Kandap - Kerbstones & Asphalt Parking Ltd Reviews 

192
•
TrustScore 5 uit 5

4,9

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

John, Kiki and all @ kandap have been extremely helpful from the moment we contacted them for construction of dropped kerb/tarmac crossing. Constantly kept informed through the whole application... Toon meer

Beoordeeld met 5 van de 5 sterren

From the initial conversation to the completion of works KANDAP were exceptionally good! We engaged them to drop the kerb outside our property. We had already gained approval from the local counci... Toon meer

Beoordeeld met 5 van de 5 sterren

Fantastic service from start to finish. Delighted with the transformation of front garden to hard standing gravel drive with dropped kerbs. Jon and the team were very helpful, polite and tidy work... Toon meer

Beoordeeld met 5 van de 5 sterren

We used Kandap for a dropped kerb and block paving drive. They came when they said and kept us informed when there was an unavoidable delay due to the weather. Both jobs completed to a high standard... Toon meer

Bedrijfsgegevens

  1. Wegenbouwbedrijf
  2. Aannemer voor bestrating
  3. Asfaltaannemer

Geschreven door het bedrijf

The KANDAP Group are surfacing specialists, experienced in all aspects of commercial & residential resurfacing. We specialise in Dropped Kerb and driveway installations and can manage all the permits and authorisations needed on your behalf with your local authority.


Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

192 reviews

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4,9

Alle reviews

(192)

4 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Dropped kerb

Extremely pleased with the work carried out. Both workmen were friendly and helpful and worked together well to get the job finished to a high standard. I’d highly recommend them.

26 juni 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Dropped Kerb

More than happy with work carried out by kandap workers very professional job done left area neat and tidy after work was completed would recommend this company to others regards keith

26 juni 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fantastic service

Fantastic service, very professional from start to finish. All communications were prompt and services were delivered on time and to a high standard. Reasonably priced.
Very happy and would definitely recommend

21 juni 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Drop kerb

Good communication through out the process. Very pleasant and approachable work force. And very reasonable costings. Thankyou for your hard work.

18 juni 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Have just had dropped kerb & driveway…

Have just had dropped kerb & driveway dine by this excellent company. Jack & Woody were very polite & have done an amazing job. Hard working & tidied up after themselves. Would recommend them 😊

18 juni 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great service

Great service. Handled all the paperwork for a dropped kerb at a competitive price. The team that arrived to carry out the work were on time and very friendly.

Would recommend!

17 juni 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Dropped kerb

Very happy with the service that we received from KandAP. They were able to do our dropped kerb much sooner than expected and did a fantastic job.

15 juni 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Gravel drive with dropped kerb

Kandap converted our front garden into a gravel driveway with a dropped kerb. They provided a full spec with their quote and did a thorough job that looks fantastic. They did it all in only 5 days despite having to take out the lawn, and a load of deep rooted hedge stumps and plants. They were really helpful and friendly from quote to completion. Wouldn’t hesitate to use them again. Highly recommended.

7 juni 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Dropped Kerb

I was extremely pleased with the service I received from Kandap. They totally took away the hassle of the application & process of getting a dropped kerb, especially with the Council application. The guys who came to undertake the work were great & worked hard.
Great work all round & I would wholeheartedly recommend Kandap!

4 juni 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Dropped kerb

Had a dropped kerb installed today. Delighted with the hard work by Marcus and Dave. Very courteous, efficient and tidy. Would highly recommend.

2 juni 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Perfect Job

Jack and Woody came to do the job. Both of them we friendly and polite.  Jack explained the job first and then they started. Finished the job perfectly and left the property nice and clean.

20 mei 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Drop kerb construction have recently had a drop kerb…

I have recently had a drop kerb constructed by John James and his team at Kandap Construction and although it has taken quite some time because of the Covid restrictions ,they have done an excellent job.John and Kiki dealt with Leicester City Council and all the paper work but they kept me informed from start to finish throughout the whole process .I would absolutely recommend them to any of my friends and family members who needed to have this type of work carried out .They have done an amazing job and provided an excellent service .

19 mei 2021
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Improved review following company response on here

Review changed following company explanation and appreciated their response back even though I continued with another company in the end

19 mei 2021
Review zonder uitnodiging
Logo Kandap - Kerbstones & Asphalt Parking Ltd

Antwoord van Kandap - Kerbstones & Asphalt Parking Ltd

We normally respond personally by call or email to all clients that kindly take the time and trouble to review us on Trustpilot (TP), rather than here through the TP portal. However, given that this is clearly a very serious criticism we believe it's only right and proper that we respond here this time on Trustpilot.

Background:

We quoted Mr Cory, the client here, for a Drop Kerb extension and also offered to do his application to Northants Highways without charge.  Mr Cory paid his deposit to us of £300 and we duly commenced with the application for permission to install with Northants Highways.

Two weeks later, Northants Highways informed us that the road in question was what is termed "a Classified Road" and therefore Full Planning Permission was in fact required. Full Planning Permission is a lengthy process with often an indeterminable outcome i.e you have to submit your application without really knowing for sure if you will be successful.

It is also a considerable additional amount of work for us, necessitating detailed plans, drawings, and a lengthy application form to be completed. Additionally, it attracts a much higher application fee and we have to charge accordingly.

We wrote to Mr Cory advising him of the additional costs and asking him if he would still like to continue.

Mr Cory was not happy with this outcome, as inferred here on TP.

We are always concerned when a client is upset and these instances can be counted on one hand during the five years of our operating in this field. Whenever it occurs it offers us the chance to understand the client's point of view and what,  if anything, we could have done to avoid such an occurrence, and of course, to learn to do better in the future.

To deal with the first point concerning our integrity and honesty: I am satisfied that at no time did any member of our team try to enforce the order or act in an "underhand" manner. In fact quite the reverse - we actually did not expect Mr Cory to want to continue with it, in light of the substantially increased costs, and very clearly we gave him the opportunity to cancel the order, though, in fairness to Mr Cory, we did not make it absolutely clear that in cancelling, he would get his deposit back.

Regarding the second point, it was a surprise to us that it was a Classified Road as it had none of the hallmarks of such and as Northants Highways don't offer any support or ability to understand what is or is not a Classified Road, it was difficult for us to foresee, without first submitting the initial drop kerb application.

What happened to resolve the dispute:

We offered to cancel the order and gave Mr Cory his deposit back. So far as we know, he is not going ahead with the Drop Kerb now. We have not passed on any of the costs we incurred in making his application.

What could we have done better?

1. We should have spoken with Mr Cory at an earlier stage and not relied on emails. In so doing, we would have ensured that he knew he could cancel without loss.

2. We have updated our quotations to clearly state that the Drop Kerb application may not be the only approval that is required and that this is subject to the local Highways and Council rules and regulations

In summary, this is a simple misunderstanding, nothing was delivered incorrectly. We are not dishonest, but yes we could have done better and will learn from it!

Beoordeeld met 5 van de 5 sterren

KANDAP - HIGHLY RECOMMENDED

Contacted KANDAP after seeing the 5 star reviews and right from the start they were first class.

These guys were booked several weeks / months in advance, but honestly when they came and did the job, it was worth the wait.

Marcus was there every day looking after the project and he really did work hard. The depth they dug down to get a very strong base was exactly what we were told would be done and expected.

Half way through the project, which was a new driveway and double dropped kerb, I was receiving messages from neighbours saying what a good quality job these guys were doing, which has been supported with the finished result which looks excellent.

John and Marcus are really straight forward top guys. They do a top quality job and ensured we were entirely satisfied with the finished job.

We would HIGHLY recommend KANDAP.

18 mei 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I highly recommend Kandap

I found Kandap to be a very helpful company when it came to installing my drop kerb. Especially during the pandemic.They kept me informed during every stage from plan application to completion ( thanks Kiki).
The job was completed on time and the they delivered a quality job.
The council give you a list of recommended contractors but most of them didn't even reply when you contact them.
I would highly recommend Kandap.

13 mei 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Professional service

Customer service is very professional and quick. They will answer your every question and qive all information you need.
Street works has been done properly and quickly - only one day :)

21 april 2021
Review zonder uitnodiging

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