KernWi-Fi Pty Ltd Reviews 203

Apart from the great customer service Christine provided, the ability to speak to someone on the phone and have them actively assist with rectifying the issue in a timely manner was very pleasing.

We have been extremely happy with the support and service provided by KernWi-Fi.

From the beginning, Phil and the team have taken the time to understand what BitWaves is trying to achieve and have provided clear, practical and professional guidance. Their support around streaming, technical infrastructure and future planning has been excellent, and they have always approached things in a calm, realistic and well-explained way.

What we have appreciated most is that KernWi-Fi has not just treated us like another customer. They have shown genuine interest in helping BitWaves grow in a sustainable and professional way, while making sure the technical side is reliable and properly thought through.

Communication has been great, the advice has been honest, and the overall experience has been very positive.

We are very happy with how things have gone and would happily recommend KernWi-Fi to anyone looking for reliable technical, internet or infrastructure support.

Continuing personal and professional service.

Great service, fast and reliable support

Amazing service super fast response and nothing is ever an issue.
SARG is very happy to be able to use KernWi-Fi

we had some hardware fail on Xmas Eve and the team left their Xmas lunch to come and bring us the replacement so we would have internet over the holidays. Truly above and beyond and very much appreciated!

Problem solved on time and promptly

Great team the office know what going

It was so refreshing to deal with professionals that actually understood the importance of great customer service! Well done team!!

Great team and personalised service to make it happen.

Great communication and will work around your schedule to the best of their ability, was also really easy to upgrade.

Kern WIFI notified ahead of time of a speed upgrade that would necessitate for the MicroTik haP AC-3 to have a firewall and firmware up date. The disruption was very minimal with little down time. There was a minor hiccup with my port forwarding which PHil, Christine and the team attended to very quickly. It is great to have a IT provider in Adelaide staffed with competent people ....

We had to troubleshoot an extremely complex IT issue that required an extended period of time to resolve. Nathan was the individual I worked with on this job, and he demonstrated an incredible depth of knowledge and most important of all, he persisted and took the time needed to resolve the issue.

I have been in the IT industry for over 30 years, and I can count on 1 hand with most of my fingers free the times I have come across this level of quality support.

Hats of to the team at KernWifi, I could not recommend them highly enough !

Quick response to questions and very customer focussed

Christina has exceptional customer relation skills. Hard working, good trouble shooting skills along with experience also values customer input. Highly recommended. Thank you.

Christine is amazing.
If we ever have an issue, all we have to do is to ring her, and she will resolve the problem immediately.

Christine was great keeping me informed of up dates however the supply of the NBN was a disappointing as they cancelled multiple times.

Outlook would not send out emails. This was corrected by provider changing numbers in storage ports; deleting infected Norton security; deleting excessive computer data and adding Microsoft 365.

Prompt
Easy to communicate with
Thorough