Very nice guy on the phone however their early repayment charge would be £230 on my account - £230!!!!! Told them I’m moving to a new house in November which is in the same area and would be using K... Toon meer
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Lees wat reviewers zeggen
Matt and Jake had a tough job digging up a 15 foot long trench in the garden and then linking the fibre. They worked flat out for about 3 hours and remained polite and conversational throughout. Expla... Toon meer
Bedrijf heeft geantwoord
We have been experiencing problems with our router and I spoke to a KC representative who was in my area. She requested a phone call so firstly I received great customer service from HER. Then receive... Toon meer
Bedrijf heeft geantwoord
Kcom are reliable, friendly and answer the phone straight away if you need to contact them for any reason. You are not left in an annoying queue. I recently had to contact them and the problem was fi... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
KCOM is one of the longest-established internet service providers in the UK, connecting both businesses and residential customers and investing in better digital solutions for everyone.
Contactgegevens
37 Carr Lane, HU1 3RE, Hull, Verenigd Koninkrijk
- 01482 602555
- question@kcom.com
- kcom.com/home
4,3
Uitstekend
4K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very professional
Very professional, very courteous, ended call feeling happy that all will go well
29 mei 2026
Review zonder uitnodiging
Antwoord van KCOM
Good morning Ricky.
Thank you for your kind words - we’re delighted you’re happy with our service.
Kind regards, Ella.
Good website and easy to set up
28 mei 2026
Review zonder uitnodiging
Antwoord van KCOM
Good morning Tob.
Your positive comments mean a lot to us - thank you.
Kind regards, Ella.
From when thay.fit it to it being…
From when thay.fit it to it being turned on was great
21 mei 2026
Review zonder uitnodiging
Antwoord van KCOM
Good morning Paul.
We’re happy to know you’re satisfied. Thank you for your support.
Kind regards, Ella.
After a bad start getting the request…
After a bad start getting the request for an installation approved (3 times we tried and each time were told you could not) we managed a chat with your road show people locally. They gave us a name and a number and Mike sort out the problem as my neighbour underneath verbally approved a way leave (he is one of your customers) job sorted 👍
20 mei 2026
Review zonder uitnodiging
Antwoord van KCOM
Good morning David.
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Kind regards, Ella.
Blake and Ellis are a brilliant install team
Blake and Ellis are a brilliant team for a quick and respectful installation. They’re great throughout and would definitely recommend them
28 mei 2026
Review zonder uitnodiging
Antwoord van KCOM
Good morning.
Your feedback made our day - thank you for sharing it.
Kind regards, Ella.
On time and connection really quick.
On time and connection really quick.
23 mei 2026
Review zonder uitnodiging
Antwoord van KCOM
Good morning Craig.
We’re so pleased to hear this. Thank you for choosing us.
Kind regards, Ella.
Kcom
Kcom . Really helpful and polite.
Blake and Ellis gave a 100 %
Thankyou.
22 mei 2026
Review zonder uitnodiging
Antwoord van KCOM
Good afternoon Jackie.
Your positive comments mean a lot to us - thank you.
Kind regards, Ella.
So far so good very good speed and very…
So far so good very good speed and very happy with installation. Blake and Ellis was very polite helpful and did their job to a high standard. Would highly recommend.
21 mei 2026
Review zonder uitnodiging
Antwoord van KCOM
Good afternoon Vicky.
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Kind regards, Ella.
Salesmen and installation…
Salesmen and installation engineers.Easy to chat to..Polite and helpful.....
20 mei 2026
Review zonder uitnodiging
Antwoord van KCOM
Good morning Stuart.
Your feedback made our day - thank you for sharing it.
Kind regards, Ella.
After reporting a fault (caused by…
After reporting a fault (caused by another contractor) the Kcom engineer arrived 2 hours later and worked all day until the repair was complete. Excellent service.
15 mei 2026
Review zonder uitnodiging
Antwoord van KCOM
Good morning Susan.
We’re so pleased to hear this. Thank you for choosing us.
Kind regards, Ella.
Easy and quick
The process of signing up was super easy everything i have requested was sorted in under 20 minutes.
27 mei 2026
Review zonder uitnodiging
Antwoord van KCOM
Good Afternoon,
We’re so pleased to hear this. Thank you for choosing us.
Many thanks,
Adrian
Installation of fibre.
Installation of fibre.
Blake and Ellis were friendly, courteous and extremely helpful. Took time to call us beforehand and to explain everything during their visit. Quick, efficient and considerate work. Thank you.
26 mei 2026
Review zonder uitnodiging
Antwoord van KCOM
Good Afternoon,
Thank you for sharing your experience - we’re glad it’s been a good one.
Many thanks,
Adrian
Kcom fibre installation
I’ve recently had a new fibre installation in to my home. The two Kcom technicians, Blake and Ellis did a great, tidy job and nothing was too much trouble.
Excellent ambassadors for Kcom.
21 mei 2026
Review zonder uitnodiging
Antwoord van KCOM
Good Afternoon,
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Many thanks,
Adrian
Antwoord van KCOM
Good Afternoon,
We’re so pleased to hear this. Thank you for choosing us.
Many thanks,
Adrian
very satisfied
The Lady on the phone was very knowledgeable, friendly and made everything understandable. We felt as though we were getting the right product for our needs and the process was quick and easy.
26 mei 2026
Review zonder uitnodiging
Antwoord van KCOM
Good Afternoon,
We really appreciate your feedback and are glad we could help.
Many thanks,
Adrian
Excellent service
Excellent service; any technical issues were resolved quickly and with care. A local call centre with people who know what they are doing is a breath of fresh air. Fab company.
26 mei 2026
Review zonder uitnodiging
Antwoord van KCOM
Good Afternoon,
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Many thanks,
Adrian
Rip of Kcom
Just signed up with kcom for 39.99 a month only to be billed 52.05 on first month then 64.98 on second month, kcom will tell you one price over the phone and the billing will be higher. they blackmailing people to sign up only to rip em off on the billing
7 april 2026
Review zonder uitnodiging
Antwoord van KCOM
Good Afternoon,
Thank you for your review. We’ve requested your contact details so we can follow up directly. If you’d prefer, you’re also welcome to get in touch with us.
Many thanks,
Adrian
Fantastic friendly team made the switch…
Fantastic friendly team made the switch pain free and simple great product and service at a reasonable price
26 mei 2026
Review zonder uitnodiging
Antwoord van KCOM
Good morning,
Thank you for your kind words - we’re delighted you’re happy with our service.
Kind regards, Ella.
cheap additional routers and a charming…
cheap additional routers and a charming tea bag in loose leaf
26 mei 2026
Review zonder uitnodiging
Antwoord van KCOM
Good morning Erwin.
We’re so pleased to hear this. Thank you for choosing us.
Kind regards, Ella.
Highly Recommend KCOM Service.
installation was carried out with out and issues and exactly on the time scale agreed. Installation engineers were very friendly and explained everything. Broadband speed is exactly as per the agreement. I would 100% recommend KCOM and the price is very competitive in the broadband market.
15 mei 2026
Review zonder uitnodiging
Antwoord van KCOM
Good morning Michael.
We’re grateful for your support and thrilled you’re enjoying our service.
Kind regards, Ella.
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