Apart from the great customer service Christine provided, the ability to speak to someone on the phone and have them actively assist with rectifying the issue in a timely manner was very pleasing.
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Lees wat reviewers zeggen
Kern WIFI notified ahead of time of a speed upgrade that would necessitate for the MicroTik haP AC-3 to have a firewall and firmware up date. The disruption was very minimal with little down time. Th... Toon meer
Our old wifi provider out of the blue gave us 30 days notice they were not continuing. A quick google lead us to Kern Wi-Fi and the rest is history. Communication and understanding from the very fir... Toon meer
Bedrijf heeft geantwoord
Purchased new modem, had issues with multiple logins, called tech support, discovered new modem had cloned previous mac address; factory reset modem, correct mac address being sent but still had mult... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We supply Fibre, NBN, Fixed Wireless Internet, VoIP, Event Wi-Fi, Electrical and Radio Communications to residential and businesses all over Adelaide and South Australia. Let us show you how fast we can get your internet working. We also specialise in servicing the black spots. To learn more, call us today or browse our website and view our plans. We’re here to help. We are 100% Adelaide based owned Licensed Carriers and Electrical Contractors and work with many local communities to provide high speed internet and electrical services. We have every part of the process covered with high quality, high capacity internet connections that are provisioned to your Home or Business. With a KernWi-Fi Installation, you can rest assured, knowing all our installers are fully insured, trained and qualified to Australian Standard to the highest levels. All KernWi-Fi Supplied equipment is Tested and Tagged to AS/NZS 3760:2010 Standard as per our Electrical License # PGE 308911.
Contactgegevens
91 King William Street, Adelaide, 5000, ADELAIDE, Australië
- 08-7100-5432
- info@kernwifi.com.au
- kernwifi.com.au
4,8
Uitstekend
203 reviews
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the technician took his time to sort…
the technician took his time to sort out the problem with Trend security.
21 november 2022
Review zonder uitnodiging
Highly recommended for service & professionalism
Phil, Christine & the team from Kern were extremely helpful & professional, Christine kept me updated throughout the installation of the internet / wifi connection which was a bit complicated. We’re very happy with their service and the result.
16 november 2022
Antwoord van KernWi-Fi Pty Ltd
Hi Margo and welcome to KernWi-Fi. Thanks for your great review! As always, we are just a call away!
Very responsive.
7 oktober 2022
Look no further.....
Our old wifi provider out of the blue gave us 30 days notice they were not continuing. A quick google lead us to Kern Wi-Fi and the rest is history. Communication and understanding from the very first enquiry has been outstanding. Very quick to respond and made sure our guest wi-fi was not interrupted with very little help from our previous provider. Have already recommended to other businesses.
2 september 2022
Review zonder uitnodiging
Antwoord van KernWi-Fi Pty Ltd
Hi Belinda and welcome to KernWi-Fi. Thanks for your great review! As always we are just a call away!
We were very pleased with the service…
We were very pleased with the service from Dave the installer to Christine who put in a great effort to ensure our internet was up and running.
5 augustus 2022
Review zonder uitnodiging
quick response and professional support
27 juli 2022
Review zonder uitnodiging
No one responded
No one responded. Told it was being passed on then, nothing before you closed it. Thanks.
2 juli 2022
Antwoord van KernWi-Fi Pty Ltd
Thank you for the helpful feedback even though you are not a customer of ours!
Your illegitimate request for the provisioning of international mail systems inside the Australian IP space was ignored as it violates not only our own professional standards but the codes of Australia and the Asia-Pacific region.
You are currently listed in the Register Of Known Spam Operations (ROKSO) and we are unable to provide services to you.
Had no internet
Had no internet and was able to diagnose the fault over the phone.
Christine was able to isolate the problem and was working the next day.
1 juli 2022
Review zonder uitnodiging
Antwoord van KernWi-Fi Pty Ltd
Thanks for your positive review! As always we are just a call away!
great service from great people
10 juni 2022
Review zonder uitnodiging
Antwoord van KernWi-Fi Pty Ltd
Thanks for your positive review! As always we are just a call away!
Responsive.
10 juni 2022
Review zonder uitnodiging
The support Christine provided was amazing.
Christine was amazing, extremely helpful and did everything she could to rectify the problem. I appreciated all of her time and it was all in a friendly manner! Thank you Christine.
27 mei 2022
Review zonder uitnodiging
Very poor customer relations and…
Very poor customer relations and continual problems with the service. You like to blame others for all your shortcomings.
13 mei 2022
Review zonder uitnodiging
Antwoord van KernWi-Fi Pty Ltd
Tony,
We are sorry you feel this way especially after the great service we have provided for you over the years.
It is a shame that unrealistic expectations have your influenced your willingness to accept our advice especially after we delivered a NBN service to your building at no cost to yourself. As you are aware, services are not free and we still recommend that you employ a qualified IT agent to take care of your business network.
No fault of yours. Unable to connect
As your wifi service was unable to be connected in my area I have rated you as a 3.
Staff were friendly and obliging and tried their best to find a solution to the black spot, without success.
25 maart 2022
Happy
Prompt response and attention to detail and excellent service.
Thank you Phil and Christine.
22 februari 2022
Thanks for your help
Hi Phil
For a business leader you have a very hands on approach
I am evaluating how to move forward and will come back to you soon
Thankyou for your interest
Cheers Roger
22 februari 2022
My enquiry was answered extremely…
My enquiry was answered extremely quickly by a real person in Adelaide - which is an instant 5/5 from me who is SICK of having to message overseas call centres!! The lady who called went over all the options with me and was SO helpful. Having a local provider with local knowledge who will actually respond and TALK to the customer is priceless
7 februari 2022
Antwoord van KernWi-Fi Pty Ltd
Hi Carol and thanks for your feedback. Its always great to hear positive reviews!
Purchased new modem
Purchased new modem, had issues with multiple logins, called tech support, discovered new modem had cloned previous mac address; factory reset modem, correct mac address being sent but still had multiple logins. Thanks to Nathan and Christine the cause of the multi logins were discovered. Modem now running correctly>
Thank you all at Kern WiFi for the great support.
28 januari 2022
Review zonder uitnodiging
Antwoord van KernWi-Fi Pty Ltd
Thanks Pete for your great feedback! Always happy to support you with our services :)
Moving offices
Moving offices. Kern were in contact regularly with updates and to resolve any issues. Very happy with them and the pricing.
7 januari 2022
Antwoord van KernWi-Fi Pty Ltd
Hi Pauline, thanks for your feed back! We are just a phone call away if you need us.. :)
Exchange functionality
It took some time for the issue to be addressed. Not sure if resolved, waiting for end user to test.
8 december 2021
Review zonder uitnodiging
Antwoord van KernWi-Fi Pty Ltd
Hi John and thanks for your feedback. The job ticket was opened at 13:04 06/12/21 and completed at 16:09 06/12/21. (3hrs)The issue is specific to Gmail email and its policies and not something which we normally see. I had actually tested with my own personal Gmail account and this worked. Let us know if it needs to be investigated further. Phil :)
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