Keurig Reviews 430

There is no customer service at Keurig. There are only people online in emails, on the phone, and through chat that will never answer your questions, or refuse to acknowledge anything you say. It does not matter how meticulous you state the problems you are having with their machines or components of those machines. They will keep telling you that you must do this or that and we will follow through with this or that. You answer endless questions. You take pictures. You follow through with all the steps of giving order numbers, machine models, etc. You take pictures of the serial number. On and on, you do everything they tell you must do and it will take at least an hour on the phone. After doing all of this, they tell you "we are putting you through a specialist who is better equipped to help you." Then you will wait again for another half hour on hold. And then you will go through the whole thing all over again. No one ever addressed the fact that you already did this. No one admits that they have a 90 day warranty that states you get a replacement if the machines or reservoirs malfunction or break. They just send you to someone else who, they say, is "better equipped to help you and will resolve this matter." I was lied to constantly about how "I am the only one complaining", when in fact, there are endless complaints from others about the same issues I am having with machines and water reservoirs. They want you to keep complaining...for months...so they can say you have gone past the three months deadline.

about 7 months ago. After de-scaling this time, the machine would not turn back on. I contacted Keurig Customer Service and went through the process of plugging out and in etc. Then the agent emailed me a form to complete and submit. The form required I photograph the serial number on the unit and attach the original receipt of purchase, both of which I did. The form is managed by an automated system that I hesitate to call AI as it is not intelligent at all. I completed the form 3x and each time the AI emailed back saying my serial # was invalid (its a photo from the back of the machine with the bar code), the purchase was more than one year old (bought Oct 11, 2024 and its March, 2025 so it's within the validity period) and that I did not buy from an authorized dealer (it was bought at the Keurig Store on Amazon). I call in again, to speak to a human. They refer me again to complete the form. Same thing as above, AI rejects it for the same reasons above stated.

I call in a third time. Agent wants to send me another form! Oh boy.

So 1/2 workday later after dealing with Keurig I have no working machine and no approval for a new machine that meets all the requirements for a free replacement. Terrible. I will move to another coffee system. Too many companies are getting rid of humans and replacing with AI that is not yet programmed correctly to handle situations.

Three months ago we brought or 2nd one duo coffee maker at Walmart..Today it quite working. Going to call manufacture -customer service tomorrow. We are now using Mr coffee always working and never fails

Received a Keurig as wedding gift and did not use it until I got married… it worked for a little while and then had a mechanical/internal/electrical type issue and customer service was not able to help. I think that for the price the coffee machine should last for a long time, especially since I barely used it. I also did not like how customer service would “up my discount” when it would still have been cheaper on their website to reorder…which why would I want to reorder when the product was not good quality and did not last and the customer service could not troubleshoot or resolve the issue… I wasn’t looking for a free one I just wanted mine fixed since there was a malfunction with the product but there was nothing they could do but have me pay for a new one

Very disappointing ... I ordered 2 and within 15 minutes decided to cancel one of the orders as it was a duplicate. Their calls go outside the US. Not only can they not cancel even though it says shipping in 3 days I have to call back to process the return. No online return process. On the phone for over 1 hour! I will look for other coffee makers

Bought a Keurig coffee maker
on November 15. It stopped working. Contacted the company. They wanted a photo of the serial #. Sent it. They then wanted a copy of the receipt. Unable to get a receipt from Walmart because they only keep them for 90 days. The keurig was paid with my bank card. They have the card #, my name, my address and the serial number. Spent hours on the phone trying to get them to honor the 1yr warranty. Worst customer service ever. The service rep who I could barely understand basically told me "tough luck".
BEWARE buying anything from Keurig. They will find any excuse not to honor their warranty. I will NEVER buy anything from them again.

I have been trying for 2 days to get someone from commercial technical support for my 2500 series and it has been a nightmare! Tech number for support, no one answers. I've been on hold 2xs over an hour each and then the phone disconnects. You can't even leave a message. So I had the consumer division leave a message for me. Again, they have 48 hours to call back. Really...the damn coffee maker doesn't work. At 500 dollars for the unit, I think there should better service support. I am shocked that a large and well known, has the worst , incompetent service help. They have the monopoly in the market, so what are you suppose to do? Great product until you need support. Just terrible.

Ordered from Keurig online. Received defective coffee maker —- OK it happens. However, their customer service is the worst I have experienced ever. Actually, it is unimaginably bad for 2025. Unfortunately, I had to give 1 star to complete the review, otherwise I would give 0 stars. First call was long wait with exceedingly difficult communications, but Keurig did provide return authorization but upon receipt did not receive prepaid shipping. I called back, associate stated policy that it is purchasers responsibility. Ask for supervisor and was transferred to dead voicemail box. Call back, same program, very difficult to deal with. Seemed intentional. Finally reached a supervisor who stated same. When I explained my return was for defective product, response was that “it did not matter the purchaser must pay return shipping without exception”. Horrible. It should also be noted that nowhere on the order does it say that customer will need to pay for return shipping on defective product. I took the coffe maker to UPS and it was $34 dollars for return shipping. Not. I am going to dispute credit card charge. DO NOT BY FROM KEURIG

Horrible customer service! They can hardly speak English. They don't understand my issues every time I call. PLUS, to even get through to someone is next to impossible!

Beware of auto shipment
This is one of the few times I have taken to give a bad review for a company but I have never had such horrible customer service. I had a box of coffee that I had placed in my cart but never ordered somehow turn into an auto shipment that I never started. All I asked was for my shipping charge to be returned, $7.99, since I never set this up. The company denied it because they sent me an email about the shipment 2 days prior to the order going out. This email came alongside another order that I had placed so I failed to notice the second email as Gmail stacked them together as they sent on the same day. After being on a hold for almost an hour after 2 phone calls, the first that was dropped by them, I was told it had to be referred to corporate, the company won't allow their customer service reps to refund $8 without corporate approval. I then received an email that stated this;
Thank you for contacting Keurig! We have reviewed your account and it appears we had sent a reminder Email on 2/25 to review these orders. Given this we would be unable to refund the shipping fee. We apologize for an frustration. Thank you.

Sincerely,
Steven C.

Keurig Consumer Care

I hope $8 was worth the loss of someone who spends hundreds on their site yearly as I will never buy another Keurig or order from their site again.

We've had numerous Keurig single-serve brewers for many years now and many different models too, even had 2 of the same "Office" version (1 that traveled and 1 at home). The negative thing we've begun to notice is none of them have lasted more than a few years before requiring replacement. Only one time was one still under warranty and they did replace it without a problem. So for that instance I can say customer service was excellent but their products are not of high quality since they don't last very long!

My Keurig broke after about 5 months of use which is obviously devastating being an avid coffee drinker! After doing some research I found they have a one year warranty! They replaced my broken Keurig for FREE!!! All I had to do was call Walmart they were able to track down my receipt and take a picture of the QR code on the back of my machine! I couldn’t be more thankful for their help! I called customer support they were very apologetic and walked me through putting in my order!! I am really just so grateful it is such a relief I didn’t have to find the money to purchase a new machine! After this experience I have nothing but good things to say for them. Unfortunately I wouldn’t have to have gone through this process if my first one didn’t break but mistakes happen and they sure made up for it in the end!

Wish I had seen this extremely negative review status before ordering K-cups from their site. By the time I was notified that another shipment of k-cups were coming (I already had plenty and would have preferred delaying the order) it was too late to cancel, even though we canceled before it shipped. They said once it starts processing they cannot cancel. Bad customer service policy!

Keurig failed 2 months after purchase; agent promised to send new one but still....last keurig we'll buy (and we've bought at least 4 in past 20 years)

We purchased our first Keurig Supreme Plus coffee maker at Costco about 4 years ago. The unit failed after less than two years when my wife forgot to put a cup under the dispensing nozzle allowing coffee to get under the unit. I couldn't believe that Keurig design people would not foresee this taking place and design in a feature to prevent any damage to the machine!!
We returned it to Costco and they gave us a replacement, I had also contacted Keurig and told them of the frailer, Well they also sent a replacement unit so now we had two new units. The one Costco gave us lasted less than 2 years when it just died. So we pulled out our third unit only to have it last less than two years as well!!! The machine gave a descale message so I began the descale process and after dispensing only about 3OZ of the descaling fluid
it powered down and will not power back up. Very disappointed to say the least. When I called Keurig they indicated that the only thing they could do is offer us another machine at a discount. All we wanted was a machine that would last more than 2 years!! Will try another brand. On top of everything else their customer service persons English was marginal at best!!

Waste of $200. My K-Cafe Smart brewer stopped working. It will not turn on at all. I’m out of the year warranty now. I’ve kept this thing clean and used all Keurigs cleaning and descaling products. They clearly do not work. I called customer service and was offered a free box of coffee pods and a discount of 25% to buy a new brewer. Total joke! Customer service is as useless as their defective coffee brewers.

Second time I bought a Keurig and just like the 1st time it took a dump after 4 months. I had , and should got, a Hamilton Beach that lasted 3 years.

Gen 2 Coffeemaker Auto Brew will not Work.Have To Set Each Day.They Replaced And Second one Same.Real Engineering Problem. I had A Mr Coffee Prior And Once Set it Stayed,Not Keurig. For This Much Money a Waste.DO NOT BUY

Duo machine was in a vacation home for 18 months and hardly used. After 6 months of regular use, it began to leak and their solution is for me to buy a new machine at a discount. My online inquiry note was met with an automated reply to call them. Rep was professional and tried their best but didnt have authority to do more.

We received a K-Supreme as a gift for Christmas 2024. February 17, 2025, it stopped working. Customer service told us to make sure it’s plugged in which it was. They offered a 25% discount on a new one which we declined. The less than 2 month old Keurig is now in the trash.