From being able to navigate the website with ease, to speaking with my sales rep with a few questions, ending with quick shipment and a perfect order. Outstanding performance from the entire team. The... Toon meer
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Lees wat reviewers zeggen
Great experience from start to finish! LeJuan Plummer couldn’t have been better at working with me to find just the right products and get the best pricing and explaining all the necessary billing and... Toon meer
Bedrijf heeft geantwoord
From my first contact the staff was so helpful as I wasn't sure the faucet would work on my sink deck. The faucet set is beautiful. The pop up drain assembly had to be jury rigged as the distance from... Toon meer
long shipping times....and it's only coming from California....not very helpful with correspondence and charges your credit card too far in advance of shipping. And I can't rate the merchandise becaus... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
At KINGSTON, we believe every home deserves timeless design, dependable quality, and exceptional service. For more than 20 years, we’ve built our reputation as a trusted leader in kitchen and bath fixtures, serving homeowners, designers, and trade professionals across the United States and beyond. Founded in 1998, Kingston Brass has grown from a single product line into a complete home solutions brand with thousands of SKUs across faucets, sinks, tubs, lighting, and accessories. Our collections span traditional, transitional, and modern styles, offering premium finishes like matte black, brushed brass, and polished nickel. Each piece is crafted to deliver both beauty and performance, backed by rigorous quality standards and a dedication to long-lasting durability. We’re more than just a product company, we are a partner. Our Kingston Trade Program supports interior designers, contractors, and plumbers with exclusive pricing, dedicated account consultants, and resources tailored to professional needs. This commitment to the trade community has made Kingston a go-to choice for both residential and commercial projects. Customers choose Kingston because we combine luxury design with accessible pricing, responsive support, and reliable warranties. Whether you are updating a single bathroom or building an entire home, you can trust Kingston to deliver on our promise: exceptional design, uncompromised quality, and service that puts you first.
KINGSTON Guarantee
Your satisfaction is at the heart of everything we do
Your satisfaction is at the heart of everything we do. At Kingston, we stand behind every product with a simple promise: quality you can rely on and service you can trust. Every faucet, sink, tub, and accessory is designed to meet rigorous performance standards, ensuring lasting durability and timeless style. With over 20 years of experience in kitchen and bath, Kingston is a name you can count on. All of our products are backed by reliable manufacturer warranties for peace of mind, and our U.S.-based support team is ready to assist with questions, orders, or installation. For designers, builders, and contractors, our Trade Program provides exclusive benefits and dedicated account consultants to support your projects. And for all customers, our straightforward return process ensures a worry-free experience. When you choose Kingston, you’re not just purchasing a product; you’re gaining a trusted partner committed to delivering exceptional design, uncompromised quality, and a customer experience that puts you first.
Contactgegevens
12775 RESERVOIR ST., 91710, Chino, Verenigde Staten
- 877-252-7277
- contact@kingstonbrass.com
- kingstonbrass.com
4,1
Goed
359 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 57% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Great warranty
Great warranty, always has replacement parts.
Their not cheap but good quality.
2 mei 2025
Antwoord van KINGSTON
Thank you for your positive feedback!
Excellent product
Excellent product. Was searching for months to find a tub spout with a diverter that was longer than 8 inches. Wanted one at 12 inches, but the 10in spout from you is working wonderfully.
27 maart 2026
Antwoord van KINGSTON
Thank you for your positive feedback!
Prompted polite service quick response…
Prompted polite service quick response to all inquiries
1 april 2026
Antwoord van KINGSTON
Thank you for your kind review!
Antwoord van KINGSTON
Hi Nate, thank you for your feedback. We're sorry your experience didn't meet your expectations. We appreciate the opportunity to follow up and are always here to help if you need anything in the future. Thank you for your time.
Have install but delivery was good and…
Have install but delivery was good and have had very good prior experience
26 maart 2026
The service was very good
The service was very good. However, they sent me the wrong part twice
1 april 2026
I only gave it 4 stars because the…
I only gave it 4 stars because the showerhead is so tiny. It’s going to have to be replaced now.
1 april 2026
Fast shipping …great quality faucet not…
Fast shipping …great quality faucet not like the cheep stuff I seen at Lowe’s and Home Depot. I will definitely be using Kingston for all my future purchases.
31 maart 2026
Antwoord van KINGSTON
Thank you for taking the time to share your experience. We're pleased to hear that our faucet exceeded your expectations in both quality and craftsmanship.
There was a glitch getting order status…
There was a glitch getting order status info. Yet, Miguel was very helpful when I called your Pro department.
26 maart 2026
Antwoord van KINGSTON
We apologize for the order status glitch and are glad one of our support team members was able to assist you. Thank you for your kind words and support!
BUYER BEWARE
BUYER BEWARE! Kingston Brass Inc. is a sham company selling sub-par plumbing fixtures. I have had nothing but problems with finish flaking off the 2 year old fixtures, Kingston's "customer service" tells me Kingston will not replace them saying "the finish is considered a living finish" and will change over time. Weasel words. Flaking off and showing the base metal is not a "living finish," it is just badly made. The shower diverter has also failed, also only 2 years old. Kingston brass has a 10 year warranty but they do not honor that. All were installed during our bathroom reno by a certified and experienced plumber. We are so disappointed with our new bathroom and now have to pay out of pocket for all the repairs and replacement of our fixtures.
5 april 2026
Review zonder uitnodiging
Fast delivery and top quality product!
Fast delivery and top quality product built to last and the over all look and design makes our new bathroom vanity look and feel more special than before.
Thank you
25 maart 2026
Antwoord van KINGSTON
Thank you so much for your 5-star review and for choosing Kingston!
Antwoord van KINGSTON
Thank you for your kind review!
Price was reasonable
Price was reasonable. Quality is outstanding. Arrived quickly. Drain kit seems to need to be stepped up. I am satisfied.
Thanks
1 januari 2026
Good customer service and communication…
Good customer service and communication from KB rep. Delivery is fast.
25 februari 2026
By requiring a signature at delivery…
By requiring a signature at delivery and the shipper not providing a delivery window, I had to lose a day of work and stay home, push my plumber off, and extend the finishing date of the house I'm finishing. This $200 faucet has cost me thousands, if not tens of thousands, of dollars. Also, the internals are cheap.
5 maart 2026
Very disappointed in the product and the service
The Kingston Brass warhouse is less than 500 miles from me, and it still takes 4 business days to get an order from them. They delivered a diverter that leaks. I called and rather than help me over the phone the agent told me to email the warranty department. They said they would get back to me in 48 hours. We're getting close to 72 hours, and nothing. Meanwhile my job is being held up by their defective products. I'm very disappointed.
19 februari 2026
Great beautiful faucet
19 februari 2026
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