Found this new place whilst looking for a slim lantern for my hall, the ones I liked were Nkuku, but they had exactly the same from kayu home and with a first purchase discount and also a Nkuku discou... Toon meer
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I ordered the seagrass baskets in the large and tall sizes, they are extremely well made, look absolutely stunning and are very reasonably priced. They arrived very quickly and I was kept up to date f... Toon meer
Despite being a fragile item, my order arrived in perfect condition thanks to the meticulous packaging. I was also kept updated via email & I received my order promptly.
Very helpful staff. Just a small problem with the availability of a certain lampshade. Called to see if it was in stock which I was told it was (before making payment) turns out the one showing in sto... Toon meer
4,8
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133 reviews
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My first experience of buying from Kayuhome
My first experience of buying from Kayuhome, unfortunately a little disappointed after buying a bench and paying for the stated delivery when purchasing, to then be told I have to pay more for the delivery (extra £20) as they had made an error and the cost I paid wasn't enough to cover. As I'm a first time buyer, I think the cost should of all been absorbed their end, to make a good impression - won't be going back.
6 mei 2025
Antwoord van Kayuhome
Dear Angela,
Thank you again for your order for the garden bench and for taking the time to leave a review. I'm sorry to learn that you were not happy with the delivery charge.
As you mentioned, the delivery charge shown on our website when you ordered the bench was incorrectly priced at £12.50. We have been able to send similar items with Fedex in the past but we were unable to book your delivery with them this time as the bench was too large and heavy for them to accept.
We therefore had to send the bench with a specialist delivery company who provide a 2 man service for larger items. The price they quoted for this was just over £55.00. My staff didn't feel they should charge you the full delivery cost but asked if you would cover part of the extra cost at £20.00. They thought that this seemed a reasonable compromise at the time and I was happy to back them.
In retrospect I agree that it would have been better for us to absorb the full additional cost as a goodwill gesture.
We have now adjusted the delivery charge on our website for the bench to more closely reflect the actual cost of delivery so that this issue does not arise again in the future.
Under the circumstances I can understand your reluctance to buy from us again but I do hope you will give us a chance to provide you with our usual excellent service in the future. Please feel free to contact me directly if I can be of help.
Kind regards,
James Cottrell
Director, Kayu Home
Jewellery box.
I bought a beautiful box made out of brass and glass from Kayuhome. I am very happy with it!
31 maart 2025
Lovely product arrived quickly
Lovely product arrived quickly, well packaged and is exactly as described. Good communication throughout purchase/ delivery process. Would recommend.
13 maart 2025
Beautiful elm bookcase
Very pleased with my beautiful elm bookcase which was exactly what I was looking for and luckily reduced in price. It was delivered quickly, placed where I wanted it and the delivery guys even unwrapped it for me and took the packaging away.
27 januari 2025
Nice item quick delivery
17 januari 2025
First time I ordered from Kayuhome
First time I ordered from Kayuhome - excellent customer service - informed of despatched - tracking etc - would recommend and use again
20 januari 2025
Messaged to see if something was in…
Messaged to see if something was in stock. They said they would check the warehouse and get back to me. Didn't expect a response but they did message me and had what I wanted. Very pleased
16 januari 2025
Excellent from ordering to delivery
Excellent from ordering to delivery, with regular updates!
9 januari 2025
Nothing but praise.
Excellent communication. Prompt delivery. Absolutely no problems. Delighted with our purchase.
9 januari 2025
A great experience.
The mirror we chose was not in stock, however this was clearly explained on the website (unlike many others where you only find out after payment) and the option to pay a 50% deposit, with the remainder payable once the item was back in stock, was appreciated. The balance was taken automatically and the mirror arrived shortly there after. Great service. Thanks.
20 november 2024
Superb customer service this week from…
Superb customer service this week from Jack , after a small delivery hiccup, I was dealt with quickly and professionally and follow up too. Will most definitely be back and order again, you’ve got a customer for life and will spread the word .
Thank you team Kayuhome
Hayley
20 november 2024
Well made , looks good
Even though I paid a deposit the item came back into stock and I was not notified and had to enquire.
Brilliant service from there on in.
Very pleased with the unit, well made and looks good.
11 november 2024
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