Kaspa's Desserts - Broadstairs Reviews 2

Staff do not know how to smile with zero customer services, one order was wrong and had a hair within it! No apology just changed it with no comments. If you want to go somewhere that is overpriced with no happy atmosphere then this is the place, at one point the staff members never smiled called on what I can only believe to be the manager out of an office, same lack lustre sour faced approach.no wonder it was so quiet which doesn’t explain any of the Iong wait times! Was considering here for my sons birthday, not now as it has such a sad unhappy vibe.

7 of us went for a child's birthday treat. Prices were outrageous and the ice creams weren't particularly exciting.

A member of our party ordered a plant based pudding which had been researched before the trip and was from the plant based section of the menu. After ordering and paying a member of staff came over with the allergy menu and explained that the pudding did infact have milk in which could have made the member of our group very sick. Looking through the allergy menu we discovered that there is in fact only 1 non dairy ice cream, even though it is advertised otherwise. We were refunded for that 1 meal but basically meant they had to sit there with nothing. If they advertised correctly and we had known. We would not have chosen to eat here. But. Tbh. Due to the prices we wouldn't go back anyway. Shame. Birthday treat ruined. A complete waste of money.