Kandap - Kerbstones & Asphalt Parking Ltd Reviews 

192
•
TrustScore 5 uit 5

4,9

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Beoordeeld met 5 van de 5 sterren

John, Kiki and all @ kandap have been extremely helpful from the moment we contacted them for construction of dropped kerb/tarmac crossing. Constantly kept informed through the whole application... Toon meer

Beoordeeld met 5 van de 5 sterren

From the initial conversation to the completion of works KANDAP were exceptionally good! We engaged them to drop the kerb outside our property. We had already gained approval from the local counci... Toon meer

Beoordeeld met 5 van de 5 sterren

Fantastic service from start to finish. Delighted with the transformation of front garden to hard standing gravel drive with dropped kerbs. Jon and the team were very helpful, polite and tidy work... Toon meer

Beoordeeld met 5 van de 5 sterren

We used Kandap for a dropped kerb and block paving drive. They came when they said and kept us informed when there was an unavoidable delay due to the weather. Both jobs completed to a high standard... Toon meer

Bedrijfsgegevens

  1. Wegenbouwbedrijf
  2. Aannemer voor bestrating
  3. Asfaltaannemer

Geschreven door het bedrijf

The KANDAP Group are surfacing specialists, experienced in all aspects of commercial & residential resurfacing. We specialise in Dropped Kerb and driveway installations and can manage all the permits and authorisations needed on your behalf with your local authority.


Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

192 reviews

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4,9

Alle reviews

(192)

4 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

A Truly Top quality service

Our neighbours drive was revamped by these guys and looks fab so we got them in to quote us for a new frontage and drive ..From the first day we contacted them to completion they went above and beyond any expectations we had !
They communicated constantly.. offered options … answered all queries .. Whilst on site the team were efficient .. respectful and sooooo tidy !!
I have never received such a high quality of service .. I would indeed use them for any work we need doing on our property.. Thank you so much 😊

28 maart 2023
Review zonder uitnodiging
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Antwoord van Kandap - Kerbstones & Asphalt Parking Ltd

Hi Lily, thank you so very much for your review and am so pleased to hear you are happy with the drop kerb extension and driveway. Best regards, John

Beoordeeld met 5 van de 5 sterren

High quality work

From start to finish, John and his team handled everything with the utmost professionalism, and the final result is nothing short of exceptional.

I was particularly impressed with how efficiently and quickly you completed the dropped kerb and driveway project. It was amazing to see how you were able to complete the work in just two days, without compromising on quality. You left the site clean and tidy, which was greatly appreciated.
I would have no hesitation in recommending your company to anyone who is looking for a reliable and professional contractor.

23 maart 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very professional

Had block paving at front of house on a difficult plot (terraced garden below the pavement on a hill). Kandap arrived on agreed date, finished on time and were professional throughout. The finished job looks great and they cleared up afterwards. Would definitely recommend.

27 februari 2023
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Antwoord van Kandap - Kerbstones & Asphalt Parking Ltd

Thanks very muich Mark - much appreciated :)

Beoordeeld met 5 van de 5 sterren

Recommend KANDAP for drop kerb works

We chose KANDAP from a council approved list of contractors, to complete a drop kerb to extend our driveway access and to build a block paved front door step.
They were recommended by others locally who had used them, which is always good to know.
Communication was excellent and informative. They applied to the council and know the work done is to the council’s specification and standards.
Great quality work by the team, who provided a friendly and professional service and made sure the area was all washed down and clean afterwards. Would definitely recommend.

21 februari 2023
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Antwoord van Kandap - Kerbstones & Asphalt Parking Ltd

Hi Marie, thanks so much for taking the time to review us - its very much appreciated! Best regards, John

Beoordeeld met 5 van de 5 sterren

Superb service & high quality work

Kandap fitted a drop kerb at my house, they managed the whole process with professionalism. I could not be happier with the job. Great communication, excellent service and very high quality work. I would definitely recommend this firm. Thank you John and team.

14 november 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Every bit of the project was painless

Every bit of the project was painless. They were helpfull, very friendly, and not pushy in any way. They dealt with the Council and planning permission for me. I was kept up to date at all stages. They completed the work with no inconvenience, fuss, and left no mess. I wouldn't hesitate to recommend them to anyone. Thank you John, Kiki, and the team.

20 februari 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Highly recommended

Very clear process and great communication throughout - start to finish. Professional and always felt in safe hands. Very happy with finished result. Thank you. Highly recommended.

8 februari 2023
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Antwoord van Kandap - Kerbstones & Asphalt Parking Ltd

Hi Lydia, thanks so much for your review and great to hear all has gone well!! Best regards, John

Beoordeeld met 5 van de 5 sterren

Brilliant Services!

Really helpful communication, great finished product, highly recommend!

9 februari 2023
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Antwoord van Kandap - Kerbstones & Asphalt Parking Ltd

Hi Khaleel, thanks so much for the review - we are pleased you are happy and also very grateful for your business!! Best regards, John

Beoordeeld met 5 van de 5 sterren

GREAT COMPANY, PROFESSIONAL THROUGHOUT

GREAT COMPANY. From the start till the finish I have been dealt very professionally and had an amazing customer service from John and the team. They completed the application to the council on my behalf and communication was brilliant and they delivered before the actual date. The actual work was done very professionally as well and workers were great, cleaned up as well.

25 november 2022
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Antwoord van Kandap - Kerbstones & Asphalt Parking Ltd

Thanks so much for the review - We really appreciate it!! Best regards, John

Beoordeeld met 5 van de 5 sterren

Excellent, professional

Used the company to have my kerb dropped. The team were very good and kept in contact during the process. The team who completed the job was really good and did the job to a high standard. Meets all council regulations. Thank you for a pleasant experience.

16 november 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Be careful

Worst experience I’ve had from a company!

25 oktober 2022
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Antwoord van Kandap - Kerbstones & Asphalt Parking Ltd

Dear "Deets"

I am sorry you seem to have had a bad experience in dealing with us but as you haven't elaborated on what exactly we did wrong or even who you actually are, I can't comment.

I do think it is extraordinarily unfair though to review our company and give us 1 star without telling us who you are and what the issue is and thus not giving us a chance to either correct the position or to advise other potential clients, who may look at this Trustpilot site, what our side of the story is

- After all, WE DO CARE!! - all our reviews, apart from 3, are 5 Stars and I believe it says something positive about us.

Perhaps you could have the basic human fairness to consider editing your review to contain some information that would enable us to respond to your "complaint"?

Beoordeeld met 1 van de 5 sterren

Will not Honour their guarantee do not use!!!!

Update on this company!!!
We had our dropped kerb done November 2020

I really thought they was a good company and would keep to their workmanship but seems I was wrong.
At the time of doing mine and neighbours dropped kurb it was pointed out to the owners son that the virgin cable tube was abit high and looked like it needed dropping. He said nope it's fine. Few months later on my neighboura side the tarmac was staring to crack.
Kandap was called during the guarantee period they sent a guy out to cut a big patch and cut through virgins cable tube doing so.

Move forward a year or so virgin have had to come out and dig up our nice dropped kurb because this company failed to deal with something that was pointes out at the time.
Now all this could have been avoided if they did their job correctly and dealt with the issue we saw and pointed out to them.

Tried speaking to the owner John and he pretty much stuck to fingers up and said sod you I'm not doing anything to sort the workmanship we did.

So i would not recommend this company to anyone as they will not honour a their guarantee.

I have also reported this to the highways and the are looking into this further.

I have given John the chance to sort this but now choosing to ignore me. So make your mind up if you want to use a company that won't deal with anything within the guarantee period

28 september 2022
Review zonder uitnodiging
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Antwoord van Kandap - Kerbstones & Asphalt Parking Ltd

Dear Mr Webster,

Thank you for your feedback.

First and foremost, as you know very well, we did and have responded to your warranty request and it is not correct to say that we have not.

Secondly, you say you have reported it to Highways but Highways are the people who at every step have guided us as to what to do here ie they, Northants Highways, have determined the outcome.

Further, and as I pointed out to both you and your neighbour, the pathway and drop kerb is actually owned and operated by Northants Highways and the Drop Kerb is therefore not your property. As such, in all circumstances, Highways tell us explicitly what to do in any situation and provide a license which details this work. One of the reasons for this is that the pathway (and thus what became the drop kerb to your property) is actually a "super highway" for most Utilities in your street - certainly Gas, Water, Telecoms and sometimes Electric. Highways have a responsibility to the Utility Companies to ensure that anyone working in the Highway does not damage these Utilities (proviso being that they are installed at the correct depth): All of these Utilities are supposed to be installed below a certain depth but in this instance, Virgin had incorrectly installed their main fibre communications channel very near the surface. In such situations, Northants Highway's process for us as a Contractor is to continue with the Drop Kerb installation and surround the Utility with stone & sand and then resurface. We then have to formally report this as a DMARC issue, together with photographic evidence to them and they record it in case of any future issues with the Utility/Owner/Company, specifically so that the Utility picks up the cost for rectification and NOT Highways.

In this instance, it is correct that our Operative did not report the issue into our Management and no DMARC report was issued. However, when the issue became apparent, I personally discussed this issue with a Senior Manager at Highways and we were instructed what we should do to rectify the position - and that is what we did.

In summary, we did attend to the crack in the pavement under the guarantee and under the supervision of Northants Highways. Had your neighbour not involved Virgin directly, then Northants Highways would have. At no time did we ignore this situation and it was ultimately resolved to Northants Highway's satisfaction.

The crux of your complaint seems to be that your Drop Kerb has had a trench cut through it and although it has been resurfaced properly, you can see where the trench was. Unfortunately, the guarantee does not cover the replacement of the entire surface of the pathway, as in any event, any Utility Company can dig a trench in the pathway or drop kerb at any time in order to reach their equipment. (This has actually happened on numerous occasions the day after we have installed a Customers drop kerb!)

The issue here was ultimately caused by Virgin Media incorrectly installing their equipment at the wrong depth and even if our Operative had processed the DMARC issue correctly, under the proper process, he would have continued the works and the outcome would have been exactly the same as it is now. 

I am therefore satisfied that we have dealt with this issue properly and in line with Northants Highways' requirements and I cannot uphold your complaint.

We are a company that cares and we try to resolve all matters fairly and I'm only sorry that you don't feel that is the case here

Beoordeeld met 5 van de 5 sterren

Excellent job done on time and on budget to a high standard

Kandap have just installed a new drop kerb and gravel driveway for me and I am so pleased with it, couldn't have asked for a better job from start to finish. It was an awkward plot and John and team did a great job of helping me design the new access/driveway and advising on what would and wouldn't work. They were really conscious of my budget and timescales and made sure both were stuck to without exception. Team were all really friendly and helpful. I even turned up on site unannounced in an absolute downpour and they were all still working hard! Job was done on time, on budget and to a really high standard so I would highly recommend Kandap.

5 oktober 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Just had a dropped kerb completed by…

Just had a dropped kerb completed by Kandap the whole process from getting the quote to the work beginning done was problem free. The finished work was well done and the whole team were polite and professional
Colin Edwards

7 september 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Kiki and the crew could not of have…

Kiki and the crew could not of have been anymore accommodating. Nothing was to much trouble, there was changing of dates and times and all the hurdles were dealt in a professional and courteous manner. When the work was carried out it was to a high standard. Could not recommend them enough

8 september 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service, workers were respectful and courteous. The dropped kerb looks amazing, very professional. I would definitely recommend this company who made the process hassle free. Thank you John

30 augustus 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great job

Great job , Kandap took the job on for us dealing with all the planning permission issues , where other companies didn't , or could be even bothered to reply , very professional service , a great friendly team and superb finish , we are very pleased

14 augustus 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Kandap work was exceptionally good

The work was exceptionally good, the quality, the engagement, the attention to detail and the finish was more than i expected. Kandap were recommended to me and I have no hesitation in recommending them to anybody who wants drop kerbs laying or any type of surface laying.

25 juni 2022
Review zonder uitnodiging

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