KernWi-Fi Pty Ltd Reviews 203

The fast response and the complete fixing of our problem within two days was just amazing
As always Christine did an amazing job of remote diagnosis and Dave did such a fast and efficient repair on the roof
Much appreciated

Good technical advice. Exploring alternative options. Equipment tailored to our needs. Commissioning equipment for us. Fair pricing. Would recommend to others.

We have been having trouble with the WiFi for over 5 months now and we got a lot of help from them and yes we where supposed to be getting 50 but we where only getting about 15-20 so it was upgraded to 100 but for the past 2-3 months we got it put up we are lucky to get 30-40 I was getting feedback when I sent photos off the scans but now for the past month no reply at all I’m now considering on cancelling WiFi every Wednesday night it drops out and freezing and it keeps saying on the screen “your internet connection is unstable” so it’s not us we have one of the top routers on the market that cost nearly $400 so it’s not our router and anyway we tried their router and it was worse with the connection. I have been happy with kern but now im rethinking that

Attendance promptly and in person to solve a connexin problem

Answered my question in good time still considering in going across from one of the bigger provider also they were honest in there quote

Great support

Great customer service with fast responses.
Great to be able to support an Adelaide business.

Logged a support issue after hours via the Web. Was looked at shortly after and fixed within the hour. Good service.

Once again, Kern has provided excellent service with some amendments to our wifi reception.

As a loyal customer of over 24 years to two other local Adelaide ISP's 18 years with one and 6 years the second. I always try to support local businesses. After more than two years of frustration and continued service interruption and down time, I started calling around trying to find who can give me local product with local tech support.
And here I have found the best customer service with Kern WiFi. Christine you are an absolute breath of fresh air. After cancelling my account with another provider after 5 straight days of outages I came across Kern. I needed reliable Internet NBN was available. Christine had me up and running in 15 minutes. Others were quoting days.
We then discussed upgrading to fibre to the property. Again I was advised by others 6 - 8 weeks maybe longer.
In short from my first phone call, I was live with standard NBN in 15 minutes. Christine booked the fibre upgrade and an email arrived later that evening confirming attendance the following week to inspect my property for suitability for upgrade. Techs arrived and did the job in the spot. In short from first contact NBN up and running in 15 minutes and 8 days later the Fibre connection went live. I can't recommend highly enough to speak to these people at Kern WiFi for your internet needs.👏👏👏

Quick response

friendly polite fast service right here in SA

Great Personalised service - prompt and efficient all problems solved on the day no waiting.

The team at KernWi-Fi go out of there way anytime of the day and night to make sure pir service is spot on, the amount of technical support and advice is amazing thank you all so much.

They followed up , were keen to get done b4 Xmas. Good friendly service.