KCM Clinic Reviews 323

Sehr bemühtes Personal, freundlich, aber trotz Zusage bei der Buchung über Bookimed , keine deutsche Sprachbetreuung. Fachlich durchaus gut versiertes medizinisches Personal. Die zeitliche Abwicklung jedoch eine Katastrophe. Ein Zeitmanagement nach der ich mich als Privatpatient hätte richten können , gab es nicht.Im Vorfeld hatte ich mehrfach einen Ablaufplan angemahnt zu zugesagt bekommen. Die Clinic ist renovierungsbedürftig, medizintechnisch aber gut ausgestattet. Das Plus sind wirklich das medizinische Personal.

This is my personal experience.

I had an upper eyelid blepharoplasty at KCM Clinic with Dr. Aleksandra Łuniewska. Unfortunately, I am not satisfied with the result.

I had agreed in advance on the surgery with a specific doctor, and the clinic confirmed all the details, including the surgeon, the scope of the procedure, and the date. However, when I arrived from another country, I was informed that a different doctor would perform the surgery. This was an unpleasant surprise, as my decision to travel and undergo the procedure was based specifically on that particular specialist.

The pre-operative consultation lasted about 10 minutes. After the surgery, I was sent back to my hotel within just a few hours, while the wounds were still bleeding that evening and the following day.

The most important issue is the result after one year. The scars appear asymmetrical and are not placed in the natural eyelid crease. As a result, my eyes look different. The scars are quite noticeable.

It was very difficult to contact the doctor after the procedure — communication was mainly through assistants, without what I would consider sufficient follow-up consultation.

In my personal opinion, the level of organization, patient communication, as well as the approaches, technologies, and equipment used at KCM Clinic did not meet my expectations for modern medical care.

At the same time, I would like to highlight Kristina, who was very professional, attentive, and friendly. I would also like to note the nurses and support staff, who were polite, caring, and supportive.

I am now looking for another surgeon to correct the results.

My experience with them has been nothing but lies stemming from the top , where I had a personal call with what was supposed to be a Spinal Operation Coordinator but was actually just a director of the company canvassing for business. He persuaded me to have a certain type of operation dismissing the thoughts of the NHS in the UK. He sounded very convincing highlight I had the choice of two operations, however on my landing at the clinic, I had no choice, whether because of cost cutting or just lack of skill set.

They had me hanging around in lonely corridors for hours and hours just awaiting tests, no organisation there, many people from around the globe in the same state, no empathy, no process, just chaos.

I then had my operation cancelled until the following day after the tests.

I had no food after the operation because the canteen staff were not aware I was in the hospital.i had to send out for a KFC via an UBEREATS with my night nurse whom had very limited English , which proved problematic, just to get something more than a single pot of yoghurt.

I was then literally kicked out of the hospital just 12 hours after the operation because I was the only one in the hospital and they shut on Saturdays, I had only walked 4 steps to the toilet in my room before that. I was asked to also get the pin killers from the local chemists by myself. It was just bizarre.

The operation of a DIAM ( spinal stabilisation ) of the recommended PLIF ( posterior lumbar interbody fusion ) proved to be a total failure after an encouraging 2 months, where I have significantly spiralled down hill since.

In liaison with my coordinators they have just gone silent. I was asked to put a letter of complaint in, I did this on 26/10/25, I have chased this up fortnightly since where they have refused to reply. They initially highlighted that people were looking at it including Patient Relations, Customer Service Directors, however nothing back at all. My initial coordinator has asked me to return to Poland following the failed procedure but if I do I am expected to fund the flights, hotels, scans and further surgery myself, not as any normal business if being caring to right and wrongs. I have waited on pre planned calls over. 20 times just to find no one is on the other end. I have endeavoured to set up meeting, reviews, updates on my complaint and just nothing back. It is now February and still nothing, and they are now on ration silent.

The whole place and people are just unprofessional, it’s total chaos behind the scenes, no concerns for the patients and I hope no one has to go through ( as many other international patients whom I met in corridors ) what I personally have both pre and post operation.

PLEASE PLEASE KEEP AWAY FROM KCM CLINIC JELANIA GORA - They should be struck off the any medical associations.

Karina and Widyane were both fantastic, and really cared about making things as smooth as possible. Thank you, ladies!
The nurses were attentive, and I cannot fault them. The physio was very good, and ensured that I got up and walked very quickly.
So far so good with the knee, 10 days after the op. Back in UK now and slowly improving.
The hotel where I was sent to post-operatively ( the Mercure) was excellent for a three-star. Very comfortable rooms, helpful staff and very good restaurant.

My one criticism is the fact that the hospital does not supply ice as a matter of course, post-op. This would have reduced swelling and pain considerably, and it is surprising that this is not available.
DF

If I could give a 0 star for answering or following up on answers I would , I asked the materials used they just said some like silicone type thing like they didn’t no and then for weeks delaying and changing dates and not answering , terrible terrible communication services, I hope there surgery isn’t as bad , I’d avoided this if I was anyone looking for surgery in pain to get answers as with these you’ll get zero .

I was in POLEN for gastric sleeve and the doctors were very proffetional and Sep and Oct i lost 10kilos and upto now i havent lost any more kilos.I contacted the #Kim #manager but she was very arrogant,the woman is very bad and i hate her very much,she thinks she will work there for ever?

I had my Tummy tuck & Liposuction in January 2026 here at KCM and overall my experience has been really, really good from start to finish. There was lots of communication beforehand which helped me feel prepared and reassured going into surgery.

Karina was absolutely outstanding at the hospital, she was everywhere, constantly checking in and helping with anything I needed. The nurses didn’t speak much English, but they were brilliant at using Google Translate, or they would quickly get Karina, who was like a rocket around the hospital!

Dr. Kierzynka was a true perfectionist and honestly exceeded my expectations. He didn't rush the procedure. The results already look so much better than I ever thought possible, and I felt completely safe throughout. The amount of pre-op testing was very thorough, which gave me a lot of confidence in the care I was receiving.

I stayed in the hospital for two nights and felt well looked after the entire time. The only downside for me personally was that Polish food isn’t really for me.

Since coming home in the UK, aftercare has been a little more difficult because I can’t see the team in person, but communication has still been great through photos, advice, and recommendations.

Kim has been an absolute lifesaver, I genuinely feel like she’s been a little best friend throughout this whole experience, always there when I needed reassurance or support.

I’m now one month into recovery and everything is going exactly as it should. I’m so grateful for the care, support, and results so far, and I would definitely recommend them.

Had a tummy tuck with Lipo. This was my 2nd surgery done at this clinic. This experience was not as good as my first. The nurses do not speak much English as stated on the website and hard to communicate. Had to use a translator app to advise on my aftercare which was not a lot of information given. Had to goggle search most of aftercare. Was given a little information on the email from Kim on aftercare but doesn’t tell you much.

The surgeon was ill on the Monday and Tuesday when arrived so my surgery might not of taken place as my sisters surgery had to cancelled due to this on the Tuesday after being but in a gown and told she was going for surgery around 2:30pm and being told at 7pm that the surgeon was ill and could no longer perform anymore surgeries that day. He said he was ok on my sisters consultation and said he didn’t have COVID as been tested. I was very nervous knowing this surgeon was ill the previous day and said my surgery would go ahead. All went well but only saw the surgeon on the day of surgery and never again after to ensure everything looked good before travelling back home. I have had to buy a compression suit after the nurse told me to get one from Amazon. I am hoping that what I brought is correct.

Didn’t receive a meal after my surgery or breakfast on the day I was being discharged. No choice of food mainly salad for breakfast and dinner.

There is a lot of waiting round for tests etc and felt like nothing was booked in even though you book in advance for surgery. For a private clinic it is very hectic. The tests required are great to have and makes you feel at ease but having to go offsite for a scan is daunting and feel could of been done of site and included in the cost and shouldn’t be charged separately.

The cost stated I would get a compression garment which was a corset which was not comfortable to stay in more then the time I was there. This hospital is not the same as my last stay and would not go back for any other surgical procedure. I recommend KCM to many of my friends I including my sister which she has lost money for her surgery due to them giving her tests knowing the surgeon was ill before hand. I do regret this now.

The Zeppelin apartments recommend is handy as a cross the road from the clinic but very noisy. Party’s and very thin walls and can hear everything in the room next door. Again hard to communicate with staff to ask for extra pillows etc. lots of stairs to go to basement for breakfast. Lift is very small and can just about fit 2 people in. Apartment was not clean found rubbish in draws and never cleaned for the week stay.

When told KCM there was a party in the room next to us on our first night they just laughed was not the response I was wanting.

I am now 6 weeks post op and not heard anything From KCM about my recovery. I have sent messages to see if I am ok now to stop wearing my compression garment and if everything looks ok but no response.

The reply back to my review says the garment has to be tight but I never mentioned this. My comment was the garment given was a corset wrap which the nurse told me to purchase a garment of Amazon as this one uncomfortable. I the cost of surgery said it included a compression garment but what they provide you could not wear for 6 weeks. I would liked to of been given the option to purchase the correct garment from them so I knew I was wearing the correct compression suit. Instead I have had to search and find my own compression garment which I purchased from Macom. Aftercare isn’t good no communication since returning home. Once they have your money they don’t want to know

Guten Tag!
Ich habe Magen verkleinern lassen in KCM Klinik Polen.
Meine Erfahrungen sind die schlimmsten was ich erlebt habe.
Wir sind pünktlich angekommen, wurden von Betreuerin gut empfangen..Mit deutsche Sprache gab's schwierigkeiten, haben über App kommuniziert.
Alle Voruntersuchungen verliefen mit großer Verzögerung einigermaßen gut.
Und das war nicht das schlimmste.
Operatör ist krank geworden, es kann passieren, wir sind menschlich.
Auf Ersatz habe ich 2 Tage gewartet!
Am OP Tag lief auch mit Verzögerung, um 14.00 Uhr zu OP gekommen, um 20.00 wurde operiert.
Nach der OP habe ich Arzt 1 mal gesehen mit guter Nachricht dass OP super gut gelaufen ist.
Ich wurde am nächsten Tag entlassen, trotz starken Schmerzen und Erbrechen mit Blut.
Nach der OP müsste eigentlich mir besser gehen...Nix war mit der Heilung! Habe schreckliche Schmerzen wochen lang! Ich dachte das ich schuld bin, zu früh mit Alltag begonnen. Wurde auch für 2 Wochen krank geschrieben wegen Schmerzen. Am US war nichts zu sehen.
Nach 8 Wochen konnte ich kaum vor Schmerzen laufen, kam in die Notaufnahme,zum Glück in Deutschland!
Nach der OP habe ich erfahren das mein Magen an der Bauchwand angenäht wurde!!!
Und ich habe noch dafür selbst bezahlt!!!
Darum sind extreme Schmerzen!
Kurz dazu: nie wieder!!
Auch wenn in Deutschland Medizin in schwierigkeiten ist, trotzdem..
Bevor ihr sich für solche Sachen entscheidet, überlegt euch richtig ob das Wert ist so Geld zu sparen.
Ganz liebe Grüße an alle!!!

I underwent surgery at KCM Clinic with Dr. Grzegorz Kierzynka and it has resulted in PERMENANT PAIN, a FAILED outcome, and complete ABANDONMENT of care.

The doctor has admitted in writing and on video that:
– the surgery “did not achieve its intended purpose”,
– there is “no change” in the ear after the procedure,
– the pain I am suffering is likely caused by a non-absorbable suture placed during surgery,
– and that I now require another corrective surgery to remove it.

Despite this, both the clinic and the doctor have repeatedly IGNORED messages, emails, and requests for postoperative care.

The surgeon also confirmed that KCM BLOCKED his communication and withheld my medical complaints from him for weeks.

The clinic has made several contradictory statements, attempted to shift responsibility, and refused to acknowledge the harm caused. My pain is ongoing and severe when sleeping, touching the area, showering, or wearing glasses.

This experience has caused permanent physical pain, scarring, emotional distress, financial losses, and the need for further medical treatment.

I would strongly advise any patient to avoid this clinic and this surgeon.

NO PATIENT SHOULD GO THROUGH THIS

КСМ клинику я нашла через сайт Bookimed. com.и выбрала пакет на гастроскопию и колоноскопию.До этого я уже три месяца страдала от хронической боли желудке и не могла быстро получить такое обследование в Нидерландах.Координатор
Bookimed.com ответили на все мои вопросы и помогли выбрать этот пакет обследования,также меня заверили, что все результаты обследований будут на английском языке ,а клиника предоставит мне переводчика,так как я плохо говорю на английском.Моя первая встреча с врачом была запланировпна на 6 октября в 10 часов утра и в назначенное время я была в клинике и с этого момента начались проблемы.Переводчика в итоге я так и не получила (клиника сказала,что у них нет переводчиков ни с русского ,ни с голладского языков)Позже моему координатору Bookimed сказали,что в клинике была проведена реорганизация и они уволили переводчиков и поменяли кооординаторов)поэтому общаться с координатором и персоналом клиники,а также заполнять все формулиры мне пришлось с помощью Google-переводчик.Вместо 10.00 врач принял меня только в 14.30 потому что все пациенты должны были ожидать приема в порядке общей очереди, координатор сказала мне что врач меня сейчас принять не может,потому что у неё есть еще 4 пациентов передо мной и вообще оказалось,что координатор клиники забыла передать моё медицинское досье врачу и врач может меня принять только в 13:00 и сейчас я могу вернуться в гостиницу ,а потом придти снова.Это была самая странная встреча с врачом в моей жизни.Врач была очень сильно загруженна, она постоянно отвлекалась ,куда то выходила,разговаривала по телефону ,а во время эхограммы сердца вообще разговаривала со мной на отвлеченные темы и была абсолютно не сосредоточена на мне,как на пациенте.И все это происходило без переводчика на смеси- английского , немецкого,голландского,русского и польского языков .Естественно,что понять друг друга -было очень не просто.Вся адмиристрадивно-организационная работа клиники была очень отвратительно организована.У меня сложилось впечатление ,что клиника работает только на получение денег и абсолютно не заботится особлюдении договоренностей и удобствах пациентов из за границы.Когда я выбирала эту клинику,то была уверена,что для пациентов из- за границы здесь есть какие то привилегии и преимущества. Координатор клиники была не очень хорошо осведомлёна о времени запланированных для меня обследований и я должна была сама искать её через Ватсап и узнавать о времени запланированных для меня обследований.
Так же возникли недоразумения с оплатой счетов так как в изначальном варианте ,расценки на процедуры были явно завышены,а также к оплате были предьявлены цены на процедуры,которые уже были внесены лв цену моего пакета.В среду координатор принесла мне фактуру к оплате и потребовала,что бы она была оплачена именно сегодня,на мой вопрос,почему именно сегодня,да ещё не за все оказанные мне услуг,она сказала,что так решила администрация клиники ! При выборе комплексного обследования клиника предлагает пакеты услуг подходящие под запросы клиентов,а все остальные медицинские обследования можно было уже выбирать самим,но за отдельную плату.Так два КТ сканирования из моего пакета ,которые как выяснилось мне никто проводить не собирался и на мой вопрос,где эти обследования и почему я должна оплачивать эти услуги ,координатор ответила ,что они заменили мне КТ сканирование на МРТ-сканирование,но уже за мой счёт,то есть €220 за МРТ-сканирование я должна заплатить сама сверху стоимости пакета.И как оказалось позже,аппаратура для КТ сканирования,у них в клинике сломалась ещё в понедельник 6 октября,в день моего приезда в клинику,но ни координатор ни администрация клиники не сообщили мне об этом,а просто решили взять деньги за эти услуги.Потом оказалось ,что и приём кардиолога и кардиологические тесты каким то образом исчезли из стоимости моего пакета и €240 мне пришлось оплатить самой.Таким же образом с меня хотели взять €250 за анализы крови ,которые были заявлены в моем пакете обследования .Вообщем только после обращения к моему координатопу Bookimed,эта проблема была устранена.И я заплатила намного ниже заявленной цены.После всех обследований у меня больше не было встречи с врачом и никто не объяснил мне результаты обследований,координатор просто отдала мне их и они все были на польском языке! Результаты остальных обследований я до сих пор (21.10.25) не получила,мне сказали, что пришлют их позже на мой емайл.Весь остальной мед.персонал,аппаратура методы обследований были хорошими и профессиональными.Клиника чистая.Отдельно хочу поблагодарить всю команду радилогов за их работу и терпение.Спасибо помошнику радиолога Дамиана за его участие,помощь!

Bardzo polecam Pana Damiana radiologa który podchodzi do pacjenta z życzliwością i empatią.
Profesjonalizm i życzliwość na najwyższym poziomie.

Bardzo polecam pana Damiana, radiologa. Robił mi prześwietlenie kręgosłupa i dzięki jego podejściu czułam się komfortowo i bezpiecznie. Profesjonalizm i życzliwość na najwyższym poziomie.

Kilka tygodni temu umówiłam się na wizytę u stomatologa by wykonać higienizację zębów.
Dzień wcześniej godzina przyjęcia została zmieniona. Kiedy przyszłam na czas, musiałam czekać pół godziny aby zapytać się, kiedy bedę mogła być przyjęta. Okazało sie, że jeden z pacjentów jeszcze siedział na fotelu a drugi w poczekalni i dopiero ja miałam być obsłużona. To oznaczało, co najmniej doczekanie co najmniej 40 minut. Na takie traktowanie nie mogłam sie zgodzić. Jeśli place za obsługę, za dojazd z innej miejscowości i mam czekać mimo terminu ponad godzinę, uważam to za jaskrawe lekceważenie pacjenta, jego czasu i środków. Jedna gwiazdka dla pań w recepcji.

Hatte dort eine Rückenoperation. Leider Katastrophal ausgeführt, musste nachträglich Notfallmässig ins Spital und ca. 5 Stunden operiert werden. Kurz vor der Operation hat man mir noch zusätzlich 3000 EURO abgenommen. Die Klinik ist nicht Seriös und meiner Meinung nach Korrupt. Der Arzt wo mich Operiert hat, ist X mal angeklagt in Polen und die Klinikdirektion weiss das, hat mir aber gesagt sei ein Toparzt. Wie kann man nur so unverschämt sein. Fällt nicht auf die Werbung rein und das gelogene, Rate allen an, Finger weg von dieser Klinik. Es meldet sich auch niemand, man kriegt keine Antworten auf Schreiben, die Wissen warum. Inzwischen läuft auch von mir eine Strafrechtliche und Zivilklage gegen die Klinik und Arzt in Polen. Recherchiert gut vorher und erkundigt Euch bei Anwälten in dieser Gegend, dann wisst ihr Bescheid.

Contacted prior to travelling by an extremely helpful lady called Widyane. She remained my main contact - along with Katrina - throughtout my stay. They sorted out all those little concerns that are inevitable with having an unknown procedure abroad, and ensured a smooth service.

Had very comprehensive pre op checks and xrays. The only down side for me was a lot of waiting around which, as a private patient, I did not expect. Told Widayne and Katrina.

The surgeon - Mr Maczynski - spent time to explain and answer my questions. He even held my hand whilst I had the anaesthetic! Saw him post op and for discharge.

Post op care was excellent. Friendly and attentive staff ensured that I had reglar analgesia to remain comfortable. Also lots of cups of tea, but no meal choices. Physio was very encouraging - visited twice a day. Loads of exercises.... which I have followed and this has paid off as mobility and pain have both improved.

Pre and post discharge to Zepellin hotel - fab rooms, but loads of steps. Just as well I was with my sister as could not manage steps to basement to breakfast room, so she brought bits and pieces to me.

When we left Widyane and Katrian made a point of coming to say goodbye. Thank you for everything Ladies.

Taxi to and from clinic for airport was very comfortable except one large step to get in.
Assistance at both airports needs to be booked in advance and neither theratravel nor clinic seem to be able to sort this out - must be done by passenger apparantly, and only 4 or 5 days before travelling which is not ideal! Felt we were abandoned at Wroclaw airport - my sister had to find the help desk to get a wheelchair for me as Driver would not leave taxi.

I would highly recommend KCM for orthopaedic treatment.

Unseriös und fahrlässig ist diese Klinik. Haben mir den Rücken kaputt gemacht. Ist nur Abzocke und es meldet sich hinterher niemand. Traurig und für mich das schlimmste was ich je geshen habe.

Ciao
Sono venuta in clinica con la mamma per prenotare una visita ortopedica urgente.
Alla reception ho trovato un accoglienza meravigliosa da parte della "ragazza con capelli rossi " JUSTYNA...è stata super gentile e intraprendente ad organizzare la visita in tempi brevi.
Magari ci fossero ovunque dei professionisti così come JUSTYNA ,il mondo sarebbe migliore...Simpatia e umanità in persona.
Grazie

From beginning to end of my stay in Poland I felt looked after. The whole trip was well organised. The medical care was excellent. The language barrier did not exist...everyone tried their best to communicate. Widyane was a little gem guiding me through the whole process
No waiting lists and manageable cost compared to UK. Now I can get my life back...pain free. Thank you.

Betrügerisches Verhalten, es werden Offerten und Vereinbarungen bei der bezahlten Rechnung abgeändert und vereinbarungen wo man nicht einhält. Es wurde bei mir nicht so operiert wie vereinbart. Musste in meinem Land mit Endzündung Notfallmässig Hospitalisiert werden und wenn man nicht jetzt eine grosse Operation macht mit Katastrophalen folge Schäden leben. Es kann man gar nicht alles beschreiben was da alles schief und Kurios abläuft in dieser Klinik. Es wird jetzt auf juristischem weg geklaggt, da es um mein Leben und Gesundheit geht und da hat man Total versagt. Kann nur jedem empfehlen, dringens diese Klinik zu meiden und sich nicht vom Internet und Rezensinen blenden lassen. Es geht hier um Menschen und nicht um Objekte. Wünsche allen Gute Gesundheit und das ihr keine Klinik braucht und wenn, dann sucht Euch eine ordentliche Seriöse Vertrauenswürdige aus.