I ordered a T-shirt and a mystery shirt from Kings Road Merch, and after waiting over a month with no shipping update, I emailed support and got no response. Two months later, I emailed again and... Toon meer
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Kings Road Merch seem to operate on their own very relaxed timeline. Over a week just to acknowledge my order, then even longer to actually dispatch it. Communication was practically non-existent —... Toon meer
Habe hier ein Original Tourplakat von Herbert Grönemeyer bestellt. Leider ist das Plakat der ersten Lieferung trotz zusätzliche bezahlter spezieller Transport Verpackung in schlechtem Zustand bei mi... Toon meer
Ich bin super zufrieden und würde jederzeit wieder hier bestellen. Trotz Bezahlung per Vorkasse erfolgte die Lieferung innerhalb von 3 Werktagen nach Bestellung. Die bestellten Shirts wurden in e... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Kings Road is a full service entertainment and band merchandise company. We build custom webstores for bands, artists, labels, and events and we provide tour merchandise services and retail distribution for them around the world from offices on three continents. Our staff is friendly and experienced and our service is simple and transparent.
Contactgegevens
1520 Knowles Avenue, Los Angeles, CA, USA, 90063, Los Angeles, Verenigde Staten
- support@kingsroadmerch.com
- kingsroadmerch.com
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We ordered the mystery pack with my…
We ordered the mystery pack with my wife’s size shirt and we got a youth shirt that won’t even fit a teenage girl. Love the one shirt that fit my wife but super annoyed about her second shirt
Great customer service
This is the first time I've ordered from the USA store. But I had no problems at all. The few questions I asked were allways answered quickly. The customer service was great and allways answered my query fully. I would recommend Kings Road to any one. Best of all is how quick delivery was from my parcel getting send out to me receiving it was less than a week. The crazy thing is my package came from the USA to the uk. Yet in my country I've had parcels take so much longer and they have come from the uk lol. I will definitely be buying items soon especially since the USA has more merch than the Europe one. But I had no problem with they customer service either. Whether it be the Europe or USA store I 💯 % recommend 👌 😃
Will definitely be ordering from Kings Road Merch again
Kings Road Merch had exactly what I wanted and their prices are good, shipping was fast and didn't cost much at all.
❤️ LOVE my Alkaline Trio hoodie
LOVE my Alkaline Trio hoodie. It’s such high quality and it felt like a hug when I put it on for the first time. ❤️
My record came packaged safely with no…
My record came packaged safely with no damages at all! Also arrived when it was supposed to! 5 stars!
Outstanding customer service
Outstanding customer service! Quick and friendly communication and my exchange was handled with no fuss.
Kings Road Merch provides an excellent service
I ordered several vinyls in a bundle in my last order from Kings Road Merch and everything went smoothly. Online purchasing was easy. The online shop is easy to navigate. The order tracking is visually easy to follow and is regularly updated. The vinyls were well and safely packaged. I had some questions about delivery options and the support team responded reasonably quickly and they were very nice and assisting. In my experience, they are professional and reliable and you can enjoy buying your favorite music and other merch carefree.
Failure by design
I ordered 5 items. One was a pre order for a record. So I was expecting my 4 items to show up with my record. No problem. Except two of my items I ordered didn’t get pulled and packed with my order. Two of the items were removed from sales in the time period of the presale. Never ordering anything with a presale item. The record was second to everything else I didn’t get. Contacted support and they couldn’t get my items. I’ll never have them because of packing policy. I’m extremely disappointed that two simple patches caused my order to be worthless
FedEx's error with exceptional service response
I put in an order and after a couple of weeks of not getting an update from the FedEx tracking number, stating that only a label had been print, I had to call in to make sure that it was actually shipped. The woman who was helping me, whose name I cannot remember, had me share the tracking number and came to the same conclusion then immediately shipped me another two coats.
The FedEx tracking number said that only a label had been created and nothing more after two weeks so it was suspicious. Five days after talking to a representative the original order shows up with a picture and nothing in the middle as far as the tracking the information. But in only 3 days after speaking to the representative I saw that the new order was already being shipped and tracking properly so there's nothing to be done but wear the first coats that arrived every day. About a week and a half later the next set arrived, today.
And so I've already decided that I have to buy the other 2 jackets and I'm happy to buy them. These jackets are outstanding and I'm actually glad to have a spare. So it all worked out in the end. Great product with a profound cause.
But I do need someone to call and take another payment from me please!
Record sleeve damaged upon arrival
Record sleeve damaged upon arrival. Obviously doesn't matter for the playback of the record but I'm getting tired of mail order records having damaged covers before I take them out of the box.
I ordered “Let’s Go” by Rancid on vinyl…
I ordered “Let’s Go” by Rancid on vinyl on 2/8/24. It was delivered on 2/10/24 in Minnesota. King’s Road excellence on display. Thank you!
Good company to do business with.
Best Merch
The one thing that made the experience like any other is where I want one European band that no other website has you guys have them. Thank you for the best merch ever
Good Quality, Flakey Delivery.
The quality is great, but I have never recieved anything on time. I will pre-order something, wait 4 months, then I get an email telling me I have to wait another 2 weeks or more because of delays. I waited about 5-6 months for a vinyl I ordered from here. I am not going to stop shopping here, because you guys have merch from a lot of bands I love, but I would like these delays to be addressed.
I never received my order
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