Pay Smart Home Reviews 132

From ordering to delivery was absolutely excellent. No complaints with the product either! Extremely happy with purchase.
I would recommend to anyone who’s looking for pay weekly/ monthly or even pay out right.

Already looking at my next purchase!

Really please with my sofa very comfortable and good quality, customer service was brilliant and also delivery drivers was awesome they brought it all in for me set it up too and was very polite 😊

Grace at Paysmart home has been so helpful today. Really professional. The customer service is as so friendly and I received prompt responses and updates and there was a real willingness to help. Thank you Grace.

Excellent customer service, called me to sort out a payment issue and it was all dealt with straight away. Excellent products and excellent customer service.

Great service and simple

I accidentally ordered the wrong size bed and didnt realise until we went to set it up almost 2 weeks later as we were renovating our bedroom. From the minute I contacted the company to find out what could be done to resolve my error they were extremely helpful, even if I had been a bit snippy with my first message (which i apologised for as i realised the error was mine, not the companies!) Michelle was amazing and went above and beyond to help me get the issue resolved! I couldn't fault the company at all, I just can't wait until tomorrow now so that I dont have to sleep on the floor anymore lol!!!!

Sofa is doing well pulled my living room together had an issue with the first sofa I ordered as it was not in stock so chose an alternative unfortunately did not fit into my property 3rd time lucky and got it sorted customer service is amazing if you haven't already give them a try 100% satisfaction from me

Guy couldnt have been more helpful,guided me through everything,a true Pro!!

Customer service excellent very helpful and really happy with my purchase

Ordered a gaming screen in time for xmas smoothe delivery service! Unfortunately the screen began to malfunction in January- I got in touch with customer service, via email, who where amazing. After trying to source a replacement unfortunately the same screen could not be sourced however the team at Pay Smart offered an alternative (i did pay an additional £27.99 to recieve the same size screen but a far better model) collection of the old screen was organised by Pay Smart with no charge as well as the smooth order of the new screen. The best customer service experience I have had by miles! Brilliant team keep up the work i will have a very happy 12 year old again 😀

Excellent Service
Very Happy with everything

Customer service was shocking I work 5 days a week when I tried to say a time they wouldn’t allow it so had to cancel 2 deliveries with them also the delivery me were shocking they said we can’t get the sofa on they said we can leave it outside bearing in mind the weather was absolutely shocking that day rain all day I said you can take it back as I’m not accepting a wet sofa they quickly changed their mind and started to open up the boxes with the sofa in and managed very easily to get it into my home and lastly when I got home from work there was loads of big boxes just left in my garden blocking the front door absolutely disgusting I’ve got photos to prove this as well

Very fast in response to my order and very fast delivery

I can’t thank Grace enough who has guided me through the process for returning my sofa
Communication was all WhatsApp however she has made me feel comfortable and did not judge me for my mental health issues i made her aware of . She listened and has kept me informed every step of the way . Grace has exceptional customer service and listening skills , it was a privilege and pleasure to communicate with her when I was at my most vulnerable. Thank you Grace

Very helpful, quite an easy process and easy to understand

My sofa arrived and I was not happy with the quality of it. However, I relayed my concerns to the company and eventually spoke to Melissa who has dealt with my complaint with great professional and courtesy.

Brilliant communication via day 1 up until delivery
Everything spelt out and once I got delivery date on the 5th week , I had comms with assemblers who came at 7am and set up the sofa and took all packaging

Highly recommend. I put my order in just before Christmas. It came the first week in January. Easy to clean, the fabric is super soft and so comfortable to sit on. If I ever need anything again, I'd definitely be coming back.

Very quick and easy process, kept informed about my order. Delivery was on time and drivers very polite and professional.

Great service and response to any questions asked.
TV arrived quickly and good quality.
Would use Pay Smart Home again for other products.