Jwhg Reviews 

Telefonisch bei der J.W. Handelsgesellschaft mbH in Steinbach-Hallenberg Termin ausgemacht zur Fz.-Besichtigung und Probefahrt mit konkreter Kaufabsicht. Bei Ankunft am nächsten Tag war das Auto nicht wie abgesprochen vorbereitet, sondern zugeschneit (Schneefall lag allerdings schon Tage zurück), der Akku leer, Tank leer. Wie soll man da ein Auto besichtigen bzw. die Funktion eines Hybridfahrzeugs beurteilen? Da muss man halt das Auto unterstellen und laden, wenn man es seriös verkaufen will. Wer weiß, wie lange das schon so leer da rum steht und ob der Akku nicht schon Schaden durch Tiefentladung genommen hat. So etwas hab ich im Leben noch nicht erlebt. Absolute Frechheit und schade um die Zeit. So sind wir eben nach 5 Min unverrichteter Dinge wieder verschwunden und hatten noch eine schöne Zeit im Meeresaquarium Zella-Mehlis. Einen Monat später habe ich im Übrigen einen besser ausgestatteten Q5 55 TFSI e bei einem Audizentrum für das gleiche Geld mit 30 Tsd km weniger und mit hervorragendem Service gekauft.

Aucun suivi client, aucune écoute, aucun scrupule

Failure on all levels

If you're a customer looking to get annoyed, you've come to the right place.

Online offer:
Advertisements placed should be viewed with the utmost caution. Cars with repaired damage aren't declared as such on the portals. Accordingly, a 600km drive with a big question mark upon returning home.

Telephone contact:
Non-binding and not customer-oriented. A different employee every time I contacted them, and it all started from scratch.

On-site:
"Open" communication that the selected car still had damage. "They want to be open." First, just paint damage, then the door was replaced... Is this how vehicle history is handled, or are they trying to trick us?

Commitment:
The promised reservation period was not adhered to, and the vehicle we selected was sold by another employee without consulting colleagues, despite an internal note.

No customer focus:
Despite a friendly approach, there was no telephone contact/callback and no comparison offer. No effort to serve customers...

Nevertheless: Mr. Arndt was truly sorry...nice lady at the reception

Summary assessment:

Massive deficiencies in:
Micro- and macromanagement
Customer appreciation
Lack of transparency
Worst customer service
Unrealistic promises
Reliability
Honest advertising
Goodwill & complaint management

Subsequently, the matter was passed on to the "mobile.de" platform. "Internal monitoring" by the trading company was offered. Many thanks for the pleasant conversation with a competent employee, who gives one the feeling that such hotbeds of annoyance might be aware of the consequences of their actions.

I have had a very dissapointing experience with J.W. Handelsgesellschaft mbH and can in no way reccomend them.

On the 29th of January i purchased from them. We had agreed on a specific meeting time, but had to wait for four hours before getting the car handed over, without any explanation for the waiting time. Meanwhile they checked my old car, which we had traded, several times, and even drove in it.

We had a written agreement of a value of my old car of 5.000 euro, and I had sent pictures and documentation of the car of which it was clealy stated that the car had no back seats. This had all been disclosed 9 days berfore the exchange.

The next day, after arriving back in Denmark, I recieved a message from the company (Tim Ziegler whom I had made the agreement with), that they only wanted to pay 4.500 euros for the car, since it had no backseats - even though this information was given in duee time. I have repeatedly tried to contact the owner Jan Wenzel to resolve the issue, but have not recieved a reply.

The result is now that their company has my car, while I have not recieved the full payment agreed upon in a written agreement. This is unacceptable.

I hope that the company will take full responsibility and honor the original agreement.