Just wanted to say massive thank you to the lovely staff in kid-eco shop! Firstly what an amazing shop so beautiful organised with such beautiful items and at such great prices which then goes into fa... Toon meer
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Unfortunately our cardboard Xmas tee arrived defective (it was missing one of the slots so the two parts don’t slot together). The cardboard also isn’t recycled so not quite as eco as would be ideal.... Toon meer
Bought one for our three year olds birthday party, all kids loved colouring it with crayons and pencils and covering it with stickers! Coincidentally our friends bought one for our kids birthday too,... Toon meer
NOT DELIVERED!!! Ordered 10 days ago and still not received. The estimated delivery was 13th September 2024 and it is now 19th September 2024 and I haven’t heard anything. I have now sent the c... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Kid-Eco strives to offer a sustainable solution to play time for children across the country, without the use of harmful plastics found in the majority of toys worldwide. For the last 15 years, we have been successfully producing a fantastic range of innovative, highly interactive, safe and affordable cardboard playhouses; designed and manufactured in the UK from biodegradable recycled corrugated cardboard. Our playhouses are great for imaginative self-decoration and role play, being tremendously popular with schools and childcare providers, as well as at home, parties and other special occasions or events. Kid-Eco playhouses are predominantly suitable for Early Years Foundation Stage (EYFS) activities as well as Key Stages 1 & 2 Arts and Crafts. All kid-Eco playhouses fold flat for storage between use and are both recyclable and bio-degradable. We regularly run competitions in recognition of your little ones efforts and host the Kid-Eco Gallery so that they can see their endeavours online and be inspired by what others are creating. We frequently award prizes for photos sent into the gallery and list winners on our social media pages!
Contactgegevens
unit 4 hollis road, NG31 7QH, Grantham, Verenigd Koninkrijk
- 01476 515932
- sales@kideco.co.uk
- kidecocrafts.co.uk
3,0
Gemiddeld
67 reviews
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express delivery arrives after 5 days?
I ordered a playhouse for express delivery 1-2 days. Item arrived too late for the party.
No explanation, no phone calls. No customer service? I think the product is great but the delivery times and customer service is shocking.
13 juni 2022
Antwoord van Kid-Eco
Good afternoon Karen,
We're very sorry to hear that you are not happy with the service you have received from Kid-Eco. I can see that you placed your order on 06/06/22. Unfortunately our courier let us down on this day and failed to collect from us. All orders placed on this date were processed on the next working day (07/06/22).
Due to the courier delay and the back log of orders accumulated as a result, your order was unfortunately delayed slightly and despatched 1 day late (07/06/22) which I can only sincerely apologise for. We would be more than happy to refund you the difference between the priority shipping you have paid for and our standard shipping rate.
Like most small independent businesses, we try our very best to maintain the highest standards possible, however as we are only human, we do sometimes fall short, whether it be our fault or as a result of a 3rd party in the delivery chain.
If you wish to discuss this any further, please do not hesitate to get in touch via our sales email: sales@kideco.co.uk
Once again, our sincerest apologies for any inconvenience caused.
Kind regards,
Emma
Kid-Eco
Absolutely shocking dispatch time even…
Absolutely shocking dispatch time even though i paid for royal mail priority. Then no response to my email chase up.
9 juni 2022
Antwoord van Kid-Eco
Good afternoon Madison,
We're very sorry to hear that you are not happy with the service you have received from Kid-Eco. I can see that you placed your order on 02/06/22 which was unfortunately a bank holiday. All orders placed on this date were processed on the next working day (06/06/22).
Due to the back log of orders accumulated around this time, your order was unfortunately delayed slightly and despatched 2 days late (08/06/22) which I can only sincerely apologise for. We would be more than happy to refund you the difference between the priority shipping you have paid for and our standard shipping rate.
Like most small independent businesses, we try our very best to maintain the highest standards possible, however as we are only human, we do sometimes make mistakes.
If you wish to discuss this any further, please do not hesitate to get in touch via our sales email: sales@kideco.co.uk
Once again, our sincerest apologies for any inconvenience caused.
Kind regards,
Emma
Kid-Eco
My little one absolutely loves it
My little one absolutely loves it! Quick delivery and easy to build too
18 mei 2022
Great for house rabbits too
I actually purchased this for my two house rabbits. They love it and have made a few adjustments such as a door.
14 mei 2022
ordering easy and delivery quick
ordering easy and delivery quick. product very good for the price.
8 mei 2022
My grandson loved his rocket-ship
My grandson loved his rocket-ship, went well with his NASA space suit
28 april 2022
Great product and delivery was great
Great product and delivery was great. We bought the white igloo.
9 april 2022
Perfect!! Abs very durable
Perfect rocket and spacecraft for my sons toy story theme birthday party - very durable with a 4y/o and a 1 y/o both wanting to play with them
26 maart 2022
Fantastic item
Fantastic item! The children absolutely love it and so do I .. so efficient, beautifully made , really sturdy and allows the kids to be creative . Such an amazing idea and when we’re done with it can easily be packed or thrown in recycling. I will not hesitate to buy another .. such a fantastic idea honestly. And delivery was super quick too ! So so pleased thank you so much!
6 maart 2022
Fully satisfactory
I haven't seen the play house myself as it was ordered as a gift, but it arrived in time for Christmas, apparently without any inconvenience; and I was sent a video of the child enjoying it - and the parents also.
4 januari 2022
Unfortunately our cardboard Xmas tee…
Unfortunately our cardboard Xmas tee arrived defective (it was missing one of the slots so the two parts don’t slot together). The cardboard also isn’t recycled so not quite as eco as would be ideal. Otherwise they seem like a good company and hopefully they will recifty the Xmas tree (it seems like a one off cutting error)
9 december 2021
Absolutely a joke it's been over 2…
Absolutely a joke it's been over 2 weeks and still haven't even sent my package out yet. Awful business to buy from
20 november 2021
Excellent!
Purchased the rocket for my great nephew.
Great product, great comms - great company to deal with, will use again and happily recommend to all.
28 juni 2021
Speedy delivery
Speedy delivery, well made and not difficult to assemble. Great hit with my 4 year old grandson.
17 mei 2021
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