Katch Reviews 

11
TrustScore 3 uit 5

2,8

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2,8

Gemiddeld

TrustScore 3 uit 5

11 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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2,8

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(11)

1 review in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

DO NOT GIVE THEM. MONEY


9th Update, It has not been sent, most probably due to the fact, I have a job, which I hasten to add I do professionally it's a fair comment to say I am a little bit behind because I am constantly having to respond to a mediocre awful company, that's trying to avoid blame. And I will call it out now, I'll bet you every drop of water on this earth you'll come back with an excuse... You still cannot comprehend the more you respond the worse you are looking. In moments after this review response is live they'll be an email landing in the inbox.

8th Update. I would respectfully disagree that your trying to make it easier. It's taken me 7 online chats and 8 updates on here. Tell Paul Numan to expect an email of evidence of purchase shortly

7th Update I raised this online via your "Official app chat" Every day I was informed it's in progress... It's been escalated... A manager will contact you... It will be done in 24 hours... From this, I understand your organisation knows of the issue. Therefore your should of could of comment utter irrelevant.

Katch keep responding and I'll continue to prove how inadeaqtue you are. This does not affect me! but more so your organisation as you are just proving here to the world wide web, your lack of incompetence and poor service. A Gmail address, very professional? .. I was expecting a Katch associated address

6th Update... I have provided the details over 7 times now. Can I kindly suggest you give me an email address and I'll send them over for an eighth time.

5th Update!. Denial, Deflect and excuses... You've taken my money and now you want me to pay to call an international number....Respectfully can you crash The basics of Customer Service. For the benefit of doubt, I have given all these details in the online chat 5 times. Additionally I had a request from trust pilot to submitted, Dates, names and purchase transactions ID's of which I have done.

4th Update! Katch reach out to me here through private message. Which as a registered business user you could have done in the first place. I will then share all the necessary information.

3rd update Katch - Your response clearly indicates to trust pilot users that your left hand doesn't know what the right hand is doing.
For clarity for "7" days I was promised a refund and someone to reach out. Nothing transpired, hence my review and feedback. Polite suggestion check your chat logs on your app...

This is a genuine review I have Google transaction ID as verification of purchase. Do not be FOOLED by katch indicating this is not an authentic review, it's there way of trying to cover up there unprofessional company and really shockingly poor service

Awful app, full of fakes and AI.
I had an awful experience there are better genuine apps out there.
Do not waste your money

24 juni 2026
Review zonder uitnodiging
Logo Katch

Antwoord van Katch

Issues Resolved

Our CEO made contact with Jude in the UK and they resolved the issue. The issue related with with app support chat not linking to support fully so chats some went unsaved. Jude has asked for his 20 euros to be put to charity - we will give it to animal shelter.

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We have contacted the Trust Pilot legal team about this post as its not fair at all.

All we are asking is to say who you are so we can solve the issue - as right now all we see is that someone random is commenting negatively. We are given no opportunity to solve the matter at all or even understand what the issue is.

If this continues we will progress very strongly with legal assistance as we are a business which employs a lot of people.

We only want to resolve this correctly and professionally.

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We are still waiting for your details to be sent to us so we can iron down the issue. As right now we cannot help as the details which have given us do not match anything we have on our database.
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We are trying to make things easier for you to contact us - you can email paul.numan@katch.ie if that suits
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You can and should have already sent the issue to our support via - https://katch.ie/contact. You can also send it to datingkatch@gmail.com and we will review asap
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We can only go by with what details you give us and we have no member with that email or phone number. Can you please tell us when you paid, how much you paid and where you paid as maybe you used different details.
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We have checked our records and we do not have any member with your email or mobile number - are you sure you used our service? Did you register with another name, email and mobile?You could just call us on +353539100700 and we could sort this out as we can only work with what you give us and if we cant locate an account with the details you gave we can't/

tell us you name so we can review the tickets and sort things out.

Surely if you had any issue you would contact us so we could solve it with you. As posting here gives us no chance to solve it. All we can presume now is you are a competitor or acting on behalf of one as it makes no sense.

- - - -
We're sorry to hear you feel this way, but your comments don't reflect the experience of the vast majority of our members.

Katch is built around introducing genuine singles who are looking for real relationships, and we take authenticity very seriously. We do not use AI-generated profiles or fake members, and any reported accounts are investigated promptly.

Unfortunately, we can't identify your account from this review. If you are a genuine customer, we'd really appreciate the opportunity to look into your experience and resolve any issues. Please contact our support team with the email address associated with your account so we can investigate.

We are always happy to help genuine members and continually work to improve our service based on real customer feedback.

Beoordeeld met 5 van de 5 sterren

Real connections through video-based interactions

Katch is a game-changer in the world of online dating! Unlike traditional dating apps that focus on endless swiping, Katch creates real connections through video-based interactions, making dating feel more natural and engaging. The platform is fully managed, ensuring verified members, exciting events, and smart matchmaking that actually works. With features like blind dates and live events, it brings back the excitement of meeting people face-to-face in a fun and safe way. If you're tired of shallow swiping and want a dating experience that truly helps you connect, Katch is the perfect place to start!

5 februari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The first time I tried it was about 2…

The first time I tried it was about 2 years ago and it was a bit unfinished but it was a good experience with the events, I got some video chats with girls. I was really surprised how they improved the app, now it looks very professional and works really smoothly, there are many events every day and I like it. Thanks to the katch team

5 februari 2025
Review zonder uitnodiging
Logo Katch

Antwoord van Katch

thanks for the review

Beoordeeld met 1 van de 5 sterren

I had a blind date booked with Katch

I had a blind date booked with Katch, but my date never showed up. I contacted them, and they rescheduled for a second date, but again, there was no show. At this point, I asked for a refund. After several emails back and forth, I’m still waiting for my refund. The last communication felt like a copy-and-paste response, and I did not receive satisfactory answers nor my refund. I strongly advise against booking any dates with this organization. They are unprofessional and waste your time and money.

23 december 2024
Review zonder uitnodiging
Logo Katch

Antwoord van Katch

Hi Mel,
In coffee dates - no shows do happen from time to time. Since Jan 1st 2025 we have implemented date deposits to stop no shows. I can't comment on your situation as I don't know who you are but I know we are very active with all issues. Are we not organizing another date for you?

Beoordeeld met 1 van de 5 sterren

Waste of time

Waste of time

21 september 2024
Review zonder uitnodiging
Logo Katch

Antwoord van Katch

Hi Gary

As we mentioned to you in your email. Let us contact your date and get back to you.

You are entitled to post "waste of time" but you paid for a coffee date which did not turn up. We need to ask the lady first what happened so we can understand the details.

We will get back to you once you date explains what happened. Its always a simple issue.

Beoordeeld met 1 van de 5 sterren

Unreliable- events cancelled last minute

Would not recommend their events. They cancel very last minute. Understandable that things happen. However. Cancelling 2 hours before because of lack of uptake is too short notice.

Update following review comment from Vendor: I did not receive my email at the time indicated by the vendor and was already on route.

My point is simply that more notice should have been given. 24 hours notice is not an unreasonable request.

Declining to be baited into the comment about women complaining.

21 september 2024
Review zonder uitnodiging
Logo Katch

Antwoord van Katch

Hi Angela,

We had to cancel the event last minute for personal reasons. Again we do apologies for the inconvenience caused and you will receive a refund as requested.

Beoordeeld met 5 van de 5 sterren

A Life-Changing Experience with Katch.ie!

I can’t say enough about how incredible my experience with Katch.ie has been! From the moment I signed up, it was clear that this wasn’t just another dating service—it was something truly special.

The event I attended was nothing short of perfect. The attention to detail was astonishing, with every aspect meticulously planned to match my interests. I didn’t just meet people; I made friends. Many attendees on the walks mentioned how much they wanted to meet new people, and I connected with them on a level I’ve never experienced before. The atmosphere was warm, inviting, and so genuine that I felt immediately at ease. No forced conversations, no awkward moments—just real, meaningful interactions.

What really blew me away was the care and dedication of the Katch.ie team. They made me feel like a VIP from start to finish, with personalized reminders, thoughtful follow-ups, and a genuine interest in how I was enjoying the experience. It wasn’t just about attending an event; it was about being part of something that truly values connection and community.

Katch.ie has completely redefined what a dating service can be. It’s not just about finding a match; it’s about creating unforgettable experiences and building real, lasting connections. If you’re looking for something extraordinary in the world of dating, look no further—Katch.ie is the real deal, and I couldn’t be happier that I gave it a try.

Thank you, Katch.ie, for what has honestly been a life-changing experience! I can’t wait to see what’s next.

3 augustus 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Booked a walk in south Dublin

Booked a walk in south Dublin, Shankill and only realised it was a virtual event, very disappointing

In response to their reply, I did book the event under Margaret Joyce, so maybe you should have checked with before you left such an unhelpful and angry reply. I got confirmation I was booked in but couldn't see any details of the event, the pin location etc

9 augustus 2024
Review zonder uitnodiging
Logo Katch

Antwoord van Katch

Sorry Margaret, I am sorry you did not understand the event was inside the Katch app.

Beoordeeld met 1 van de 5 sterren

Katch.ie Blarney Singles Walk

Went to Blarney Walk last weekend, supposedly a singles event but hardly any men. Other singles events I've been to made sure the ratio was balanced but this organiser didn’t seem to care. Waste of money, felt like a con. There are plenty of walking & dating groups out there - I'd suggest you join those instead of throwing your money away on Katch. Very disappointing.

25 november 2023
Review zonder uitnodiging
Logo Katch

Antwoord van Katch

Hi Lorraine
Yes, we do our best to make sure all events are as balanced as possible, however we cannot force all payers to attend on the day so it can happen that people do not turn up.

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