Keurig Reviews 430

Keurig's customer service is absolutely useless. I have been trying to get someone to put me through to a representative in the US but they keep telling me they cannot put me through but that someone will call back in 24-48 hours. Well, that's just another line of bull. I was told that on August 1st, 2025 and again, no one called back. As a customer for many years now, Keurig has gone down in quality and service to a very low rating. I will be posting these bad reviews everywhere that I can and will stop using anything Keurig.

purchased from the keurig website, got a unit that does not heat, to get my money back they want me to send the old one back at MY expense. The machine is less than a week old!!! Too send back would cost me over 20.00 for a 85.00 machine. Do not depend on the "money back guarantee" from the website, you're better off getting it locally or better yet, buy another brand.

I've had my keurig for two and 1/2 months and it stopped working. Now I have to do a wild goose chase to get my old receipt, (I bought from a store not directly from them), and then go through a paperwork process to get one resent and to mail the old one back. Not worth the headache. My old Mr. Coffee pot still works after 12 years. Seriously. This company is not worth the trouble.

Horrible customer service
One year and you are on you own
If you make it to a year
No warranty after that and save your receipt
They can't stand by their product
Good luck

Machine quit working, it is less than a year old, was a gift from someone that has passed away. The customer service was horrible. Do not purchase these products, in fact, steal them, to even out what they’re doing to other people. Just be prepared for them to break down shortly after obtaining them.

I am so terribly disappointed in the customer service of Keurig. My machine has a problem that is a well known problem with Keurig machines leaking water while brewing. While my unit is 18 months old and a few months out of factory warranty, the common problem with these machines should warrant the company make right of replacing or repairing it.

However, after dealing with the customer service reps who were extremely rude and difficult, they offered a 50% discount off the full retail price. However, discount is not usable on the sale price, so literally, the cost to replace the machine is the exact same price that a machine can be purchased from a retail store. This is not honest!

I purchased a keurig in 2023. In February of 2024 it bit the dust, and I called customer service. Through rounds of troubleshooting we were unable to fix it. I had passed the warranty time frame (13 months as opposed to 12 month warranty) however customer service was kind enough to send me a replacement. Well, we’re 5 months over the warranty of the replaced/gifted one- and this has bit the dust. Through rounds of troubleshooting, customer service has deemed that it is broken and will not replace. How does this happen? A faulty product is continuously given. I wouldn’t pay this money for a product that will only last a year. Since this has now happen 2x I can confidently say it is a poor product.

Product broke after a few months and customer service continued to deny my claim, although they had everything they needed to do a return.
Do not buy their products.

I never received my order. I called several times over a couple of days and did as instructed ( always was told to call back again). I was thrown into a never ending cycle of being told the next time I called I would get my refund started. This never happened. I just kept getting a run-around. The company refused to give me a refund. I cancelled all auto deliveries and would warn people about ordering from this company. Something is wrong. Worst ordering and customer service experience ever. I am shocked.

Ordered K-Duo Plus, had less than 6 hours, on phone with customer service to return. Horrible service, horrible maker. DO NOT BUY THIS ONE!!!

The most inept, and consumer non friendly company I have ever done business with and I'm 85 so that's a lot of companies. Buyers beware. I cancelled my acct and would not take anything from keurig if they offered it free..

Do not trust this company. I chose to return my coffee machine the day after opening it - never used it and returned to original packaging. After spending at least 1/2 hour on the phone with a rep, I was told that the instructions for returning my machine would be in my e-mail. A week has passed, and I still have no e-mail. I went to the Keurig website, and it said I had never ordered anything. Now I have a machine I don't want and can't return.

Absolutely horrible customer service! I purchased 2 coffee makers from this company both of which broke conveniently only a few moths after thier year warranty for no reason other than the motor burning out. Nothing besides a $25 discount was offered to me. After spending over $500 on thier machines I expected more to be done when they both only lasted a little over a year

very difficult to contact them except by phone - the contact form on their website consistently gets an error when you try to submit. I haven't found live chat available, but I am usually checking on weekends. I can't find how to leave a product review. I wanted to let people know that if they purchase the Hyper chiller you MUST have room in your freezer to store it upright as it has holes in the top presumably for drinking from.

Bought a k920 at bed bath and beyond.
First unit failed at about 8 months, keurig sent a replacement, that one failed at about 10 months, keurig sent another replacement. That one failed after 14 months so it’s out of warranty. So Keurig will not replace but offered me a deep discount on same model I think $127.00 I told the gentleman that the keurig company really does not deliver quality product so I declined. At this point I really think its time to go buy quality, I really regret purchasing the keurig to begin with I just kept hoping the next one would be better well they just are not. I will never recommend to anyone to purchase anything from keurig as the quality just is not there. I wish I could give a good review but I just cannot. Will go to Bunn to get quality. Please don’t waste your hard earned money. Good luck.

They have the worst customer service ever (even worse than Yahoo customer service)! All representatives speak a broken English but worse, I had their coffee pod explode and mess up the machine. I called them and after explaining in detail to the first rep, he said he was transferring me to another level that would help me. The least they could have done was to send me a coupon for a new box of pods. This second customer service asked me what happened and I told her that I explained everything to the first guy who wrote a report that she had. Nevertheless, she wanted me to repeat what happened. Then asked for the information on the box which I understood was necessary and then told me I would be receiving an email with instructions what to do. The following is the email I received from them. You won't believe it:

Please follow the steps below:
1. Provide Beverage Information and Attach Pictures: Please reply to this email and attach clear pictures of the issue you encountered. Include the following details:
Purchase place and approximate purchase date
Box count (e.g., 12 count, 16 count, etc.)
Specific brand and name of pods (e.g., Green Mountain/Nantucket Blend)
Best Used By Date (e.g., 10 Jan 2020)
All codes printed on the bottom of the box or bag or etched on the pod (e.g., LA 00:17 PL087 9019) Etched pod information may be easier to view if run over with a pen or pencil. Pod manufacturer listed on the bottom of the pod (numbers, letters, or both)
Serial number of your brewer
2. Return The Beverage: To complete our investigation, we kindly ask you to return the beverage to us.
Please include your shipping address in your email reply.
Once received we will issue you a UPS shipping label via email.
Simply print and attach the label to the package and drop it off at any UPS location.
If you have any questions, please feel free to include them in your email reply. We are here to help! You may also reach us at 866-901-2739. We are available 7 days a week, 7am to 10pm EST.
Sincerely,
Salome
Keurig Consumer Care

I can't rate the product because I never received the product. Waited almost two weeks for product to be delivered. Finally, contacted customer service only to find that my order had never been processed!! I was told to place the order again. What terrible customer service. I did not waste my time in re-ordering.

No American speaking person on their customer service number. The people are not experienced in the product at all. They read from a script and drive you crazy. Another company trying to push after purchase people down on the totem pole. Man I sure wish one company would change that.

Doesn't matter what unit you purchase. They all have short lifespans. The warranty means nothing as there is no customer service or support from them at all. You can't contact them and speak to a real person. Tried calling and email with no response. Multiple times for an entire month. They do not back up their warranty. So if you have any issues with your unit. Your only option is to throw it away and buy a new one. Convenience is not worth the price. There is no value. It's not a matter of if you run into issues with your unit. It's when.

Have an older maker which still works but bought 2 of the newer ones, 1 for office and 1 for home. Office failed in about a year, the other about 6 months. Next time I will save the box and return to walmart for store credit when it fails or I'll just by bunn or brevill