvo jSax reeds

You had the niche items in question, plastic Nuvo jSax reeds, in stock and got them out to me as expeditiously as promised. Many thanks for your great service once again!

2 mei 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I bought an antique flute

I bought a flute. Not just any old flute, but a fine historic antique flute; a Djalma Julliot. It was described as "approximately playable" but turned out to be totally playable. Also, an engraving on the flute, which their blurb didn't mention, and didn't show in the pictures, pointed to it having had an interesting historical connection with Switzerland. The flute reeks of history! The price was also affordable and reasonable; rare for this age and type of Boehm flute. Speedy and helpful service; very speedy delivery and excellent safe packaging. I will be buying from this company again.

There was a severe technical glitch when trying to order online. In the end, I had to swap from my usual Firefox browser to Chrome (on an Android phone) in order to complete the order. Otherwise, plain sailing.

14 mei 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

10/10 service every time

I'm a professional saxophonist and I go to Just Flutes for all my flute doubling needs. The staff are so helpful, knowledgeable and friendly, I literally cannot fault this shop at all! The repair service is also very friendly, quick and reasonably priced. 10/10

29 april 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Everything went without a hitch.

Everything went without a hitch. The way things used to be done before computers!! When I purchased from catalogues and spoke on the telephone there were very rarely any problems. These days people blame the computer when there is a problem. However, garbage in, garbage out!! The truth about computers.
I heartily recommend Just Flutes and shall shop here again.
Many thanks!

1 april 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Just what I was looking for

I looked everywhere for this particular music book and found it here at Just Flutes! It was a competitive price and was packaged well and posted quickly. I will definitely look here first next time!

10 maart 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent Service

My recorder was delivered really quickly and well packaged, and I am enjoying playing it. I found the price was very competitive compared with other well known music shops. I would thoroughly recommend Just Flutes.

17 maart 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great products, great customer service

Online ordering is quick and easy. Staff have a wealth of musical experience, are helpful and professional. Have dealt with both over the phone and face to face and always excellent customer service.

1 november 2024
Review zonder uitnodiging
Logo Just Flutes

Antwoord van Just Flutes

Thank you for taking the time to leave a review, Jacqui, we hugely appreciate it!

Beoordeeld met 5 van de 5 sterren

All good

All good. Prompt delivery from stock.

22 december 2024
Review zonder uitnodiging
Logo Just Flutes

Antwoord van Just Flutes

Thank you for your review Sebastian, we hope to be of service again soon!

Beoordeeld met 1 van de 5 sterren

Sent order to wrong address and no customer service skills

Spent around £46 on two separate orders to different addresses - they put them together as one order (both were presents) so now have to buy another present - can hardly ask someone to give it back!!
They offered a measly £10 voucher - meaning I'd have to put in another order - not enough for the hassle and stress they've caused me and as if I'll buy from them again?!

I asked at least for a £10 refund, they said no.

No acknowledgement of the stress they caused - or that sending to different addresses 1. was THEIR fault and 2. cost me a lot more than £10 to rectify, having to buy another present to make up for them sending both to the same person and address - even though the orders were for different names and addresses.

Literally no care for their customer both in the initial mistake, but more importantly in the way they have dealt with it since - still can't get over the £10 voucher offered - and refusal to give even a £10 refund for their mistake. Awful customer service, do not recommend.

20 november 2024
Review zonder uitnodiging
Logo Just Flutes

Antwoord van Just Flutes

Dear Lizzie,

Thank you for your feedback.

To provide clarity for others reading the above, you placed two separate orders for sheet music within a short time frame. In our experience, this occasionally happens when a customer remembers additional items after checking out, and places a new order for the item - in such cases, we typically combine the orders so that both orders arrive together. Unfortunately, in this instance, we didn’t pick up that you had input different delivery addresses for each order and so, while our intention was to be helpful, both orders were shipped to the same address. Both items were delivered safely and on time.

We fully take responsibility for the error with your order, and we apologised for our error and offered solutions which we felt were fair and appropriate but which you declined.

We regret this one-off human error and can assure you that it is as frustrating for us as it is for you. Since you brought this to our attention, we have adjusted our procedures to prevent similar issues in the future. While we may not have reached your desired resolution, we believe we made every effort to address the situation fairly and in good faith.

Beoordeeld met 5 van de 5 sterren

Very pleased with the curved head flute…

Very pleased with the curved head flute for our granddaughter. An excellent service from Just Flutes, overhauled before sending it out. Excellent service.

20 november 2024
Review zonder uitnodiging
Logo Just Flutes

Antwoord van Just Flutes

Thank you for your kind words! We're thrilled to hear you had a great experience and look forward to serving you again.

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