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KEENS Belfast Reviews 

394
•
TrustScore 5 uit 5

4,9

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Always have a great experience with Keens and their team. Everything is set out for the customer to be able to make their way round the outlet store with ease. When we need anything for our office... Toon meer

Beoordeeld met 5 van de 5 sterren

My experience from start to finish was exceptional. First went to outlet and got great advice from Johnny about products material etc. and ended up buying sofa. He was so helpful in every aspect. Alth... Toon meer

Beoordeeld met 5 van de 5 sterren

Keens were excellent from start to finish. Cathy was so helpful and found exactly what we were looking for. The delivery team were excellent too- communicating a time slot and then phoning 15mins be... Toon meer

Beoordeeld met 5 van de 5 sterren

Bought beautiful piece of furniture over the phone. Found the website a bit tricky so rang instead. Delivery and installation excellent. The delivery guy remembered me from previous sales and deliveri... Toon meer


Bedrijfsgegevens

  1. Meubelwinkel
  2. ook in
  3. Matrassenwinkel
  4. Meubelaccessoires
  5. Slaapkamermeubilair winkel
  6. Woonkamermeubilairwinkel
  7. Zitbankenwinkel

Geschreven door het bedrijf

Welcome to KEENS Belfast - a proudly independent, family-run furniture store serving Northern Ireland since 1970. For over 50 years, we’ve been helping customers create homes they love - with quality furniture, personal service, and honest advice every step of the way. Located on Albertbridge Road, Belfast, KEENS Belfast has become one of Northern Irelands most established furniture destinations. Our three-floor showroom is home to an extensive range of living, dining and bedroom furniture, including leading brands such as Natuzzi, ercol, Parker Knoll, Calligaris, egoitaliano, Harrison Spinks and many more. Whether you’re furnishing your first home or refreshing a family space, we’re here to make the process enjoyable and stress-free. We offer quality sofas, dining sets, beds, and occasional furniture. Exclusive design collections and custom options Stylish home accessories, rugs, and lighting. Friendly, knowledgeable staff ready to help you find the perfect fit. We pride ourselves on curating timeless furniture that’s built to last - combining comfort, craftsmanship, and contemporary style. We are a family-run service: Honest, personal, and pressure-free advice. Expert guidance: Our experienced team will help you choose what’s right for your home and budget Trusted reputation: 50+ years of happy customers across Northern Ireland and beyond Delivery & assembly: Professional, careful, and reliable service every time. At KEENS Belfast, your experience means everything to us. If you’ve recently visited our showroom or made a purchase, please share your thoughts and help others discover us by leaving a Trustpilot review. Your feedback helps us continue delivering the quality and service we’re known for - and it helps new customers shop with confidence.


Contactgegevens


4,9

Uitstekend

TrustScore 5 uit 5

394 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 50% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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4,9

Alle reviews

(394)

330 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

First Class.

First class experience. Staff helpful, service excellent, communication timely and delivery friendly and efficient.

22 april 2026
Logo KEENS Belfast

Antwoord van KEENS Belfast

Thank you for the fantastic comments. We are so happy you had a first class experience with us at KEENS, Belfast! It means a lot to us all …thank you.

Beoordeeld met 5 van de 5 sterren

Great staff

Polite, friendly and knowledgeable staff.

21 april 2026
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Antwoord van KEENS Belfast

Thank you for such lovely comments! We are very proud of all our team at KEENS, Belfast and are so happy when our customers take the time to highlight them!

Beoordeeld met 5 van de 5 sterren

Great experience and communication from…

Great experience and communication from the time I made my purchased online to the time I received my artwork. I was away for the estimated delivery date so was offered for the item to only be dispatched after I'm home which worked out great. Item arrived in perfect condition and as expected - amazing addition to my bedroom wall which always gets compliment from everyone, Thank you!

17 april 2026
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Antwoord van KEENS Belfast

Stephanie, we are delighted that you had a great interaction with KEENS, Belfast! We all work hard as a team to ensure our customers receive the best possible experience whilst purchasing from us and really appreciate you taking the time to share your experience with us …thank you!

Beoordeeld met 5 van de 5 sterren

The Experience was great.

The showroom was spotless. The service was great. Our salesperson,Denise was very helpful and made the experience very easy.

17 april 2026
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Antwoord van KEENS Belfast

Mal, thank you for such great words. We are so happy that you enjoyed your experience with us here at KEENS, Belfast and trust you are loving your new sofas!

Beoordeeld met 5 van de 5 sterren

Always so helpful

Always so helpful ! Nothing ever a bother thankyou keens 😊

17 april 2026
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Antwoord van KEENS Belfast

Helen, what lovely words …thank you so much!

Beoordeeld met 5 van de 5 sterren

Staff

So helpful it’s a pleasure to shop there

15 april 2026
Logo KEENS Belfast

Antwoord van KEENS Belfast

Catherine, 5 stars and such a lovely review …thank you!

Beoordeeld met 5 van de 5 sterren

Lovely

Lovely, helpful staff and beautiful products

14 april 2026
Logo KEENS Belfast

Antwoord van KEENS Belfast

Megan, thank you so much for your kind words.

Beoordeeld met 5 van de 5 sterren

So happy with purchase

Absolutely love my sofa! Great service from start to finish. Brian in the shop was amazing. Great guy!

13 april 2026
Logo KEENS Belfast

Antwoord van KEENS Belfast

Hazel, it is great to hear you love your sofa and that you experienced great service from KEENS, Belfast. Brian is a brilliant member of our team and loves to help customers find the perfect fit for them!

Beoordeeld met 5 van de 5 sterren

Great experience!

I bought a sofa from Keens Outlet. It was my first time buying from this business and they were a delight to deal with. The shop staff were friendly and very helpful and the 2 delivery guys were great!

9 april 2026
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Antwoord van KEENS Belfast

Helen, great to hear you enjoyed your KEENS, Outlet experience. We have such great items available and the stock changes everyday …it well worth a visit. We look forward to seeing you again soon!

Beoordeeld met 5 van de 5 sterren

Excellent from start to finish

Excellent from start to finish, a very comfortable atmosphere to shop in and the owners where just delightful, so pleased with the whole experience from ordering to delivery highly recommend

10 april 2026
Logo KEENS Belfast

Antwoord van KEENS Belfast

Ivy, thank you for such a lovely review! We are delighted you enjoyed the whole KEENS, Belfast experience and really appreciate the recommendation.

Beoordeeld met 5 van de 5 sterren

Keens have a,lovely show room full of…

Keens have a,lovely show room full of good quality furniture. Staff are friendly and well informed.
Delivery was easy to arrange and the delivery staff were v helpful

8 april 2026
Logo KEENS Belfast

Antwoord van KEENS Belfast

Christina, thank you for such a great review of your recent experience with KEENS, Belfast! Your custom means a lot to us all. We look forward to you next visit.

Beoordeeld met 5 van de 5 sterren

Excellent quality and service

The team were great, very helpful. I ordered a bed and mattress, the quality is amazing. When my order was ready for delivery, they held on to it for a month until I was ready to receive it.

27 maart 2026
Logo KEENS Belfast

Antwoord van KEENS Belfast

Stephen, thank you for such a great review of your recent purchase from KEENS, Belfast. We have an excellent range of mattresses to choose from with knowledgable members of the team to help you in making a decision. Thank you

Beoordeeld met 5 van de 5 sterren

Very helpful

Very helpful, nothing was a problem very nice, lady

28 maart 2026
Logo KEENS Belfast

Antwoord van KEENS Belfast

Jim, thank you for your kind words we appreciate it

Beoordeeld met 5 van de 5 sterren

The lady in Keens was professional and…

The lady in Keens was professional and friendly. The delivery service was at the time given and the men were also professional and friendly.

27 maart 2026
Logo KEENS Belfast

Antwoord van KEENS Belfast

Ajay, thank you for such kind words. We are thrilled that you found our team to be professional and freindly!

Beoordeeld met 5 van de 5 sterren

Fantastic service

Fantastic service. Communication was first class and delivery team were professional and did amazing job putting sofa together. Highly recommend

24 maart 2026
Logo KEENS Belfast

Antwoord van KEENS Belfast

Graham, thank you for such great feedback. We are so pleased you were happy with both communication from KEENS, Belfast and the service our delivery team provided. Many thanks for choosing us and of course for the recommendation!

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