Just Travel Cover Reviews 

Easy to use web site and more affordable for pre existing medical conditions.

We were just about to leave on holiday, 3 days before one of us was diagnosed with cancer. I called my travel insurance provider who instantly cancelled our annual policy.
Needless to say I was most upset until I was told about Just Travel. What knights in shinning armour. They covered us for our holiday at what we felt was a very reasonable amount.
We are now seriously considering using them to get an annual cover once we know out outcomes.

Member of staff was polite, knowledgeable and insurance cover was issued at a good rate.

A 1 star review for Just Travel. They are great when buying travel insurance as I have done for years but when you claim it is a different story entirely. They just wash their hands of you !! Will never use them again !!

Disappointing experience. My emailed quote increased by £25 overnight with no prior warning. The staff were unfriendly and showed no interest in honoring the original price or helping me out. I’ve decided to buy elsewhere—definitely wouldn't recommend if you're looking for consistent pricing.

I have used Just Travel Cover every time I've gone on a cruise as they are consistently helpful, efficient, good value and provide all the cover required as a disabled traveller. Big thanks to Precious and Katie.

What a terrible company my mother in law has used this company for many years and sadly they are linked to an awful company called Good2Go . My dad was sadly admitted to hospital and is really poorly so we have had to cancel our upcoming trip to celebrate her 80th birthday. I am her only family member as her son /my husband passed away and we were revisiting the place we all went together and wanted to remember our happy times. She was advised that she is covered for me daughter in law/ companion not being able to go but it had to be me who was poorly so she could claim (appaulling) and not my dad as not a direct relative how heartless and unsympathetic I would definitely avoid this company will never use them again.

Very easy to answer questions

Always friendly efficient service can’t be faulted.

Easy to navigate site especially when renewing policy. Quick feedback of purchase and ability to view all documents online. Efficient service. Just received paper documents too which are handy to have in hand.
Overall impressed with the service and price.

I filled everything out and was left in a frustrating endless loop going nowhere. i WILLHAVE TO CALL THE PHONE NUMBER TOMORROW

I have purchased travel insurance many times through Just Travel but this is the first time I have claimed. They sell you a policy underwritten by International Medical Group and the paperwork they send to you looks ok with all the cover you require. HOWEVER when you come to claim it is a very different story. JUST TRAVEL just refer you to IMG directly and when you phone you realise that their handlers are based abroad and very hard to understand. It took nearly an hour to lodge the claim on 9th January 2026 but I am still waiting 5 weeks later. Emails go unanswered and when you phone they just say they will escalate it and contact you by the end of the day by email. THEY DO NOT !! Just Travel are happy to sell you these policies but then wash their hands of you. PLEASE PLEASE DO NOT USE THEM UNTIL THEY START USING REPUTABLE INSURANCE COMPANIES !!

Very simple process to order insurance especially as regards existing medical conditions . I have returned as a customer as they offer superior cover at reasonable prices as compared to their competitors.

This is the second time I have taken Travel insurance with Just Travel.
Both times the staff I dealt with have been very helpful and pleasant, and worked quickly and efficiently. They were clear and concise explaining the various policy benefits and terms, and took my medical history sensitively.
It was good to have three levels of cover to choose from and I was happy with the price charged.
Thank you!

It was was a very quick hassle free service

Very happy with service supplied and insurance cover was more reasonably priced than some competitors.

Attempted to purchase travel insurance on line which was relevantly easy thank you
But had a problem while paying so ended up contacting company ,
The person I spoke with was brilliant

When doing the application on site it was good then after payment it went a bit astray leaving me to call your office to make sure the payment went through and for you to send me the documents, after that it was all good.