Kier Group plc Reviews 

Shitty roads and potholes along with non existant customer service.
Complete bankers. (sounds like).

Bad, bad, bad.
Despite doing my best to avoid potholes in Northampton. In January my front right spring snapped taking a tyre out. (I drive very few miles and try to avoid driving in the dark).
I submitted a claim for £180 in February with photos and a map.
They have been as unhelpful as any gang of bankers that I have had the misfortune to deal with.
Finally in August they rejected my claim.
It sounds to me that you have to drive over pre selected potholes during a particular range of dates.
This is nonsense. Suspension damage is done over many miles, which is why manufactures test their vehicles over rough surfaces for miles, rather than over a single run of potholes.
Kier, thank you for the terrible job you are doing looking after Northamptonshires roads.
I understand that Northamptonshires roads are amongst the worst surfaced in the UK!!
If I could give you a negative rating I would do so.

Whilst I'm on thje subject, I tried to report serious potholes on numerous occasions and never once managed to get through!!!

Kier, I look forward to a useless and unhelpful response from you!!!

Un-safe working on a roadside verge.

Fired shrapnel all over my car, smashed my window screen, side window and destroyed paint work....

Denied all knowledge of ever having any equipment on site which would be capable of doing this kind of damage even though i had witnesses in the car.

Danger company with unsafe working procedures. Avoid.

Staff are all bully’s Levi Kenyon being one of them bullied me out of a job in Manchester avoid these at all cost!

Received a letter regarding surveying my property under the L&Q major works programme in 2025, no one contacted me or turned up.
Chased with L&Q earlier this year and surveyor came in April.
Chased outcome last week and Kier denied attending. Good job I kept record of telephone number of surveyor and details of visit as Kier have lied to L&Q about surveying my property for their major works programme saying their was no access. Emailed kier on email address on letter. No response. Also advised L&Q of incorrect information from Kier about surveyor not attending, no response from L&Q.
Very unprofessional company.

In December 2025 my car was damaged by a pothole in Bham (Kier manage road maintenance for the council). I submitted a compensation claim on 16/12/2025 for a relatively small amount (£145). It has taken until the end of May 2026 for Kier to make a decision and I 100% believe they would not have responded if I hadn't made a complaint after losing patience with them.

They have had my payment details for three weeks now and guess what?? They haven't paid and aren't responding to my emails. This company does not stick to the deadlines they set and clearly don't care about the service they provide to the residents of Birmingham with the state of the roads at the moment.

They deserve the bad reviews on here and the crap reputation they have. Claim number (TPC/BH/010705).

Incompetent contractors that have no care about the roads, road safety, vehicle damage and the people that are being affected. Numerous pothole reports from residents are just patched up cheaply so they reopen a few months later and get paid for doing the same job again. They take no responsibility with claims for vehicle damage and its only a matter of time before there is a serious damage in the NNC area. Anyone else showing this sort of neglect in their job would be sacked. RIP up their contract now and get someone in who.can do the job.

Responsible for road maintenance,due to a contract with my local council. Holes are left to form to craters for months, when finally repaired they leave numerous holes nearby and "repairs" last a matter of weeks if lucky, before crumbling and making the hole worse.

Absoloute disgrace of a company who have been repeatedly been giving the road maintenance contract from NNC since 2008, and in the last 3-5 years roads have really deteriorated to the point of very dangerous.

No questions seem to be asked of these cowboys who do not fix the roads properly and seem to gain contract renewal from NNC every single time. Absolute corruption at its best and the government really do need to step in before lives are lost due to the negligence and greed.
Would be safer to drive on Ukrainian roads which is obviously a war torn country

Omg at felixstowe construction site the promised one thing and do another, no control over Health and saftey or contractors, we have proof of all this. Shocking behaviour

Sad thing is it’s taken close to year for you to get back to me but buy now the damage has already been done. 6 months onto a graduate scheme and to be treated the way I was by kier was disgusting. I have not been able to get back into construction on to a graduate or traineeship at all since kier. Thanks for ruining me.

I am concerned that they are building for the sake of building.

I worked for sheffield city council for 20yrs brilliant company. Then this disgusting company kier sheffield took over. I worked for them for 10yr I sold my home to live on site as a caretaker then they decided they wanted the house back as a office/classroom. So I was told the firebook hadn't been filled in properly there were dates missing that needed filling in and pressurised me into filling it in Then sacked me 4days before Xmas for falsifying paper work. Please stear clear of this disgusting company the managers were sue.vaugh martin Hill, Rodney trotter

Absolutely shocking how they treat their staff!!
A site that I’m working on adjacent to them lost their water supply - no water at all so even the toilets weren’t working. The guys downed tools and were promptly told to either get back to work or get off site and don’t bother coming back.
Disgusting how they’re treated!!

I worked for Danny Sullivan Group at the Plymouth Port project, under the supervision of Kier.
During my time there, I witnessed deeply unprofessional behavior from certain managers. Even individuals responsible for mental health support were using aggressive and offensive language on site, creating an atmosphere of hostility rather than safety.

As a Romanian worker, I have seen many of my fellow countrymen tolerate both racist remarks and verbal abuse, simply because they feared losing their jobs. Dismissals often happened suddenly, without notice or clear justification, leaving workers feeling powerless and disrespected.

It was also noticeable that many managerial positions appeared to be filled through family or personal connections, not necessarily based on skill or experience. Unfortunately, this culture led to poor site management and the loss of good workers.

In my honest opinion, the Plymouth Port site has become a place where favoritism, lack of respect, and racial discrimination are tolerated — and that should not happen on any UK construction site.

I share this statement not out of anger, but because I believe every worker deserves respect, safety, and fairness, regardless of nationality.

I do NOT recommend Kier as contractors at all! Its all a show and once they get the job they will keep adding extra charges so they can make some extra money. The staff in the admin have no clue what are they talking and how the things are done on practice.
Please do not waste your money, time, effort and health. They shouldn't be on the market conning people and companies!

We are a small family business, we carried out some work in February this year on a Kier site and have not been paid yet ! its a disgrace. Avoid working for these charlatans at all costs.

Dealt with Shaj from North Northamptonshire & West Northamptonshire claims on behalf of Kier Transportation | Highways following having to replace a slashed tyre due to poor road condition.
I provided pictures, garage receipt that confirmed the cause of the tyre being slashed, maps of where it happened, date, time...and yet, it wasn't enough for Shaj! Everything was there and instead of accountability, there was a sense of being asked to prove the obvious — which only adds stress to an already stressfull situation as where the accident happened, is my commuting route!!!!
How deeply disappointing for a big company that clearly shows little concern for road safety and appears focused on avoiding responsibility.

This company has no soul, no community and your just a number. The People who work there are nice as individuals but from day 1 it's sink or swim.

They advised a job with with a decent wage and when you going to interview it’s a big drop off (20%) , pathetic.
Not a decent company to work.

Just micro surfaced some of our village in pattishall. One otmf the worst jobs I've ever seen. They should be ashamed of themselves