Kimai Reviews 

Recently purhcased the Duo Necklace in Rose Gold for my wifes 30th birthday.

What a beautiful piece of jewellery and special thanks to Emilia from the customer services team for making sure it arrived in time for her birthday.

Really pleased with my customised bracelet, it looks better in person than on the website. The shop was lovely when I went to pick it up as well.

Beautiful product and in stunning packaging.

I had multiple interactions with the team, from selecting the engagement ring to arranging the shipping and finally resizing locally.
Everyone was friendly, honest (they didn't recommend the biggest diamond since my fiancé has small fingers), responsive and extremely helpful.
The brand was recommended to me by a friend, and without a doubt, I will keep recommending it to my friends in the future

Very smooth experience throughout, from the initial appointment until we received the ring. Thanks to Aranza and the team for the support! My partner loves the engagement ring.

After some days researching for the right brand and jewellers - the client experience I received was top tier! Thank you, Megan for your expertise, insight and design input. It is refreshing to communicate with an individual that knows the brand ethos and values 🙏🏼

I spoke with Megan on the phone last week who was incredibly helpful. I had a limited time between ordering and going away for a proposal, and she helped calm my nerves and provided a date to collect the ring by. She was attentive and took my details personally and was excellent

Megan was very kind and friendly. She helped us find the perfect ring after we’ve been searching for months. Great experience!

Received my bangle after 6 weeks (bespoke) and it’s stunning. I couldn’t get to the boutique and the team were so helpful in ensuring I ordered the right size.
I’ll definitely be ordering again

I reached out to Kimai for a custom engagement ring design after discovering their stunning creations on social media. My design was quite intricate, and I had specific details in mind. Kimai’s customer service team was consistently responsive, patient, and open to all my feedback throughout the entire process. The result was a beautifully crafted ring that perfectly matched my vision and was delivered on time. Purchasing an engagement ring can be both thrilling and overwhelming, but Kimai made the experience seamless. I highly recommend them to anyone looking for the ring of their dreams!

Excellent customer service via WhatsApp , on the phone and by e mail . Package and presentation excellent as well.
Lovely bracelet ! Very pleased with it . The standard size is a bit too short , though. It should be a bit longer from the very beginning ,rather than having to send it back to extend it and paying shipping costs twice .

Une arnaque... 20 euros de frais de livraison (sur une commande à 800 euros), puis 20 euros de frais de retour car la commande ne convient pas. Bien sûr, ce n'est mentionné nulle part. A fuir !

Kimai have been fantastic in every stage of buying an engagement ring, from talking through design options and building a bespoke ring, to information about delivery and help with resizing. Particular shout out to Emma who has been extremely kind and helpful throughout!

Excellent experience from start to finish - regular updates whilst waiting for our custom order, couldnt be happier with the ring!

Great overall experience - but very much appreciated the direct communication.

Very beautiful earrings.
Wanted to replace another pair to wear all the time and these are perfect.
So comfortable- sit really well in the ear and substantial sparkle!
So very happy with this purchase.

Very good quality and classy pieces. Good customer service!

Brand to flee! Kimaï steals from its customers, if you return an item a fee of 20 euros applies... surprise! Of course, this is not mentioned anywhere. A brand that claims to be ethical but isn't. I invite anyone who has had the same experience to contact me so that I can join the ongoing file with the relevant consumer associations and organizations.

Beautifully presented and arrived quickly. Really pleased with the earrings and love the original designs.