From being able to navigate the website with ease, to speaking with my sales rep with a few questions, ending with quick shipment and a perfect order. Outstanding performance from the entire team. The... Toon meer
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Lees wat reviewers zeggen
Great experience from start to finish! LeJuan Plummer couldn’t have been better at working with me to find just the right products and get the best pricing and explaining all the necessary billing and... Toon meer
Bedrijf heeft geantwoord
From my first contact the staff was so helpful as I wasn't sure the faucet would work on my sink deck. The faucet set is beautiful. The pop up drain assembly had to be jury rigged as the distance from... Toon meer
long shipping times....and it's only coming from California....not very helpful with correspondence and charges your credit card too far in advance of shipping. And I can't rate the merchandise becaus... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
At KINGSTON, we believe every home deserves timeless design, dependable quality, and exceptional service. For more than 20 years, we’ve built our reputation as a trusted leader in kitchen and bath fixtures, serving homeowners, designers, and trade professionals across the United States and beyond. Founded in 1998, Kingston Brass has grown from a single product line into a complete home solutions brand with thousands of SKUs across faucets, sinks, tubs, lighting, and accessories. Our collections span traditional, transitional, and modern styles, offering premium finishes like matte black, brushed brass, and polished nickel. Each piece is crafted to deliver both beauty and performance, backed by rigorous quality standards and a dedication to long-lasting durability. We’re more than just a product company, we are a partner. Our Kingston Trade Program supports interior designers, contractors, and plumbers with exclusive pricing, dedicated account consultants, and resources tailored to professional needs. This commitment to the trade community has made Kingston a go-to choice for both residential and commercial projects. Customers choose Kingston because we combine luxury design with accessible pricing, responsive support, and reliable warranties. Whether you are updating a single bathroom or building an entire home, you can trust Kingston to deliver on our promise: exceptional design, uncompromised quality, and service that puts you first.
KINGSTON Guarantee
Your satisfaction is at the heart of everything we do
Your satisfaction is at the heart of everything we do. At Kingston, we stand behind every product with a simple promise: quality you can rely on and service you can trust. Every faucet, sink, tub, and accessory is designed to meet rigorous performance standards, ensuring lasting durability and timeless style. With over 20 years of experience in kitchen and bath, Kingston is a name you can count on. All of our products are backed by reliable manufacturer warranties for peace of mind, and our U.S.-based support team is ready to assist with questions, orders, or installation. For designers, builders, and contractors, our Trade Program provides exclusive benefits and dedicated account consultants to support your projects. And for all customers, our straightforward return process ensures a worry-free experience. When you choose Kingston, you’re not just purchasing a product; you’re gaining a trusted partner committed to delivering exceptional design, uncompromised quality, and a customer experience that puts you first.
Contactgegevens
12775 RESERVOIR ST., 91710, Chino, Verenigde Staten
- 877-252-7277
- contact@kingstonbrass.com
- kingstonbrass.com
4,1
Goed
359 reviews
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Heeft 58% van zijn negatieve reviews beantwoord
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Although Joe was very helpful Kingston…
Although Joe was very helpful Kingston Brass was not. It took a ridiculously long time to get the parts I needed to fix my faucets and the parts sent were not specifically what was ordered because I only needed the connectors for the cartridges. I had already purchased and had the new cartridges. The material sent had the connectors and cartridges already in place. This resulted in a higher bill than was necessary and since it took so long to get the connectors I couldn't return the cartridges for credit.
28 januari 2026
Pricing is good and system is accurate
Pricing is good and system is accurate. Very much appreciated.
22 januari 2026
Excellent products and service
The products themselves are high quality and look fabulous. My contractor assures me they are built to last. The service is outstanding! I had an issue with billing and they took care of it without delay. I highly recommend this company.
26 januari 2026
Beautiful set of bathroom faucets and…
Beautiful set of bathroom faucets and great quality. Plumber was impressed
26 januari 2026
Beautiful products. Great Customer Service
I had a change in my order the same day I placed it and things were already being processed, however my rep made things so easy for me and took care of it for me. The products themselves are beautiful.
7 januari 2026
Every person I spoke with was kind
Every person I spoke with was kind, attentive, helpful and followed through with what they said they would do. Very refreshing and a standout in any business these days.
31 december 2025
Super fast I ordered and within an…
Super fast I ordered and within an hour, realized I had ordered the wrong finish I wanted to cancel but they had already processed the order.....They processed the return fast and I was able to order the correct finish and am very happy with quality
23 december 2025
Absolutely beautiful quality and I hope…
Absolutely beautiful quality and I hope it lasts as long as the 1950 Crane we had to replace.
23 december 2025
Great faucet. Mediocre Documentation
Really liked the faucet for a stand alone tub. Though the instructions sent were for a wall mount faucet. The challenging aspect to the install was with the 1/2" straight water supply lines as they needed bent to align with the valves on the floor. Plumbers and supply stores did not have a pipe bender (only Amazon) but I understand the need for the larger supply lines. Other than that, the quality was great. I'm pleased.
24 december 2025
I remodeled lake house
I remodeled my lake house at Lake of the Ozarks. The original part of the cabin dates back nearly hundred years. The whole thing was redone inside and out with additions. I wanted to retain the Ozarks/Lake vibe but be new. I purchased the oil rubbed brass farm house line. From tall arching sink faucets to rain fall shower with exposed plumbing and turn of the century handles with white inlays. It hit right on the mark, the pieces are beautiful and fictional. My friends and family were wowed by the lake vibe. All the units were just as advertised, I couldn’t be happier with my purchase.
8 december 2025
The customer service person didn’t…
The customer service person didn’t understand that I only wanted 1 pair of these screws. So when I said I need 2 screws she charged me for 2 pair (4 screws). So I paid double what it should have cost me and I have 2 extra screws I don’t need. Gee thx.
2 juni 2025
I received the wrong parts on my first…
I received the wrong parts on my first order. When we found the correct parts, I ordered them and installed them with no problem. I filled out the return form on line and heard nothing since. The wrong parts were never installed and here they sit. I am out an additional 100.00 because of this issue. In reality, my replacement parts cost me $200.00
15 oktober 2025
Excellent customer service
Excellent customer service by phone and email. Extremely helpful rep and sales staff. Quick shipping...what's not to love?
28 oktober 2025
Great company with a lot of integrity
Great company with a lot of integrity. They stand behind their products.
9 september 2025
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