Kaiser UK Reviews 674

The kettle is an aesthetic pleasing addition to my farmhouse kitchen. It is a nice weight not too light thus feels as if it will last for many years.

Fantastic coffee maker, amazing instructions that make sense.
It looks beautiful too!

I live on a Narrowboats widebeam and the hob with the ability for LPG is perfect

We have had our gas cooker for just over 4months very please with the look and how well it is made but the oven it's self is not as good we only had one rack and the food was getting burnt on the bottom all the time so order another over rack but I find it still burning the food.

Really happy with my oven and hob, stunning! Solid and astetically pleasing. Swift delivery! On time! Good communication from courier.
All round great customer experience!

Beautiful appliances, user friendly site, excellent communications.

Fast delivery well packed looks and work great

Excellent service and product very pleased with purchase

Love the cooker hood really tidy and effective. Good fold back design with powerful extraction!

Great customer service and efficient delivery

Every touch point was excellent from the website to payment and instore.

Quick communication and friendly service. Fantastic looking items that compliment our kitchen.

Great product: it is a small oven yet it is fully functioned like larger standard models and performs equally well. Efficient service and quick delivery.

While the showroom and sales experience was positive, the installation and post installation support were poor.
The actual installation (of a cooker hood) was messy and incomplete. We were left with a non-functioning cooker hood for me to sort out. I had agreed that I would arrange to get the stainless steel chimney cut down as my 8 foot ceiling height is apparently "low" and they can't perform this type of task. Not ideal but I agreed, however the installation team weren't able to connect the hood to the external extraction duct and left that for me to sort out! I paid £150 for installation and did a lot of it myself. I also found that the installation team had assembled the hood incorrectly, so I had to resolve that also. When I went back to the Kaiser sales team I didn't get a great response. Once they have your money in the till, they don't seem to care about your experience. They did give me the telephone number of their own installer (rather than the sub-contractor who installed the hood) and he was helpful when I called him but no offer was made for him to come to my house and sort the mess out. 3 stars because the extractor hood seems very good which I consider generous as install would rate a 0. Be cautious with this company.

Poor customer service experience. Communication was slow and unhelpful, and it was difficult to get a clear resolution to my issue. I had to follow up multiple times without any real progress. Overall, quite disappointing.

Appliances second to none issue over kettle now resolved couldn’t have spoken to a more helpful man. Thank you

We purchased an oven and hob Empire bundle directly from Kaiser in advance of our kitchen renovation. The hob arrived with damage that was only discovered prior to installation, while still unused and with packaging in place.

When we contacted Kaiser, the claim was dismissed purely on the basis of a strict 7-day reporting window, with no attempt to inspect the item or consider the fact it had never been installed or used.

After realising Kaiser were not going to help us we realised that we had to inform them that this was a statutory consumer rights issue, however the response remained focused on internal policy (dismissing UK consumer rights) rather than addressing the condition of the goods at the point of delivery.

This felt incredibly unreasonable and dismissive, particularly for a brand positioning itself as ‘premium’.

The issue was ultimately only resolved after going through our bank, which should not have been necessary for what was clearly a legitimate problem. Although I have to admit after the trouble they caused us and the delays it created, it was incredibly satisfying to claim a successful chargeback.

During that process we sourced an identical replacement hob separately, but unfortunately we’ve since found the finish marks and discolours very easily, with the gold detailing wearing quickly under normal use.

As Kaiser refused to take responsibility for the original unit, we’ve had to keep it and use parts from it to maintain the replacement.

Overall, this was a frustrating experience from start to finish. The products may look the part, but both the durability and after-sales support have fallen well short of expectations.

The oven itself is functional, however it lacks any clear indication of when it has reached temperature, and we’ve found the temperature dial to be inconsistent by around 20–40°C compared to expected cooking temperatures. This makes it difficult to rely on for accurate cooking.

I could not in good conscience recommend the brand to anyone. If you have any issues after they have your money, be prepared for dismissive customer service that doesn’t understand your rights.

Having used the cooker hood for a few weeks now could not be more pleases kitchen and back end totally clear of condensation when cooking. Looks great on wall 5*

Quick delivery of an appliance that does everything.

Quick delivery