KFDirect Reviews 

855
•
TrustScore 3.5 uit 5

3,7

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

I purchased some “refurbished” Airpods from KF Direct last year. They broke within 3 months (battery died and the mechanisms of the airpod was hanging off, despite light usage) and I was issued with a... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Second time to purchase refurbished AirPod pros from this company and I can honestly say I’ve been more than impressed. Very reasonable prices and a genuine product that works well. Very speedy delive... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

KF-Direct provided excellent service in helping me to find the correct replacement cable for my in-house display connected to my smart meter. Neither Eon nor the smart meter manufacturer could be... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I found this website by chance but was extremely happy when I did. I haven’t yet opened the AirPods as they are a Christmas present. Delivery want prompt and was kept informed throughout the order a... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Online marktplaats

Geschreven door het bedrijf

KF Direct is a UK-based online retailer specializing in stylish, energy-efficient indoor and outdoor lighting solutions, including ceiling lights, wall lights, solar lights, festoon lights, and decorative lighting for homes and gardens. The company focuses on offering high-quality products at competitive prices, helping customers create beautifully illuminated living spaces with ease.


Contactgegevens

3,7

Gemiddeld

TrustScore 3.5 uit 5

855 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 33% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

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3,7

Alle reviews

(855)

3 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Very nice deals

Very nice deals, in a perfect condition.

6 september 2022
Review zonder uitnodiging
Logo KFDirect

Antwoord van KFDirect

Dear Nikolas,

Thank you for your positive feedback which is very valuable for us.

We hope to see you again with us.

Kind Regards,
Dave
Customer Relations

Beoordeeld met 5 van de 5 sterren

Easy to navigate website and place an…

Easy to navigate website and place an order. Arrived quickly. Good products and info

6 september 2022
Review zonder uitnodiging
Logo KFDirect

Antwoord van KFDirect

Dear Amy,

Thank you so much for your review :)
We hope to see you again with us.

Kind Regards,
Dave
Customer Relations

Beoordeeld met 5 van de 5 sterren

Refurbished air buds excellent

Refurbished air buds excellent.
Delivery and presentation also excellent.
What more can I say? Top seller.

6 september 2022
Review zonder uitnodiging
Logo KFDirect

Antwoord van KFDirect

Dear Allistar,

Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.

Kind Regards,
Dave
Customer Relations

Beoordeeld met 5 van de 5 sterren

Excellent Customer Service

Had a problem with goods that I ordered, spoke to customer services and goods were exchanged straight away.
Would 100% buy from here again.

5 september 2022
Review zonder uitnodiging
Logo KFDirect

Antwoord van KFDirect

Hi,

Thank you so much for your review :)
We hope to see you again with us.

Kind Regards,
Dave
Customer Relations

Beoordeeld met 5 van de 5 sterren

Fast efficient service from easy…

Fast efficient service from easy ordering to delivery. Would definitely buy from here again.

5 september 2022
Review zonder uitnodiging
Logo KFDirect

Antwoord van KFDirect

Dear Ava,

Thank you for your positive feedback which is very valuable for us.

We hope to see you again with us.

Kind Regards,
Dave
Customer Relations

Beoordeeld met 5 van de 5 sterren

Would recommend

Order came really quickly and exceeded expectations

2 september 2022
Review zonder uitnodiging
Logo KFDirect

Antwoord van KFDirect

Hi,

Thank you for your positive feedback which is very valuable for us.

We hope to see you again with us.

Kind Regards,
Dave
Customer Relations

Beoordeeld met 1 van de 5 sterren

Awful experience

Awful experience. Paid for next day delivery and they didn’t even dispatch it in time. Came two days late.

Advertised as “AirPods pro” what arrived are “earbuds pro”. Very misleading advertising including the photos used

Awful customer service. One line answers that are of no help

Buyer beware

31 augustus 2022
Logo KFDirect

Antwoord van KFDirect

Hi,

We apologize but the delay was due to Royal Mail's strikes going on.

It is clearly mentioned in the item listing that these are seller refurbished and we always encourage our customers to thoroughly read the description before placing the order.

We already have sent the prepaid return shipping label to you so that you can send the item back to us.

All of your queries are replied back with appropriate replies on time, please let us know if you require any further assistance.

Kind regards
Dave
Customer Care

Beoordeeld met 1 van de 5 sterren

Purchased the "Refurbished Air Pods 3rd…

Purchased the "Refurbished Air Pods 3rd Generation with Wireless Charging Case | 1 Year Seller Warranty | Repacked By Yesido". Paid for next day delivery @ £7.99 and the parcel arrived as promised.

However. These air pods are NOT Apple, notice how they do not use the word "Apple" in their description and call them "Air pods" instead of "Airpods". The items are sold as "refurbished" yet every part of the item is branded "Yesido" - Made in China. "Repacked By Yesido" gives you the impression that it is just the packaging were talking about? Very misleading.

When I contacted them to suggest these were not an Apple product at all, they responded by telling me they are "seller refurbished and seller replaces the under performing parts with best available grad A parts", well is this the entire thing then? None of the visible areas were genuine Apple. I would therefore suggest that this is an aftermarket product with MAYBE some genuine apple parts inside, which ones? Hard to know really...

They refunded me minus the costly next day delivery charge... No option to use Paypal or other payment options other than direct bank details into the website so no much option to argue what I believe to be quite fraudulent product and website.

£7.99 out of pocket and moral of the story, pay a bit more and buy Apple products from a trusted retailer!

18 augustus 2022
Logo KFDirect

Antwoord van KFDirect

Hi,

Please note that it is clearly mentioned in the advertisement and we encourage our customers to thoroughly read the description before placing the order.

the delivery charges are charged by the courier company for the services they have provided and we have issued full refund to you for the amount you have paid us for the product.

Please let us know if we can assist you further.

Kind Regards
Dave

Beoordeeld met 5 van de 5 sterren

Work great

Work great , came next day . Would recommend.

29 augustus 2022
Review zonder uitnodiging
Logo KFDirect

Antwoord van KFDirect

Dear Pne,

Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.

Kind Regards,
Dave
Customer Relations

Beoordeeld met 4 van de 5 sterren

The converter was as expected and…

The converter was as expected and arrived quickly, so I can now use my favourite headphones with a tablet.

29 augustus 2022
Review zonder uitnodiging
Logo KFDirect

Antwoord van KFDirect

Dear Paul,

Thank you so much for your review :)
We hope to see you again with us.

Kind Regards,
Dave
Customer Relations

Beoordeeld met 5 van de 5 sterren

Excellent

Like the customer services and the service if this company

29 augustus 2022
Review zonder uitnodiging
Logo KFDirect

Antwoord van KFDirect

Dear David,

Thank you so much for your review :)
We hope to see you again with us.

Kind Regards,
Dave
Customer Relations

Beoordeeld met 5 van de 5 sterren

Decking screws and jig

Item as described. Delivered quickly. Best price I could find. Would use again.

29 augustus 2022
Review zonder uitnodiging
Logo KFDirect

Antwoord van KFDirect

Dear Tim,

Thank you for your positive feedback which is very valuable for us.

We hope to see you again with us.

Kind Regards,
Dave
Customer Relations

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service. Will use again

27 augustus 2022
Review zonder uitnodiging
Logo KFDirect

Antwoord van KFDirect

Dear George,

Thank you so much for this valuable 5-Star review. We love to satisfy our customers and hope to see you again with us.

Kind Regards,
Dave
Customer Relations

Beoordeeld met 5 van de 5 sterren

Good customer service

Really good help getting my necklace after it got lost in the mail. Once called up they sent another one straight away came next day.

26 augustus 2022
Review zonder uitnodiging
Logo KFDirect

Antwoord van KFDirect

Dear Faller,

Thank you for your positive feedback which is very valuable for us.

We hope to see you again with us.

Kind Regards,
Dave
Customer Relations

Beoordeeld met 4 van de 5 sterren

Was great for what I payed for

25 augustus 2022
Review zonder uitnodiging
Logo KFDirect

Antwoord van KFDirect

Dear James,

Thank you for your positive feedback which is very valuable for us.

We hope to see you again with us.

Kind Regards,
Dave
Customer Relations

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